We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is not a 4 star hotel” 1 of 5 stars
Review of Citrus Hotel Johor Bahru

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Citrus Hotel Johor Bahru to your Saves list
Citrus Hotel Johor Bahru
3.5 of 5 Hotel   |   16 Jalan Station, Johor Bahru 80000, Malaysia   |  
Hotel amenities
Ranked #15 of 82 Hotels in Johor Bahru
Singapore, Singapore
1 review
“This is not a 4 star hotel”
1 of 5 stars Reviewed December 31, 2013

The check-in time was 2pm and I was arrived at 2.15pm, the reception told me I have to wait until 2.30pm to get the room key. When I want to collect the room key there are 3 guests in-front of me but I queue for 45 mins to get the key. Why 45 mins? Because the staff is slow when they doing check-in, 2 check-in counter and 4 staff at the reception took 15mins to check-in a guest? One of the staff chewing gum while she talking to me, I understand that this is a budget hotel so I can't expect them to be a professional but at least have some manners.
The bedroom and the shower room is acceptable and I found bath towel with black marks, dirty water boiler, no tissue provided and breakfast is terrible. I paid RM230 for this standard room and this is not worth the money.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, January 2, 2014
Dear andreaChiaET,

Greetings from Citrus Hotel Johor Bahru!

First and foremost we would like to apologize for the inconvenience you experienced and we were disappointed to hear about the events associated with your stay. We would also like to take this opportunity to thank you for bringing this matter to our attention as your feedback is crucial in our journey to optimize guest care and improving our services for all of our guests.

Rest assured that the team and I are looking into the issues you faced during your stay as I write this reply.

Once again, we thank you for your valuable feedback and we hope that you will be able to give us another opportunity to serve you at our hotel, in the near future.


Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

542 reviews from our community

Traveler rating
    63
    205
    164
    70
    40
See reviews for
168
121
59
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Quezon City, Philippines
1 review
4 of 5 stars Reviewed December 31, 2013

location of the hotel is excellent - just next to johor bahru city square mall which is connected to JB SENTRAL and CIQ. very accessible to public transportation.
hotel and cafe staff were very accomodating, helpful and nice.
decent hotel but affordable.
just a little improvement on the cleanliness of the walls inside the room.
overall, we had a great stay!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, January 2, 2014
Dear mdv0518,

Greetings from Citrus Hotel Johor Bahru!

Thank you for taking the time to share your recent experience at the Citrus Hotel Johor Bahru via this write up. I am pleased to know how much you enjoyed your stay with us not forgetting its value for money, buffet spread, locality and service.

Once again, thank you and we look forward seeing you again at Citrus Hotel Johor Bahru soon!

Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makassar, Indonesia
1 review
1 of 5 stars Reviewed December 27, 2013 via mobile

there is nothing.
only rooms. no service.
even for extra towel and extra pillow they don't have.

the carpet is old and looks like it is dirty

location is the only good thing.

actually, if the owner want to fully refurb or recondition the hotel, it can be a great hotel since it is very close to imigration and big mall.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, December 31, 2013
Dear rommy t,

Greetings from Citrus Hotel Johor Bahru!

Thank you for taking the time to share your recent experience at the Citrus Hotel Johor Bahru via this write up. I am pleased to know how much you enjoyed your stay with us not forgetting its value for money, buffet spread, locality and service.

Once again, thank you and we look forward seeing you again at Citrus Hotel Johor Bahru soon!

Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 25, 2013

The hotel has a decent and clean room with a superb convenient location, which it is just 2min walk to CIQ and across the road for City square mall. Although there is no parking for the hotel but you may park in the mall from 6pm - 7am for just rm3 and subsequent hours rate of rm2 per hours which is reasonable and affordable.

Room Tip: Get a higher floor room for a better view and quieter room
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, December 26, 2013
Dear cnlow,

Greetings from Citrus Hotel Johor Bahru!

Thank you for taking the time to share your recent experience at the Citrus Hotel Johor Bahru via this write up. I am pleased to know how much you enjoyed your stay with us not forgetting its value for money, buffet spread, locality and service.

Once again, thank you and we look forward seeing you again at Citrus Hotel Johor Bahru soon!

Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 25, 2013


Citrus Hotel Johor Baharu is a clean n nice hotel in the center of town. Its a very short distance to the Immigration terminal if you are planning to go to Singapore. Around the hotel area there are a few restaurant. The hotel provide simple breakfast but goid enought for me.

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, December 26, 2013
Dear Surianie A,

Greetings from Citrus Hotel Johor Bahru!

Thank you for taking the time to share your recent experience at the Citrus Hotel Johor Bahru via this write up. I am pleased to know how much you enjoyed your stay with us not forgetting its value for money, buffet spread, locality and service.

Once again, thank you and we look forward seeing you again at Citrus Hotel Johor Bahru soon!

Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kinarut, Sabah, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 25, 2013 via mobile

Booked a standard room for one night thru booking.com. Check in smooth and fast. Room are comfortable, and large for a standard room size. Bathroom also large enough and complete with bar soap, shower gel, conditioning shampoo and two towels but no face towels and no slipper for toilet... Its near 'mamak restaurant and nasi padang restaurant' so book without breakfast is no problem at all

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, December 26, 2013
Dear Asmah T,

Greetings from Citrus Hotel Johor Bahru!

Thank you for taking the time to share your recent experience at the Citrus Hotel Johor Bahru via this write up. I am pleased to know how much you enjoyed your stay with us not forgetting its value for money, buffet spread, locality and service.

Once again, thank you and we look forward seeing you again at Citrus Hotel Johor Bahru soon!

Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2013 via mobile

A good little hotel if you are taking a break from Singapore or just want to shop and eat. Location is near the CIQ. Staff are friendly. Rooms are nice and the cleanliness is ok. When I say ok, they are not dirty just little things stood out. Towel stains, liquid splash on the wall and one time I got a stained bed sheet. TV channels are limited and the wifi is awful. Slow and always disconnects. Breakfast is so so but for the price it was enjoyable.

Stayed December 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitrusJB, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review, December 26, 2013
Dear dirty8super,

Greetings from Citrus Hotel Johor Bahru!

Thank you for taking the time to share your recent experience at the Citrus Hotel Johor Bahru via this write up. I am pleased to know how much you enjoyed your stay with us not forgetting its value for money, buffet spread, locality and service.

Once again, thank you and we look forward seeing you again at Citrus Hotel Johor Bahru soon!

Warm regards,
Rakesh Dhass
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Citrus Hotel Johor Bahru? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citrus Hotel Johor Bahru

Address: 16 Jalan Station, Johor Bahru 80000, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #15 of 82 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Hotel Johor Bahru 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Citrus Hotel Johor Bahru is a newly renovated JB hotel located at the heart of Johor Bahru’s Central Business District. This centrally located hotel is across the road from City Square Shopping Center, and within easy reach of the CIQ (Customs Immigration Quarantine) Complex as well as Singapore bound and local taxi stands.Citrus JB consists of 125 stylishly designed rooms equipped with modern conveniences that include wireless Internet connection, 32” LCD flat screen TV with cable and more. Citrus Hotel JB offers not only the utmost comfort to guests but also facilities and services such as a café, a club lounge, function room, wireless Internet connection throughout the hotel and much more to support the requirements of both the business and leisure traveler alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Priceline, Despegar.com, Asiatravel.com Holdings, Odigeo, TripOnline SA, Agoda and Hotels.com so you can book your Citrus Hotel Johor Bahru reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Citrus Hotel Johor Bahru, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.