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“I have spent a wonderful time in this hotel, where all is huge !” 5 of 5 stars
Review of Shiroyama Kanko Hotel

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Shiroyama Kanko Hotel
3.5 of 5 Onsen Hotel   |   41-1 Shinshoin-cho, Kagoshima, Kagoshima Prefecture 890-8586 , Japan   |  
Hotel amenities
Ranked #2 of 70 hotels in Kagoshima
Maurepas, France
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“I have spent a wonderful time in this hotel, where all is huge !”
5 of 5 stars Reviewed August 17, 2013

It was so nice to have there our own Chef , she cooked especially for us, and her meals were lovely ...
I have loved the Spa there , so large room , all in marble , with a nice water at 40° C... Then, as the doors were opened for going out, I could bathe in hot water from the Volcanoe, just in front of the Sakurajima!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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418 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Philadelphia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 11, 2013

This hotel sits on the highest hill in Kagoshima with a commanding view of Kagoshima bay and Sakurajima volcano. While a bit dated (50 yrs old) the hotel is in excellent condition with new carpeting and furniture. On the hotel grounds are a number of restaurants for all tastes, from so-so buffet food to high class Japanese cuisine. The absolutely best part of the hotel is its indoor and outdoor hot springs baths. The outdoor one looks out over Kagoshima bay - what a delight to take your morning shower in the bath area then pop outside to soak while viewing the sunrise over Sakurajima. Staff were friendly. The hotel has a shuttle to the train station and downtown Kagoshima but it takes a very long time to transit the distance. Taxi fare is Y1000 to Y1200 and much quicker than the shuttle. My room rate for a single, upgraded to a double at no charge, was very inexpensive for such a nice hotel.

Room Tip: A room facing the bay is more expensive. You can get an excellent bay view from the grounds or the o...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
225 reviews 225 reviews
133 hotel reviews
Reviews in 134 cities Reviews in 134 cities
250 helpful votes 250 helpful votes
3 of 5 stars Reviewed April 14, 2013

This is a great sprawling somewhat dated hotel on a hilltop above Kagoshima. It has outstanding views of the volcano across the bay, which is just as well as it does not really have all that much else that's special going for it. Like many big Japanese hotels, weddings seem to be a major focus on this one.

The rooms are reasonable in size and hence big for Japan, but you would never call them luxurious. We found the service to be very uneven. We first arrived through what we discovered was the West entrance and not really the right one for the hotel. None of the staff there tried in any way to direct us to drive around to the East entrance. Similarly, it was bucketing down raining when we left, but no one offered an umbrella or anything as I had to dash through the car park to retrieve our hire car. We had other similar experiences, but also came across some staff who were absolutely fantastic and who went out of their way to help us in any way they could.

The hotel is also somewhat isolated from the rest of the town being up a steep narrow road. It meant you needed a taxi to go anywhere. Although we had our own vehicle, the lack of parking in most places in Japan makes it far easier to use a taxi.

Room Tip: Definitely get one with a volcano view
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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adelaide
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 28, 2013

The Shiroyama hotel is wonderful. It is modern, clean and perfectly located. The view from the onsen is amazing. If you have never used an onsen then this is the place to start !!!! The rooms are small, clean, tidy and adequate. The staff are very friendly and many speak English. As a jumping off point to see Kagoshima and Kyushu it is perfect. There are some other small hotels in town that I have stayed in that are also fine ( Gasthof ) but the Shiroyama hotel is much better for views and space. There is also a free hotel bus to and from the station. We arrived via Shinkansen from Osaka and just caught the hotel bus. It runs regularly so no issues here. The hotel buffet is OK but nothing amazing. I suggest eating in town near the railway station. If you cant speak Japanese and are shy - just toughen up and go try !!!!! You will find that with a phrase book and a smile you will have no issue at all. We found a great Indian Restaurant near the railway station where the Indian staff spoke both Hindi and English.

Room Tip: you can ask for a room with a view of Sakurajima if you want - this is a volcano in the middle of th...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaide
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 24, 2012

My wife and I - and our group - stayed in this Hotel in March 2012 - and it was worth it. I realise that some of you reading this review may be thinking that a ryokan would be better - BUT - plenty of time to stay in a ryokan. For seeing Kagoshima this place is great. Wonderful staff, clean reasonable rooms, great free shuttle and taxis at the front door if you need them. Definitely a great place to stay. If you are a "Gaijin" or non-Japanese you must try the hot spring. I was surprised that only a few of out guests tried it - but it is wonderful to sit in the hot water and look out over the bay at Sakurajima ! A wonderful Japanese experience. Some staff speak good English so you will not have any problem in getting the information you need.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
72 reviews 72 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 12, 2012

Older hotel sits up on a hill overlooking the city and volcano. Very large hotels, with several rooms. The room was spacious with plenty of amenties. Excellent breakfast buffett with wide selection of Asian and European dishes. Catch the sunrise over the volcano.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Japan
Top Contributor
64 reviews 64 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed December 7, 2011

I was traveling with our Sardinian winery.The rooms are old but o.k.it the attitude of the front office
and staffs. I booked a non-smoking single room. But the receptionist at the front office tried to give
me a smoking room.As I entered the room, I kindly told the bell-boy that the last time I tried to stay in
a smoking room, the hotel needed an ambulance. On hearing this, they had no choice but to give me
a different room. Telling me that I had to change my room again the next day.

But the next day, at 11am, they kept on calling my room even though I was asleep, the hotel called
until I answered the phone in my sleepy voice...............the person on the phone said, u have to
change yr room now !!!!!!!!!!!!!.

But I said, in 30 mins. Therefore, I cannot say. this hotel has good hospitality.

Room Tip: Do not be cheated into a single-room with only the drain running water as yr single view.
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shiroyama Kanko Hotel

Address: 41-1 Shinshoin-cho, Kagoshima, Kagoshima Prefecture 890-8586 , Japan
Location: Japan > Kyushu-Okinawa > Kagoshima Prefecture > Kagoshima
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#1 Family Hotel in Kagoshima
#2 Romantic Hotel in Kagoshima
#5 Business Hotel in Kagoshima
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shiroyama Kanko Hotel 3.5*
Reservation Options:
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Also Known As:
Castle Park Onsen Hotel
Hotel Castle Park

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