I went with my key personnel, ordered a bottle of whisky, was served a bucket of ice with a buffet ladel/spoon for Ice. The Management staff sat with me and I told her, then she informed the staff to bring a ice tong, they changed it to a buffet tong, imagine how huge that tong was. Its about service training and service standards that werent there. Lately I attended New Years Eve dinner, was not ushered, no greetings and was not given any party packs etc when it was almost midnight, other guest had them while entering the poutlet or was given when sitted, seems like the service standards does have an issue. The band was horrible, would expect a good grade band for a 5 star hotel as the band is a facility of the outlet even if the outlet is struggling to make profits, but the Pub is a supporting facility of the hotel. They could just get a good quality 3 piece band and that would have helped this outlet, having a 5 piece cheap performance will not bring back regulars.
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