Given that it is the 2nd day of Chinese New Year and most families are doing staycation from Singapore and other parts of Malaysia, it is probably the busiest time of the year for them. But it does not give them the excuses for the below:
1. We arrive at around 430pm and it took us more than 1 hour to get our rooms. I overheard conversations that some of the guests were still waiting after 4 hours. In the end, we got 1 room and we got the 3 other rooms at 7pm.
2. The first room quilt cover was dirty. Note that we came to the room late and there should be ample time to change it.
3. When we were at the lobby at ground floor at 8pm, we were hit by a sudden whiff of stinging sensation which cause us to cough non-stop. Many of the guests at the lobby experienced the same and the staff quickly opened the door. I am very concerned that the smell would get into air con system.
This is one of the newer hotels in JB city and I had higher expectations. That being said, I will try another hotel next time when I come back JB.
- Official Description (provided by the hotel):
- KSL Hotel & Resort is the newest and largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 10 minutes away from the Causeway and Johor Bahru Business District.The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more less
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