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“Birds Garden breakfast” 1 of 5 stars
Review of Grand Hills Hotel & Spa

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Grand Hills Hotel & Spa
5.0 of 5 Hotel   |   Al Charkiah Road, Broummana, Lebanon   |  
Hotel amenities
Ranked #2 of 4 Hotels in Broummana
Salmiyah, Kuwait
1 review
1 helpful vote 1 helpful vote
“Birds Garden breakfast”
1 of 5 stars Reviewed September 20, 2013

The most terrible experience ever considering a 5 stars over rated hotel !!!!! after my arrival from abroad my GF wanted to start my vacation with a special breakfast setting
we arrived there and staff was very friendly. received menu (cheap design considering a 5 stars hotel) and ordered American breakfast including omelet, orange juice, jam,honey etc
omelet served folded in empty plane dish , no herbs, tomato , olive or else , 1 basket of bakery even though we ordered 2 American breakfast set.
jam and honey almost like samples
As the order looked soo poor we ordered cheese plate some veggies and labneh (dairy item)
labneh had some water mixed with the oil
veggies (tomato and olive only) dehydrated from cooling
cheese sample portion and 1 yellow cheese piece was rotten
orange juice not fresh (bottled macaw brand)

On top of all that the omelet carried HAIR ....

I believe no need for more details as the above can describe the cheapest service ever received in a what they call 5 stars hotel !!!!!!!!!!!

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
    4
    12
    2
    5
    5
See reviews for
2
11
2
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
antelias
1 review
4 of 5 stars Reviewed September 6, 2013

We booked at Grand Hills Hotel-Broummana for two nights to celebrate our 5th wedding anniversary and it was a great experience. What we liked the most is the staff friendliness and efficiency, the buffet breakfast and the restaurant atmosphere. The room was beautiful, well arranged with special decoration for the occasion, with a panoramic mountain view.
The amount paid against the service received is very satisfactory.
we recommended as the best!!!

Room Tip: you have to visit Grand Hills Hotel...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 2, 2013

Don't ever stay in this hotel unless you like being cheated!!!
It's a pity though as the property is beautiful.
The view is nice
The attitude sucks, big time.
After paying $225/night without breakfast they still wanted to charge $14/night extra for parking.
There is no room service.
There is no buffet breakfast available and one has to wait 40 mins to get breakfast.
The hotel is empty - a omits no customers even in peak summer time - feels like a dead joint
The worst of all is their hi Tec mini bar - try to remove a can of come just to see it and the fridge automatically charges the money to your account even if you put the can back in the fridge.
I had a 1/2bottle of sparkling wine from the mini bar for which I was ripped off $180+ tax!!!
The entire hotel has only 1 receptionist and 1 bell man all the shops have no staff.
The free wifi doesn't work, but the paid wifi works!!! Can you believe it??
Never ever stay here!!!

Room Tip: Don't go!!!
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Broummana hotels

Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 30, 2013 via mobile

I booked at grand hills having thought that it was a luxurious resort.
Lets start with the downfalls:
First, arriving at the hotel (after midnight), no one was at tr entrance to pick the car and luggage. We had to go to the reception to tell them that we had arrived.
Second, the bathtub was draining water. The bathroom was filled with water after a shower.

As for the good things about the hotel was the view. The view was amazing from the 4th floor. And the breakfast was excellent

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 3, 2013 via mobile

This hotel consists of a compound of buildings. The hotel is a beautiful building at the end of Broummana village. It is furnished in luxurious classical European styles. It has a nice swimming pool and gym. Staff are courteous and efficient. Our room was of average size and comfortable, but the AC struggled. Breakfast is average. There are no coffee shops or restaurants and only one outlet near the pool is open for limited hours. The mountain views from this hotel are very nice. Overall, we had a good stay at Grand Hills. It's a grand dame of a hotel that currently operates at a minimum of its potential due to the poor tourism season in Lebanon.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 3
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Beirut, Lebanon
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 28, 2012

my husband booked the hotel as my birthday gift, it was amazing surprise, i liked the room so much and the pool experince was wow, you can view the mountain, the breakfeast was not international since it was low season but we enjoyed
the spa experinec was amazing but it was expensive

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 24, 2012 via mobile

my comments are regarding the breakfast,the noise,parking,the spa
the breakfast is more like a 2 stars hotel,the food is horrible,and does any 5 stars provide bottled juice instead of fresh juice for breakfast,this i haven't seen even in low rated hotels.
-Don't expect to sleep before 1.30 in the morning,because the hotel hosts wedding parties that goes all through the night.
-for the parking it is around 13$ which is stealing.
-i went for a 35 minutes massage offer at their spa,all i got is 18 mins which again is stealing.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hills Hotel & Spa

Address: Al Charkiah Road, Broummana, Lebanon
Location: Lebanon > Mount Lebanon Governorate > Broummana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Broummana
Hotel Class:5 star — Grand Hills Hotel & Spa 5*
Number of rooms: 118
Official Description (provided by the hotel):
Located among majestic hills at a cool 750 meters above sea level, the Grand Hills Hotel & Spa affords breathtaking views of both the mountains and the golden coast of Beirut stretching out below.The Hotel is located in a picturesque pinewood pedestrian village, rediscovering the tranquility and friendliness that are its trademarks; with a new art-de-vivre where luxury rhymes with comfort.The resort’s five star hotel features 118 hotel rooms and 52 residential luxuriously furnished apartments, restaurants and bars, a nightclub, international spa, a gym, three swimming pools, banquet and conference facilities and a shopping center.Fountains, streams and cascades sparkle in the sun everywhere on the blossoming balconies, around the many terraces and amid the lush vegetation and charming walkways ... more   less 
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Also Known As:
Grand Hills Hotel And Spa
Grand Hills Hotel Broummana
Grand Hills Hotel & Spa Lebanon/Broummana

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