Upon arrive at the hotel lobby, I thought this hotel should be ok, with newly renovated reception counter, sofa area for guests waiting for check in. BUT, when we entered to the room. It really gave me a heart-attacked. This room #516 was totally suck, horrible! Heavy smoke smell, even though you were at corridor, lots of cigarette heads at the sliding windows, thickness dust, mangoesteen's skin & chewing gum underneath the basin. Called to reception few times, waited for an hour only the housekeeping came. This housekeeper said this room already cleaned few times before, but still can't get rid of the smoke smell! If they really doing their good job, they should noticed all these rubbish. How could you release this kind of room, and sold to guest! The nightmare just started, my brother got bitten by the bed bugs! Oh MyGod! How this hotel to maintain their cleaniness, what the Management doing there. We asked the reception to change a clean & smoke-free room. At the first place, we asked to change room due to heavy smoke smell, they refused and keep mentioned all fully booked. Later on, we complained again due to the bed bugs, and show them the red patches bitten by bed bugs, only they changed us to Room #406. Again, this room air-condition was not working. The whole night just blow winds, and the room was totally warm.
Food wise, it so so.
Location still ok.
Your standard of 3 stars hotel need to be seriously under review. Hope you can take immediate action.
- Official Description (provided by the hotel):
- Located in the very heart of town along the scenic cape of Tanjung Puteri, the Hotel Sentral Johor Bahru delightfully combines a central location for business and leisure, with a full complement of excellent amenities. Boasting a spectcular view of the straits of Johor and Singapore coast, the newly refurbished hotel features a selection of 137 elegantly appointed rooms and family suites to make your stay comfortable and relaxing.Just a mere 5 minutes away from the hotel is the Stulang Laut Duty Free Zone, a shopping paradise that also offers ferry services to Batam and Tanjung Pinang and just a short drive will take you to the city's major shopping centres, such as City Square, Jusco Tebrau City, Plaza Pelangi, Sutera Mall and Johor Premium Outelt. ... more less
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