Comical it was so bad.

The night before we left, I called the front desk to ask for the shuttle times as we had changed our departure flight. I was told 7:10 AM. At 7:10 our family and another were met by the shuttle. The GM thanked the other family for joining Club Med as we brought our bags out. The receptionist ran out, grabbed out bags and told us not to get on this shuttle- ours was coming. I told my husband "Thank goodness he told us!" as we don't understand the Okinawan dialect very well.

The GM waved off the shuttle and left.

A public city bus pulled up and the receptionist indicated this was our airport transportation. He then handed me a schedule written in Japanese kanji, pushed us toward the bus, told us to change buses at a location he circled on the schedule, and ran inside. A GM wave off didn"t come with the city bus departure. The next 15 minutes were spent trying to figure out how much the bus cost, how to actually pay the money required and figure out where and how to change buses. We rode it until we found a cab and then abandoned ship.

I've stayed in a lot of hotels, across the board in terms of stars, but have never been put on a city bus when paying that kind of money for a vacation.

Very few employees at the front desk speak English well enough to be helpful. The food is mediocre even though there is a lot of it. Because the hotel has tile floors you will hear every ball bounced and kid jumping off the bed in the room above you. And they will do it all night long.

Sayonara Club Med.

We arrived at the resort at the end of November 2011. There were limited activities due to the season. We were able to sit by the pool some, but it was small and the weather was windy and chilly. We snorkeled for a short time, tried archery, tennis, bocce ball, and attended the evening entertainment. The food buffet was a large spread, but it was certainly not what we were used to from resorts in this price range. Every meal was a buffet meal served in the same dining area. Our room was very outdated and dark, but our view was gorgeous. The evening entertainment was mediocre. After the evening show there was usually an event at the bar. Only some drinks were included in the all inclusive price. If you are looking to sit and enjoy your drink you can forget it. The staff will harass you until you feel pressured to perform karaoke, dance, or go to bed. We understand that the resort cannot control the weather and we also understood that some of the activities were limited due to the weather, but we did not feel that this trip was worth what we paid. There should be a much larger adjustment in rates during the off season.

Had a great relaxing trip mentally and physically away from Japan Inc. hotel grounds are well taken care of, rooms are a but dated but mostly functional (however, no wash cloth provided and AC was underpowered). I went in three different rooms and the furnishings were very different in each. Building A is the furtherest from the "core" (lobby, pool, beach etc.) laid out like A, B, C, D core E, F, G etc. I think E and F are the closest to the beach with some rooms having direct access. Beach shack provides snorkel, kayak, wind surf and other activities. One warning, protected beach area is not protected. When snorkeling I saw numerous poisonous star fish and sure enough someone in our group stepped on one and had to be taken to hospital.
Also, if you are new to Club Med, might be surprised by GO staff joining you at meals but they always ask for permission. If you do not want them to join, just say "no".Overall a great escape from the Japan I usually live in.

This was our first trip to a Club Med resort and although we enjoyed it, there were some drawbacks to an all inclusive package. We went in the off season which meant that the pool was unavailable, as were some but not all of the outdoor activities. Naturally the weather is beyond the control of the hotel and to compensate for this there were a number of other facilities that could be taken advantage of indoors. Being "all inclusive" made us feel obliged to eat all meals at the resort. There is plenty of food but the quality is very average although most days there was a special such as steak made fresh to order which was generally good. At breakfast there was no one making eggs to order which I would expect at the price we paid. The wines were also disappointing, just one red and one white. Anything else was additional as were bottled beers. Mixed drinks were fine in so far as they contained the right ingredients but they were not well made over all. A game of pool was also an extra 300 yen which felt like penny pinching. Our room was fine and seemed to have been refurbished recently although the bathroom smelled bad and was clearly the original - for sure this was a two star bathroom at best. Internet access in the room was abysmal as was connectivity throughout the resort. Whist I can accept they may have issues with cellphone reception, the internet is within their control. I understand this resort is scheduled for refurbishment this year and this should be ungraded. The team were great and really made the stay. They work incredibly hard and have long hours and are alway willing to help. The shows are entertaining and well choreographed considering the limited time they must have to prepare and the skills sets of the participants. I think when the sun shines this resort would be delightful and for those with kids or an active lifestyle that could use the water-sports it would be hard to go wrong here. If it is refurbished well I am sure we will return.