My husband and I had been to KSL shopping Mall many times, and from outside we saw KSL Resort hotel, it looks really like a 5 star hotel with all the luxury cars parking in front of it, but after a one night stay in this hotel, we realise the services it provided is still very far away from a 5 star hotel.
Let's start with my check in. I had booked through Agoda.com and manage to get an introductory price of around S$90 inclusive of breakfast for two(with most of the facilities not ready yet). My husband and I were there for a short getaway to celebrate our wedding anniversary, and I had written on the special request that we may reach there late and request for high floor and we are celebrating there for our wedding anniversary. When we reached there, it was already after 5pm. the reception area is big, but this is the first time I came across a hotel which need the guests to press for a queue number for checking in. Anyway, this is not a big issue, it may be something to make the check in process to be more systematic. And because it was quite late(after 5pm), the check in was fast. Although the receptionist did not appear rude, her attitude was cold and not welcoming. Looking at my booking paper, she did not even said a word of congratulation, since I had written on the paper that we were there to celebrate our wedding anniversary. But one thing I am pleased is that at least she answered to our request to give us a room on the higher floor.
Now come to the room. Room size is okay, it is a superior triple room with a queen size bed and a single bed. No bathtub, only rainshower. Complimentary wifi in the room and the reception is okay. But there is no fridge!!! Since it is a 5 star hotel, I expect them to at least have a fridge. I do not know if it is because this is in the introductory stage, but I feel that even in the introductory stage, the hotel still has to provide a full service since you have open the door for business!!! Another thing is, there is no other channels except Malaysian channels! Channels such as, CNN, BBC, Star movies channel etc are not available. And channel 5 from singapore are with poor reception!! So, the only thing we can do in the room for entertainment is to surf the internet!
Location wise, it is just next to KSL shopping complex(in fact is interlink, in the same building), wit lots of restuarants and eateries to kill your hunger, and lots of shops to let you shop around. Inside the hotel, there is also a lounge and a restaurant. Hotel provides complimentary carpark for its guest, which is also opened to public who parked there to shop at KSL Complex. And since KSL is a popular shopping venue, especially to singaporeans, it is very hard to find parking lots. So the guests of the hotel have to share the limited parking space with non hotel guests, which I think the hotel should reserve certain numbers of parking lots to hotel guests instead.
Breakfast is another disappointment. Firstly, when we arrived at the entrance, the receptionist did not smile and did not even say "good morning" to us. And she asked us to show her our key card to scan for details, and appeared very impatient when I was finding my card. After scanning, she just return it to us with her cold and unfriendly face!!! The whole process she didn't even want to look at us at all!
The breakfast spread was okay, quite a number of dishes, but the taste was not that fantastic. While walking in the restaurant, you will also find that the staffs were not friendly too. They didn't give ways to guests, no smiling face(except for one waitress who serve us and asked us politely for the used plates), I even heard a staff when asked by a guest to replenish the pickles at the porridge counter, answered unwillingly to the guest "no more" instead going to the kitchen to find out!!! No more pickles to replenish at that time( 7am plus)???!!
We had stayed at the Hatten hotel in Malacca, and although it was also at the introductory stage, with most facilities not ready yet, the service is much more better than this one. At least the staffs make me felt that they are trying their best to get their job done well, and also gave us the feeling that we were welcomed by them. Not to compare with Hatten Hotel, just compare to the 3 star hotel opposite KSL, the 11 Century hotel, although not a 5 star hotel, it provides services much more better than KSL Hotel.
Hope the management of KSL hotel make an effort to improve the service of their staffs to make it a real 5 star hotel. Shangrila and Conrad hotels are some good examples.
- Official Description (provided by the hotel):
- KSL Hotel & Resort is the newest and largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 10 minutes away from the Causeway and Johor Bahru Business District.The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more less
- Reservation Options:
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