There are 2 Sheras located nearby – Shera Hotel and Shera Inn, both are located on the same street opposite each other. This review is for Shera Hotel.
The location is pretty close to the town centre – a 15min walk downhill will get you to a shopping mall with shops and food court. The anchor tenant is RamStore, a renowned local supermarket chain.
What stands out at the hotel is the staff, they are friendly and helpful – the concierge, Sam speaks excellent English and that is because ..... he hails from New Jersey. He has been in Almaty for a few years now and can converse in Russian. He is helpful.
The hotel itself is rather old and aged, although it is clean and comfortable. I was there for almost a week and the stay was good. I had a room facing the mountains, so it was a nice view waking up every morning to nice scenery, especially if it was a sunny and clear day.
The room is a bit small to my liking. Since I was staying alone, it was fine, but if you are with a companion, it may get a little cramped. The toilet was ok but the water pressure is not consistent – at times the pressure was strong, sometime it was very bad. The other thing was that the shower gel or shampoo was not replenished on a daily basis, even when it was almost empty. I had from the chamber maid when I bumped into her at the corridor.
The breakfast served had the same buffet spread almost every day. Limited choices of cereals, breads, pancakes, cold cuts, local dishes and fruits. The room rates that I had include breakfast for 1 person; for another person, you had to pay extra. I was told by a colleague that it was USD50 for the breakfast, which to me was rather expensive for the spread it was offering. But then again, Almaty is quite expensive.
All in all, there is nothing much to shout about the hotel, except for the staff. The rate is decent as compared to other hotels in the city, so that may be an incentive to stay here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.