I stayed here for one night on 4/28/12. This is a terrible hotel. There I said it. Let me explain.
I went through japanican.com where I specifically booked a nonsmoking room. We checked in and conversed in English with the front desk person. He understood English as we bantered back and forth first about my room not including breakfast, then including breakfast and finally, after I said that I did not book a room with breakfast, the associate said never mind, he'll give me the two meal tickets. I then asked for dinner recommendations, to which he gave me a map and circled the area where his favorite restaurant was. Humor me with all this gibberish...I'm going somewhere with this. Bottom line...He had no problems understanding English.
We got into the elevator with the bellhop and as soon as the elevator opened to the 6th floor, the aroma of an ashtray struck us. We asked if this was a nonsmoking floor and room. We were told that it wasn't. We get to our room and the smell of cigarettes hit us like a brick wall. We asked if they could make an accommodation for us and move us to a nonsmoking room. The bellhop said no problem, they have nonsmoking rooms. We waited about 5 minutes when the nice gentleman at the front desk showed up and said that they were fully booked and could not move us. Instead, he gave us the Japanese equivalent of Fabreeze. He left and we began spraying. Then, literally 5 seconds later, the doorbell rings and it's the same front desk gentleman asking for the breakfast ticket back. He said that my room did not come with breakfast. I knew that! When I said that I told him that it didn't and that he gave it to me anyway, he suddenly did not understand English. I gave him the tickets and he left.
I dug up the printed confirmation and found that it clearly stated that I booked a nonsmoking room. I called and asked for the manager who took approximately 7 minutes to show up. I showed him my confirmation and pointed to where it clearly stated a nonsmoking room. He said that he would check if one was available to which I said that his staff already did and that they could not find one and opted to give me the deodorizer. I explained to him that I would be very disappointed if he found one when his staff said that there was none. I gave him the option of finding me another room at another hotel.
Well guess what? The night manager found a room. But the best part was, he made the same front desk clerk come up with him to say that there was another room available! Now, this is where it gets really funky. The front desk clerk, all of a sudden, doesn't remember helping us or coming up to tell us that there was no rooms available and giving me the deodorizer! I said to him how come he found a room now? He suddenly spoke and understood less English then when he came up before. He looked at me like he didn't understand what I just said. So I repeated myself. He said, in very broken English, that "the staff" who helped me said that there was no rooms. He was "the staff" who helped me for crying out loud!
This sort of ruined the stay for us. Luckily it was only for one night. If you are mobile and want to stretch your legs after a long flight or Shinkansen ride, then do the walk from the Hakata train station. Otherwise take a taxi. It's right at the outer cusp of being within walking distance.
The room was ok. The AC would not go below 68 degrees F although it felt more like 78 degrees. And it was loud. The shower did not maintain a constant temperature. It oscillated from artic cold to boiling hot. You have to pay for TV or at least I could not get any stations on my set. Absolutely not up to Hyatt standards. I would not recommend anyone stay here. There is a serious lack of integrity with the staff and not worth what I paid. I tried to give it 0 stars but it wouldn't let me.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.