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“a nice suprise....” 4 of 5 stars
Review of Diamonds Dream of Africa

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Diamonds Dream of Africa
4.0 of 5 Resort (All-Inclusive)   |   Casuarina Road | P.O. Box 68, Malindi, Kenya   |  
Hotel amenities
Ranked #6 of 25 Hotels in Malindi
Bath, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“a nice suprise....”
4 of 5 stars Reviewed June 18, 2014

We didn't originally book this hotel. Three times after the Foreign Office warnings about Mombassa (where we were supposed to go) we reject this place as a viable option as an alternative. When we finally had to accept it, and based on what we really wanted and had booked, we did so with some trepiadtion. One of the conditions that were insisted on, on 3 seperate emails, was that we were given a double bed. to quote "under no circumstances will we accept 2 singles pushed together".
When we arrived at Malindi Airport, we came out to find a man holding our name on a card. He informed us that he was holding it for the taxi driver, who had gone to the toilet. When our driver emerged, it was clear that he is not very good at shaking the right bits, as his khaki trousers had a few large and very noticable wet patches in an embarrasing area!
We got to the hotel to check in, and were given wristbands and towel cards (exactly the sort of thing we wanted to avoid). We were then shown to our room, which in my opinion was the worst in the hotel (see room tips). Worst of all, it had 2 single beds, which they would "put together for us later". Naturally, we rejected this room, and asked for another. To be fair, they happily obliged, but given that the place was less than half full, and clearly double bedded rooms were available, I feel that we should have been given one of these as a matter of course.
However, after a poor start, things got much better!! The staff (especially the restaurant and bar) were really friendly and helpful. The food was of great quality, and variation. Breakfast is a buffet, whilst lunch and dinner are buffet salad and dessert, chose from a menu for the soup, pasta and main courses. Drinks (especially cocktails) were really good as well.
All of the accomodation are suites, mainly junior, but a few larger. They are all well furnished and spotlessly clean. (Again, see room tips for more). The pool and beach areas were well maintained and very clean, but at full capacity there may be a fight for beds!
Not that we were interested anyway, but the website advertises activities all day and evening at "nearby Sandies Tropical Paradise" This was closed for off season, but I feel that this should be made clearer to people booking who wanted the activities for themselves or children.
It should also be pointed out that Sandies is literally 5 yards away. Diamonds Dream is adverstised as a relaxing luxury hotel, and sandies as a much more lively place. I fail to see how, when it's open, the things going on at sandies would not take away form the relaxing atmosphere of Diamonds dream.
All in all, things worked out OK, nice and relaxing after a busy safari, but I would only book this place after careful consideration of what you actually want form your break.

Room Tip: All of the rooms are suites, with either a terrace or balcony. I would suggest that the terracce is...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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166 reviews from our community

Traveler rating
    119
    25
    14
    5
    3
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 3, 2014 via mobile

This place is very nice. From the arrival, the staff was very friendly and we felt really welcomed. We decided to upgrade to a suite S3 which was really worth the additional money. The room and the separate lounge are extensive and the direct access to the restaurant, swimming pool and beach is really good when you have a little kid with you. The restaurant staff is very nice too. As the restaurant was opening a bit late for our son at lunch and dinner, they always proposed to prepare his meal in advance ... All in all, it has been a really nice and very relaxing weekend.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 3, 2014

The hotel was a pleasant surprise. Access to the beach for a walk was a plus for us. The wireless wifi in some areas was also welcome. The rooms were very spacious and clean - with numerous towel changes.The staff were hospitable, accomodating and professional. The only thing was a request for increase or more variety in the breakfast menu that incorporates the local cusine. I would have loved to get more healthy options - like brown bread - but overall a good value for money. Could they think about marketing themselves to the local community (East Africans) I checked out of the hotel with a sense of a lost opportunity for the front office to ask me to spread the word to my networks ....

Room Tip: The rooms opposite/near the reception does get to be slightly noisy when guests are checking in/chec...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Amazing experience, so beautiful and so welcoming. The hotel was so relaxing and nothing was to much trouble for anyone. The staff were attentive without being over powering. The rooms were clean and there was a lot of space. We meet some lovely people whilst we were at the hotel which added to the holiday being enjoyable. The spa was worth the money and very relaxing. We enjoyed our meals but it was nice to have the odd meal in the hotel next door. We were there over Easter and staff really pushed the boat out with BBQ and tables all dressed lovely around the pool, music playing and dancing.

We also had the meal on the beach, this was truely an experience and worth paying the little bit extra for. They made arches out of the palm trees and waitered on you all evening bring course after course, to be honest we could not eat everything. All in all what a holiday and what amazing staff.

M & J Berkshire

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 7, 2014

A hotel with a difference.
The ambiance is great, staff extremely helpful even with stuff about Malindi. Just to mention a few –, Rachel – Reception, David – Room Steward, Moses at the bar always had a welcoming smile. Raphael (He is special the guy is fluent in German, Italian just to mention a few). He has a very warm heart, Newton & Lucas at the Restaurant and the trainee who always had options Gladys.
The Hotel has a variety of cocktails as well as food.
The rooms are great though no channels for the young ones e.g. Cartoon channel.
Two Negatives.
The Lotion supplied in the rooms have an expiry date of May 2014 :-( I think it’s not healthy to supply stuff after it has expired.
Also my room had a huge dead cockroach on the floor next to the curtain and every day I checked it was still there. Irrespective of how many days one is staying maybe a proper cleaning of the room would be nice

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 9, 2014

Excellent hotel. Very minimal in terms of facilities however that suited us fine.

Rooms were awesome and extremely spacious. No fault with the rooms at all.

The staff were very very good with one exception (see below). We are vegetarian and the waiters all took great care in ensuring that we were always well fed. The Reservations Manager, Dixon, in particular was rude to us (this comment has also been mentioned by someone else before). We were not told about charges for all our kids when we checked in however just before we checked out, we were told that the 2nd and 3rd children would be charged for. When we explained the situation to the Reservations Manager Dixon, he was quite rude about the situation and unhelpful. This is a real shame as the rest of the staff were so so friendly.

Dixon also gave us a final invoice which included the travel agent's commission. I am sure if our travel agent found out about this he would not be too happy.

The hotel should look to invest in some fans in the public areas as it was very hot especially in the dining hall.

Thanks!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2014

We are on our last but one day here at DOA, having read all the reviews before we came I can only agree with all the positives.

The staff are this hotels best asset - every single one has been helpful and nothing is too much.

The food is excellent, if you are expecting a twelve page menu then think again, there is enough choice and it is plentiful - contrary to some of the older poor reviews.

The rooms are well equipped and there are little extras all the time, sorbets in the morning by the pool, fruit cocktails in the afternoon. The rooms are well laid out and there is even a little packet of washing powder in the bathroom along with all the usual soap and shampoo. The beds are VERY firm and very large!

The gardens are immaculate and one morning we were treated to fresh coconuts and I mean fresh, we watched then being chopped out of the tree!

There is one downside which is out of the hotels control it's the beach boys. We love walking and you end up with an entourage of 6 or more. They are very polite and indeed try and please showing you starfish and other creatures. But I just want to go for a walk on the beach!

I would highly recommend this hotel and it's staff.

Room Tip: We had a ground floor room, looking onto the gardens.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamonds Dream of Africa

Address: Casuarina Road | P.O. Box 68, Malindi, Kenya
Location: Kenya > Coast Province > Malindi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Malindi
#2 Romantic Hotel in Malindi
#4 Luxury Hotel in Malindi
#4 Top resorts Hotel in Malindi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diamonds Dream of Africa 4*
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Also Known As:
Diamonds Dream Of Africa Hotel Malindi
Dream Of Africa Malindi
Dream Of Africa Hotel
Diamonds Dream Of Africa Malindi, Kenya

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