Disappointing - probably the worst Hyatt experience I have ever had. Overall I felt more than a little underwhelmed, especially in comparison to other Hyatts and luxury hotels I`ve stayed at in Japan and the US, and for what I paid. It seemed like it lacked a few little (and not so little) things that really contribute to feeling comfortable at a place where you are paying for luxury (almost wanted to give a 2 star rating).
Its a bit of a hike from JR Hakata station, so you should cab it if you can. Its not the easiest figuring out which way it is to the nearest subway stops. Being attached to cavernous Canal City is a plus, as its shopping and restaurants galore once you spend some time figuring out where in the world everything is.
Check-in went without a hitch and the friendly front desk/concierge was very helpful in all areas. The non-smoking single room was clean and spacious, and the impressive bathroom was simply all extravagant luxury. The comfortable bed and sheets ensured a good nights sleep. However, I found the room a bit dark near the desk, and thought that there must have been a light I didn`t notice and turn on, but when I called the front desk I found out that this was not the case. Not the best design there. The light control system also took a little work to figure out, and I found it somewhat annoying, slow and cumbersome. Also, setting up the free Wifi isn`t exactly the clearest, as the less than helpful instructions are incomplete. I had to call the front desk again to set it up; the Wifi instructions need to be updated.
Also how is there not a single foreign language TV channel in a Hyatt?? I`ve stayed at numerous, less expensive hotels in significantly poorer Asian countries that had multiple non-local channels.
Bar Fizz is very overpriced, and service was quite slow. Did not feel like the bar staff was really courteous or helpful, quite odd for Japan. Also after 8pm there is a significant nonsense "cover charge" (not sure for what reason???); wish they had a sign posted out front explaining all of this before you waltz in. Its also a smoking bar, which, again due to the lack of signage out front, I did not notice until I ordered a drink and then some Chinese and Japanese businessmen started lighting up (with their young children nearby - nice one guys). I also don`t understand why young children were allowed in a bar that late at night?? Further detracted from the bar experience.
Also thought that it was unpleasant that smoking was allowed at some of the other lobby establishments, as the main lobby reeked of smoke as well after I returned to the hotel at night.
I had breakfast the last day at Aromas. Also overpriced, and the food quality was nothing exceptional (my bad for ordering a Western breakfast at a Hyatt, I guess). You`re better off going to Canal City or a nearby bakery. The poor staff looked overburdened, and they automatically assumed that I wanted the breakfast buffet when I walked in. I had to explain several times that I didn`t want the buffet, which seemed initially perplexing. Not very impressive.
Overall a disappointment, and I`m glad that I only stayed one night. Will be staying elsewhere on my next trip to Fukuoka.
- Official Description (provided by the hotel):
- Grand Hyatt Fukuoka is connected to Canal City Hakata, a multi-dimensional complex of business, entertainment and shopping facilities. The hotel is situated between Hakata station, the central station and Tenjin, the city’s business and entertainment centre; it is also just 5 km from Fukuoka International Airport. It is not only the ideal destination itself, but also a convenient base for excursions in the northern Kyushu area. ... more less
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- Also Known As:
- Grand Hyatt Fukuoka Hotel Fukuoka
- Fukuoka Grand Hyatt
- Hyatt Fukuoka
- Fukuoka Hyatt