I am a firm believer in keeping your word and living up to your reputation, however this hotel did neither! First, they advertised that they had wireless in every room, but it turns out that they only had it in the lobby and restaurant area. They do have wired in the rooms, but was only told so after complaining that they said one thing to get us there, but offered something else; then I had to ask for the internet chord. After a long day of traveling from Nairobi to Malindi, I asked what were the times for meals since I had not eaten since earlier in the morning due to delayed flights. I was told that dinner was only 1 hour and 45 minutes long and it was 4 hours away. I stated that I could not wait that long to eat and was told that it was my only option, but I can have a "snack"! Sarcastically I asked if I was 5 years old or if I paid for a "5 star resort" that was "all inclusive" only to receive a shrug of the shoulders and a look that I can only interpret as " I dont give a F@#$". The final icing on the cake came the morning of check out. I told them that my flight was at 4, however I planned on checking out at 12. I was told that I had to leave at 10 since they had a full house ( the hotel was empty because it was offseason) and they were expecting guest. I asked how can they be expecting guest, since the flight that I was leaving on, was the only flight of the day and everyone will be coming in on the flight?! There were several other guest in the lobby that were " kicked out" of their rooms also ( I overheard their conversation with the front desk and other guest).Their staff was subpar and seem uninterested in anything that involved customer service (except for Raphael and Mark who works in the restaurant and were always polite and helpful). The food was also nothing to write home about.
I typically always look for the positive in anyplace that I visit and although the hotel itself was nice and quiet, the staff needs a big lesson in customer service especially in the hospitality field. I would NOT recommend this hotel to anyone and although another trip is planned for Malindi, I will stay at another resort that at the very least values your business....
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- Also Known As:
- Diamonds Dream Of Africa Hotel Malindi
- Dream Of Africa Malindi
- Dream Of Africa Hotel
- Diamonds Dream Of Africa Malindi, Kenya