Upon arrival at the hotel lobby, I was greeted by the bell boy. There is a queue ticketing machine for checking in. From presenting my check in confirmation slip to the handing over of room access card took less than 10 mins. I do not even have time to enjoy a cup of hot or cold drink at the lobby meant for check in guests while waiting for the queue number to be called. Staff were all friendly if we are not rude and unreasonable. My room at 21st floor came with a very good view of the city. Tower 2 provides a better view if you get a room facing the city. The view is very beautiful at night. Although the mattress was not of top quality for a good night sleep, the room was clean and well maintained. Toilet is clean with an automated cleansing device attached to the side of the toilet seat. There is no bath tub but both the top and hand held shower heads are enough to provide a good shower. Be very careful when you turn on the water tap at the sink. Water "shoot" forward. This is clearly a design fault. LCD TV in the room is big but with limited channels. In room dining is available 24 hours and prices are reasonable. My room came with an iron board without an iron but an iron was brought to me within 5 mins after a phone call was made to the housekeeping unit. I tried calling the reception at about 11.30pm to arrange for a wake up call but gave up after more than 10 attempts within 15 mins. No one picked up the phone. There is no folder normally found in hotel room giving guests an introduction to the hotel facilities. I was looking for the number to dial the reception but could not find the number until I picked up the handset. The numbers are available below the handset. This could be improved by providing a table stand with all the extension numbers. The hotel is located next to the shopping mall with karaoke, lounge and cinema. Breakfast is served on the ground floor. The breaqkfast area is spacious and clean. Food is served fast and warm. Check-out procedure took me less than one minute ! I presented my room card to the staff and he checked on the monitor - that's all it takes. In conclusion, KSL Resort is a hotel worth staying.
- Official Description (provided by the hotel):
- KSL Hotel & Resort is the newest and largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 10 minutes away from the Causeway and Johor Bahru Business District.The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more less
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