Considering that it is part of the Small Luxury hotels of the world, the hotel is a huge disappointment overall. Personally my basic benchmark for a small luxury hotel is things like homemade jam, freshly squeezed juice, a good afternoon tea time, a world class spa, customised cuisine using local ingredients which are available in plenty- like coconut, pumpkins etc rather than pasta every day.
Rooms are spacious and well-appointed but beware none of them are sea facing so if you are particular about this keep it in mind. However they lack a bit of privacy as most of them have a glass sliding door as the main entrance. If not careful, you can see hotel staff and gardeners passing close to your room. At least having one way view/tinted glasses should have been thought of. Or a doorbell to alert one that someone is approaching your room.
The bathroom is well equipped and spacious. All bath tubs have these water jets which makes it like a Jacuzzi. We tried once to use it but it took over 60minutes to fill the bath and then when we switched on the jets there was all sort of dirt and algae that came out. It obviously hadn’t been cleaned or used in a long time. The quality of toiletries is quite mediocre and not what you’d expect from a luxury boutique hotel. The shampoo and shower gel smelt quite crude and didn’t have ginger and aloe as claimed.
Breakfast- choice of items is very limited. For example the basic cereal, no homemade muesli, fruit was just 3-4 types not always of premium quality or maturity. I’d expect dried fruits, and other interesting things that make the hotel unique such as coconut water, fresh squeezed (watermelon) juice etc.
Lunch and dinner menus were not all that and the same kind of food- nothing interesting or unique. I could have paid almost 50% less next door (Sandies tropical) and gotten the same kind of food. They did try to cater for vegetarians but could have been much more creative. Dessert choice was not at all up to expectations. They would have these extremely tiny pieces of pastry everyday laid out on individual dishes that were unappealing and not tasty.
Service: although the waiters were friendly and did try to see to all our requests,especially the ‘butlers’ it felt like it required a lot of energy from our end. For example usually at breakfast the first thing one would be expect would be to be asked if we want tea or coffee and what we’d like for breakfast considering eggs had to be ordered. Tea would be brought to the table without tea spoons, we would have to look for a waiter to place our order for eggs!
Tea time- for hot water one was to use the hot water tap in the water dispenser. I found this very tacky an unhotel like. Although tea and coffee were available all day, at least at 4 pm or afternoon tea time they could have made a bit of an effort.
Pool- the pool was quite dirty and during our stay we never saw it being chlorinated or cleaned thoroughly. The pool attendant would start cleaning it at 9am when guests want to use the pool. The water outlets were also not working so water wasn’t in circulation.
Mvua Spa: a complete rip off! I did a scrub and body wrap while other member did a massage. None of us found it to be amazing. I did not even get a real wrap or what in my view is a body wrap. The spa lacks privacy and can get very hot in the rooms. The thalasso pool should have been free at least for a 30 minute session or something considering we are paying a premium to stay at Diamonds and not the sister hotel next door. The pool is good but also needed cleaning and not all the jets were working.
Overall, I have previously stayed at Sandies coconut and also visited tropical and expected Diamonds to be much more special and luxurious but it didn't feel so. It certainly doesn't justify the higher price.
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- Also Known As:
- Diamonds Dream Of Africa Hotel Malindi
- Dream Of Africa Malindi
- Dream Of Africa Hotel
- Diamonds Dream Of Africa Malindi, Kenya