Stayed 4 nights here in mid-November. Great location for our needs. Though not in the city, it is easy to get there by bus, taxi, or car. Close to airport, but we never heard a plane. The hotel staff deserve the highest praise. They were so helpful in booking restaurants, providing information, explaining things, and booking an island tour. Most could speak some English (or could find someone quickly that could). Nothing seemed a chore, they always had a smile. Not knowing Japanese, the concierge service was very important to us and they made our trip more enjoyable.
We ate at the hotel's Chinese Restaurant which was fabulous and the Japanese Restaurant which was very good. The outdoor pool was already closed for the season, but the indoor pool was still open....water warm, great facilities, beautiful atrium room with floor to ceiling windows. We were in the tower wing on the 9th floor corner room...very spacious with lovely views. Bathroom was very spacious, clean, modern. Bed was firm, but very comfortable, with nice fluffy sheets and pillows. They also have very nice shops that are competitively priced with a wonderful selection of items. The hotel is expensive compared to the other hotels in town, but you get what you pay for.