My family and friends booked 4 rooms and we stayed from 9-12 Dec 2011. There were no proper or ample parking spaces.Hotel only have 1 flr underground parking which accomodates less than 10 cars and you will have slim chance of getting into it. Option would be parking next to hotel or the one outside that charges rm5 per entry.The parking next to hotel is refundable provided with receipts which you always have to ask.But if you come back late and you park at the outside rm5 parking no then no refund.Guard says refundable but do not trust them as hotel will not cover that car park charges.Nobody will look after the safety of the car as well and you need to park at own risk.
We stayed in triple sharing rooms with breakfast but only get coupons for two person daily breakfast.When my husband complaints, reception (shamini) only give feedback form and tell they cannot do anything but promised a feedback from management immediately after form submission which is purely lies.
My husband has put in concerns about parking safety and also about the two breakfast coupon instead for triple sharing room we paid inclusive of breakfast.
Reception staff at counter does not have high sense of guets service.No smile serious face and no sensitivity to handle guests concerns.
On the day we check-out my husband lodged a complaint verbally on poor parking but the guest reception, Shamini (the same person gave the complaint/feedback form earlier) turned to deaf ears as if my husband was not there.She did not look at my husband in the eye at all showing her courtesy that she actually listens.She acted busy and so does another guy at the reception.Noticing this my husband immediately asked to see the Manager and she said she's the manager on duty so my husband ask to see GM.As she claims GM was not around, my husband asks for general contact number.She spoke (with no eye contact as she moved here and there) telling she could not give staff contact number to guests and can only give as far as email-i doubt they will ever give any feedback if the mail ever reach the GM. My husband asked for Shamini namecard but she did not give hers instead of writing her name on somebody elses card.She then tossed the card on the reception desk without looking at my husband.
I wrote this as part of my observation.Definitely this hotel is out from our list the next time we come to Johore.
Besides you will not get peaceful nights on weekends due to the loud music at the nearest pub.
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