Stayed for two nights. Service was very good however...We cancelled meals at the hotel when we checked in as we were meeting family/friends for dinner. When we checked out they charged us a breakfast and dinner. This was an unexpected 4000 yen per person more than we expected, for four of us a not inconsequential 16000 yen. When asked, the reply was they had already prepared for our meals and it was hotel policy. Hmmm, breakfast was not until the next morning...and OK - I get that they might have already bought/prepared the food, but perhaps they could have let us know when we cancelled the meals, and we might have changed plans. Our dinner out for 7 was only 9000 yen. Beyond this issue, the outdoor onsen was fantastic with a great view over Beppu bay. The rooms could use some updating, while clean, they were showing their age.
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Rakuten Travel and JAPANiCAN so you can book your Hotel New Matsumi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.