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“Wonderful service made our stay” 4 of 5 stars
Review of ANA Intercontinental Ishigaki Resort

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ANA Intercontinental Ishigaki Resort
3.5 of 5 Hotel   |   354-1 Maezato, Ishigaki, Okinawa Prefecture 907-0002, Japan   |  
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Ranked #4 of 32 hotels in Ishigaki
Shanghai, China
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Wonderful service made our stay”
4 of 5 stars Reviewed February 14, 2013

The service of the resort is way beyond our expectation. There seems no problem un-sovlable by the resort staff. They helped us book the golf link at Kohama, which we had difficulty booking online by ourselves. They recommended the pleasant tour to Tekegima, the original village of which was very special with the buffalo ride and worth a half day stay. They helped to book restaurants out of the resort for us every night, the local type with delicious tuna sashimi and Ishigaki beef. And when I found that my Mac can't get connected with internet cable in the room, they brought a wireless machine immediately. Although the resort is a bit old and the beach doesn't seem perfect, we still love it. Plus it's location is fantastic, with 10-minute drive to everywhere, the airport, the port, local restaurants and the city center.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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372 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • German first
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English first
Seoul, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2012

Rather charming considering it being a commercial hotel. Definitely convenient and comfortable. Not cheap, but you get your money's worth.

The hotel had many different amenities to take advantage of, including tennis courts, a golf course, indoor and outdoor pools and spas. They offer many different activity packages (hiking, kayaking, scuba diving...) and are extremely helpful in arranging them. My husband speaks Japanese, which may have made things a whole lot easier, but I think they would be equally as accommodating to non-Japanese speaking guests.

Transportation is also very convenient as they provide a shuttle (actually a bus) to the ports if you want to island hop, which are then connected to buses on coordinated schedules and cabs are very accessible. We rented a car but hardly used it.

Although we only ate once at the cafe, we found the food actually quite good. We stayed in a corner suite with beautiful views of the ocean and had a large sun deck. The rooms and halls are very clean with faux wooden floors that give a nice beach-housey feel, much different than the concrete and rigid exterior.

Ishigaki itself is a wonderful place to visit with beautiful mangroves, jungle-like trails and crystal clear oceans full of of aquatic life. We unfortunately missed the manta ray viewing season (April or May), but there was still plenty to look at under water. Another great benefit, especially for visitors from East Asia, is it stays much warmer than the rest of japan throughout the year making it a nice trip during the colder months.

Room Tip: Corner rooms have great views and large sun decks. Private and quiet.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
79 reviews 79 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
120 helpful votes 120 helpful votes
1 of 5 stars Reviewed September 30, 2012

Everyone recommended we stay here, so we decided to extend our trip after a few nights at another hotel. The rooms and service are international standard, great views, nice pools and restaurants, etc. We booked several tours through an off-site tour agency and they were very informative about the island ecology, etc. When we told them where we were staying they told us of how the hotel had overdeveloped the land too close to the ocean and had in fact killed all the coral reefs nearest their private beach. We asked some other locals if this was true and apparently is a common point of angst among island natives. I hope the hotel does something to try to remedy this, but in the meantime I wont again to a hotel that has such a cavalier attitude towards the environment on which it depends.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 25, 2012

This was my second time staying at the ANA intercontinental in Ishigaki. Located by the secluded Maesato beach near the Ishigaki port and airport, this hotel is close enough to the island city activities but far enough to feel like paradise. The hotel rooms feel new and have a tasteful decor. We stayed in the Coral wing which had nice views of the ocean but had no balcony.
There is golf, tennis, indoor and outdoor pools, and beach activities on site. There is even a bathhouse open from the mid afternoon till 11pm for guests. I was most impressed with the hotel's staff and service. I felt welcome and appreciated during my stay and I couldn't have asked for more from the hotel staff.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, United Kingdom
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 4, 2012

We stayed for 5 nights and wished it was 10. The Hotel is in a good spot, very near the airport but the planes don't really bother you, infact watching them land is quite fun! The Hotel has a really nice feel to it, the lobby, public and restaurant areas inside are beautifully appointed. Outside the gardens are very nice with a good pool, but there are a couple of areas that do need attention eg the pool bar (which was closed) but we did get the impression the hotel was working on improving things where needed - eg the indoor pool was being renovated while we were there.

Our corner room was huge - we had two massive picture windows and a double balcony over-looking the beach and Ishigaki Town in the distance, great views all round. Two 3/4 beds pushed together made for the biggest double ever! The bathroom was very well kitted out, good separate shower and amenities and one of those Japanese automatic toilets which does everything for you....!

Big flat screen TV, nice furnishings, towels and very good maid service - all in all a great room.

The beach in front of the Hotel is not private but is very much the domain of the Hotel with staffed sunbeds for guests and a beach house selling trips, drinks and snacks. Good showers and lockers etc and nets to keep away the jellyfish. We took a snorkelling trip to the nearby reef and had a great time - just three guests but two guides made everyone feel safe, and the novice lady who came with us was very well looked after by the excellent all female staff who took us out.

One feature worthy of note in this Hotel was the variety and quality of the food. There is a very good breakfast buffet with something for everyone and outdoor seating weather permitting. There are about 6 different restaurants offering local, Japanese, Chinese, Sushi, etc etc. We tried several meals and all were excellent. The Tepenyaki was particularly good - not cheap but worth a try. Our Chef was charming and prepared excellent food. A lunchtime Italian buffet was an intersting but tasty departure from the Asian food we enjoyed.

There isnt much nearby the Hotel, a small locals Bar and then Cafe Puff Puff about a mile away which is a nice sea view cafe. That doesnt matter however as the nearby Ishigaki Town is a short taxi ride away and there is always a taxi waiting outside the hotel. About 1000 yen into town.

A smarter option is the bus which runs a continual loop from the airport, hotel into town and then up to the beautiful Kariba bay. An unlimited 5 day pass is only 1000 yen and we used it all the time - the buses run all day at about 40 minute intervals. The bus terminal in Ishigaki is very central and right by the Ferry terminal where you can catch ferries to all the nearby islands.

We would very much recommend taking a tour to these islands - the concierge at the hotel can put one together. They are all different and have a lot to see and do. The Ferry ride itself is quite a trip - really fast!

Ishigaki Town is bit rough and ready to look at - the Typhoons mean all the buildings are very stocky and no frilly bits! That said it does have a certain charm, and as with all places it is the people who really make a place and the people here make it a great place. We dont speak Japanese and most locals dont speak any English but we cant recall being made to feel more welcome anywhere, by everyone we encountered.

Even in Restaurants without a photo picture of the food we somehow made ourselves understood, and I would encourage all non-Japanese speakers to get out amongst the locals and give it a go - they will really appreciate you and help you make sense of everything. A basic phrae book or App is a useful tool and enough to get by with locals helpful attitude. There are loads of different bars and restaurants in Ishigaki town, there is a matrix of central streets full of them. The whole place feels very safe and friendly.

Back at the hotel the concierge staff mostly speak good English and can really help you navigate your way around. We had a fantastic trip to the Island and the Hotel was the ideal base to enjoy it from.

We would very much recommend the Hotel and would love to return.

Room Tip: The big corner rooms in the main hotel overlooking Ishigaki town give the best space and views.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
no where
Top Contributor
86 reviews 86 reviews
63 hotel reviews
Reviews in 55 cities Reviews in 55 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 22, 2012

Hotel is 10-15mins drive from airport, so very convenient!

It seems the rooms in the main building all have twin beds rather than double beds as our party had 5 rooms & they were all the same! Room decor is fairly simple & I feel it needs updating, however the room & bathroom are nice size & well equipped, slippers, hair dryer, night shirts & intercontinental amenity boxes which is refilled everyday.

The staff are really courteous & helpful, concierge team speaks good English also the screens by the concierge desk advises the weather & what trips are available & time, really useful.

Hotel beach is beautiful, guest can use the sun loungers, watersports equipment free of charge & towels are supplied, there is a small patch of coral on the beach, theres a good selection of fish to see there, do check it out!
Indoor & outdoor pool are nice size & very clean with plenty of loungers.

Hotel location is not too far from the market & restaurants, about 20mins taxi ride roughly 1000yen or so.

Breakfast is plentiful but service somewhat slow...the FIRESIDE TERRACE was really nice, fresh lobsters & wagu beef & pork..well worth a visit.

Very nice & relaxing hotel, will stay again if we visit Ishigaki again!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 12, 2012

We stayed here for 5 nights. Our serene spa-like room was in the Coral Wing. It had 2 oversized twin beds and a couch that served as a bed for our child. The golf course/ocean view room was very large with floor to ceiling windows. Wifi out in the lobby provided awesome coverage for using VoIP on my cell phone. The bathroom layout was in 3 sections, large soaking tub/sink/large shower in one room, toilet in one room, large sink in one room. High end toiletries, everything you can think of: toothbrush, comb, razor, spa quality shampoo/shower gel/conditioner/lotion. The room came with robes, slippers, and nightshirts!!

Tour desk always had someone who spoke reasonable English. We rented cars and reserved tours through them with ease. Hotel staff was pleasant and hotel atmosphere was relaxed. Beautiful grounds and plenty of solid surface for walking/jogging around the hotel area. Beach was groomed and swimming area had netting. The ferry and downtown area is an inexpensive cab ride away. Shopping and dining is also a moderate walk from the hotel.

I would give this hotel 5 stars but there were a few drawbacks: Outdoor pool only had about 2 to 2 1/2 feet of water in it. It may have to do with it is still early in the pool season. The indoor pool was pleasantly warm but the women's changing area needs serious maintenance. Showers stalls are corroded, marginal cleanliness, no towels and only one of two hairdryers worked and they had obviously seen better days. Free wired internet in the room was slow with intermittant periods of no internet availability.

Overall, we enjoyed our stay and highly recommend this hotel as we would certainly stay here again!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about ANA Intercontinental Ishigaki Resort

Address: 354-1 Maezato, Ishigaki, Okinawa Prefecture 907-0002, Japan
Phone Number:
Location: Japan > Kyushu-Okinawa > Okinawa Prefecture > Ishigaki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Ishigaki
#5 Family Hotel in Ishigaki
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — ANA Intercontinental Ishigaki Resort 3.5*
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Also Known As:
Ana Intercontinental Ishigaki Hotel Ishigaki
Ana Hotel Ishigaki
ANA Intercontinental Ishigaki Resort Japan - Okinawa Prefecture

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