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“Just OK” 4 of 5 stars
Review of InterContinental Almaty Hotel

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InterContinental Almaty Hotel
5.0 of 5 Hotel   |   Zheltoksan St., 181, Almaty 050000, Kazakhstan   |  
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Ranked #3 of 62 Hotels in Almaty
Paris, France
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
“Just OK”
4 of 5 stars Reviewed October 13, 2012

I spent 3 nights here and it was alright. Service is ok, food is correct. The surrounding area is nice but need a car to get around, nothing in walking distance. Decoration a bit old and dark, dont very much natural light gets in. I have to say that I stayed at Rixos hotel during my following trip and prefered it much more, especially in terms of quality/price.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, October 15, 2012
Dear Guest,
Firstly, thank you for taking the time to submit your comments and review of your recent stay at InterContinental Almaty Hotel. We highly appreciate your comments which are very important for us in the further improvement.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
    148
    108
    19
    4
    1
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2012

Very slick business hotel with very good facilities and restaurant. We stayed in very nice suite on seventh floor with views across the mountains. Use of Club Lounge with very attentive service. Breakfast in main restaurant was also excellent with a very wide range of food on offer.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, October 8, 2012
Dear Guest,
We sincerely appreciate your feedback and writing a review to share with other travelers.
We are so happy to know you have enjoyed your stay.
We hope you will be back soon and give us the opportunity to provide you with the great service again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 30, 2012

This hotel is past it's sell-by date. The staff are utterly charming, the view from the south side is breathtaking but the rooms are so tired and overpriced. A complete re-decoration may be called for.

  • Stayed December 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, October 2, 2012
Dear Guest,
We would like to thank you for your feedback on tripadvisor. We are very pleased to know you have enjoyed the view from your room and been charmed with our staff. We will share your comments among our employees.
Looking forward to welcome you back again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2012

I stayed at this hotel on business in Almaty for 4 nights in May 2010.location is just convenient especially for those who are on business trip and have several meetings around the town, you'll easily get anywhere you want.
arriving tired at 6 in the morning the staff were helpful and i checked in pretty fast.
the room was comfy and quite with an amazing view. The staff were helpful, efficient and very fast service.i liked the Large lobby were u can work or enjoy ur time with ur guests.
The experience of having breakfast in the hotel is unique, a huge selections of food which guarantee the satisfaction of any one.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, September 25, 2012
Dear Guest,

Many thanks for your comments regarding our hotel, breakfast, services and staff during your visit. We are delighted that you enjoyed your stay with us and rest assured that your comments will be shared among our whole team with pride.

We look forward to welcoming you again at InterContinental Almaty Hotel.

Yours faithfully,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 15, 2012

I stayed in this hotel on business for 3 nights, arriving tired at 3.30am the staff were extremely helpful and efficient with check in. The room was extremely comfortable and quiet with a nice aspect and free WIFI.
The lounge staff were attentive and the food top quality, the Concierge service extremely good - the Concierge being extremely helpful in organising transportation to and from my business meetings. This hotel fully deserves top position in the league table of the best hotels in Almaty to stay.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, September 25, 2012
Dear Guest,
We would like to thank you for your comments on tripadvisor. We are very pleased to know you have enjoyed your stay and we will pass your comments to our employees.
Looking forward to welcome you back again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 6, 2012

I stayed at the InterConti Almaty for 4 nights in June. The hotel is pleasant enough, has a nice garden and spa and the food is generally pretty good for Central Asia. If you're going to Almaty for business, the InterConti is probably your best choice.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, September 25, 2012
Dear Guest,

Many thanks for your comments regarding our hotel.
We are pleased that you enjoyed your stay with us.
We will be delighted to welcome you back again.

Yours faithfully,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 6, 2012

Stayed here for several times during last year. Always good impression. Warm welcome from all the staff. Big room with working air-conditioning system (not like in Golden Tulip). The biggest problem is not excellent sond-isolation in rooms, if your neighbor will watch TV late at night you definitely will hear the program and will feel yourself like you are living together in one place.
And plenty free of charge services if you are not for the first time visiting Intercontinental and automatically became member of Intercontinental Club.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, September 25, 2012
Dear Guest,

We sincere appreciate your feedback and writing a review to share with other travelers.
We are so happy to see you touched on all the points we pride ourselves on.
We hope you will be back soon and give us the opportunity to provide you the great service again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Almaty Hotel

Address: Zheltoksan St., 181, Almaty 050000, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 62 Hotels in Almaty
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Almaty Hotel 5*
Number of rooms: 277
Official Description (provided by the hotel):
Each of our 277 well-stocked deluxe rooms and spacious suites provides a breathtaking range of guest services and plenty of space to relax. Stylish, contemporary decor complements deluxe amenities, including luxurious bedding with feather comforters and cotton-rich linens. In your room: tilt-open windows, individual climate control, electronic "Do-not-Disturb / Maid" call system, LCD TV, pay-TV, mini-bar, tea & coffee facilities, in-room safe with a recharging plug, umbrella, iron and board. Telephones with voicemail allow direct dialing both internationally and locally. Each of our rooms has a large desk and high-speed Internet access, so you're able to be productive away from the office. Spacious suites are ideal for guests who need a bit more room to spread out, each with a separate sit-down beauty vanity counter and a separate living room with comfortable sofa and LCD TV. Guests staying in Club rooms benefit from access to the Club Lounge. Marble bathrooms are supplied with weight scales, hairdryer, magnifying cosmetic mirror, bathrobes, slippers and deluxe bath amenities. A separate shower cabin is a feature in every suite. All guests staying in the hotel have a complimentary access to The Ankara Spa. GUEST ROOMS - 203 Deluxe rooms - 49 Club InterContinental rooms - 13 Junior suites - 9 Exclusive suites - 2 Presidential suites - 1 Wheel chair accessible room ... more   less 
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