Richmond is proud of their services provided, from the moment check in to check out, I am all happy with it. The room is also modern and stylish. I was having fever during my stay, I borrowed their thermometer and measure the temperature in the lobby, the staff are helpful and still carrying smile, but they didn't have intention to bring me water and ask if I am ok. I finally get a cup of water in the restaurant and took the pill. that gave me a feeling that the smile on their face is just robotic and I just didnt feel the true warm heart. Overall, it is a very professional hotel in Akita
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