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“excellent location, clean, friendly stuff.” 4 of 5 stars
Review of ANA Crowne Plaza Fukuoka

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ANA Crowne Plaza Fukuoka
4.0 of 5 Hotel   |   3-3-3 Hakata-Ekimae, Hakata-ku, Fukuoka 812-0011, Fukuoka Prefecture   |  
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Ranked #24 of 179 Hotels / Ryokan in Fukuoka
Westlake Village, California
Top Contributor
116 reviews 116 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
41 helpful votes 41 helpful votes
“excellent location, clean, friendly stuff.”
4 of 5 stars Reviewed May 16, 2014

Crowne Plaza is located less than 2 blocks from the Hakata station. It is very convenient coming by subway from the Fukuoka airport domestic terminal 2. The rooms are considerably bigger than most in japan, very clean with comfortable beds, tea service is available in the rooms. We booked the room with breakfast. The breakfast spread is very nice. Offers both western and japanese items(the japanese items are much better). There is eggs-made-to-order station as well.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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449 reviews from our community

Traveler rating
    103
    246
    78
    16
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 2, 2014

Good location - just few minutes out of Fukuoka Hakata station. Nice, clean and quite room. Staffs were very helpful. The club lounge is a bit small for a Crowne Plaza and it is not located in the highest floor but it is OK.

Room Tip: Good value but you need to book early. Recommended as it provides you easy connection with JR trains...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this review, April 16, 2014
Dear RethaTahir,
Thank you very much for staying at ANA Crowne Plaza Fukuoka recently and taking the time to write a review, we really appreciate it.
We are happy that you enjoyed your visit with our staff service.
We are looking forward to welcoming you back in our hotel next time you are in Fukuoka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osaka, Japan
Top Contributor
94 reviews 94 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed March 26, 2014

Not much impression with this hotel. A bit dated and a revamp is needed, I think. The room was fairly small but clean and quiet. Free wifi, english tv channel was dubbed in Japanese. What I like about staying here is the location wise and the friendly staffs. It`s about 5 mins walk from Hakata station and plenty of restaurants nearby . Overall it`s just an OK stay for me.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Fukuoka, responded to this review, April 12, 2014
Dear extr3me_84,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments regarding the facilities and we will use these to monitor and improve the quality of product we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 22, 2014

I spent last weekend at ANA. Contrary to the previous guest, the breakfast buffet was lacking in
selection and quality. The aircon was not working, regardless of the temperature setting. Last Saturday's rate was Y16150 for a single room. What a ripoff ! There are no recreational facilities. Saving grace was the central location from Hakata station.

  • Stayed March 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this review, March 23, 2014
Dear Hitkazu,
Thank you for your time writing your experience during your previous stay with us. We were sorry to hear that your stay was not up to your expectation, and have already taken all your comments into consideration. They have all been shared with our management team, and actions in process to review and improve lacking areas. Thank you again for your detailed feedback and hope to welcome you in Fukuoka for a future stay.
Kind regards
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Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2014

We were actually placed on the club floor this time and our stay was quite good. The room was very spacious in comparsion to the usual standard hotel rooms in Japan and soundproof! Staff were friendly and the hotel breakfast in the morning was great! However, the restaurant is quite small therefore expect a 10-15 mins wait during the rush hours.

Not quite sure about the walking distance to the Hakata station but it took us around 5 mins to drive over there during the rain/snow. Loved the convenience of the hotel lift can take us directly to the parking level, very handy for shoppers in loading their trophies back into their rooms in disgreet! Hehe~

Room Tip: Go for Club floor only
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this review, March 12, 2014
Dear AT0915,
We do appreciate your kind review and thank you for your time doing so. We are pleased to hear you did appreciate the comfort of our club floor room as well as our services. In regards to breakfast rush, we have started to inform guest about rush hour at check in, in order for them to organize their own schedule accordingly. Thank you for highlighting the convenience, and let me confirm you that Hakata Station is only 5 minutes walking distance too !
We hope to welcome you again during your next stay in Fukuoka.
Kind regards
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Mawgan Porth, United Kingdom
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 14, 2014

Stayed here for a week on business. A non smoking double room was booked well in advance but on arrival was put in a smoking twin. The room was fairly small and absolutely stank, including the bedlinen and pillows. I tried to open the window but couldn't. You have to ask to get the window unlocked and sign a form to say that you want the window open !? Went down to the pool, steam room and gym area, which I was so looking forward to, I was confronted by a charge of £6.00 per swim , £6 per steam , £6 per gym visit! I have never been asked as a paying hotel guest to pay extra for having a swim etc, very disappointing, and because of this I only used 3 times . Breakfast was good, varied selection.Free wifi, one English tv station, (or so I thought) bbc news which was dubbed over in Japanese. The location near Hakata station was convenient, 5 minutes walk. If you are catching the train to the airport and are on an international flight, allow an hour. Even though its only 2 stops away from Hakata you need to catch a shuttle bus to int. terminal which takes a while.For a different experience try the fukuoka hotpot in a local restaurant, interesting but not for the faint hearted ! There are plenty of restaurants everywhere and in Hakata city shopping mall, but hardly any western food.

Room Tip: Deffo get a non smoking room or take a nose clip !
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this review, February 18, 2014
Dear Ozzyprice,
Thank you for your feedback, highly appreciated. We would like to apologize for the inconvenience caused during your stay. We are investigating your booking to find out why you didn't receive your room as per reservation. We are always assigning rooms as per guest preference (except case of force majeure) unless room rate which doesn't guaranty bed type and smoking preference have been selected.
In regards to others disturbance, we will make sure that it is well explained at time of check in to avoid any misunderstanding.
Please note that an airport bus is running every 30 mins from Hakata Eki to International Airport directly, a journey of 18min at a cost of JPY250, making it convenient to reach international airport
Once again, our apologize for the trouble faced and looking forward to welcoming you again during your next visit to Fukuoka
SIncerely
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Perth, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2014

This hotel was very conveniently located. Close to the train station (5 minute walk) and other amenities. The rooms were small and beds uncomfortable. We booked two rooms, one for us and our 16 year old. We specifically requested conjoining or next to each other. They were a couple of rooms apart. A little disappointing.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this review, January 14, 2014
Dear Hekyt,
Thank you for your comment highlighting the convenience of the hotel location. However, our apologize for not being able to offer a connecting room during your stay. Despite the limited number of connecting room available in the hotel, a closer room could have been allocated to your son and make it more convenient for your family. We have reviewed your feedback with Front Office Manager to make sure this issue wont happen again.
Thank you again for your trust and looking forward to welcome you again during your next trip to Fukuoka
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Fukuoka

Address: 3-3-3 Hakata-Ekimae, Hakata-ku, Fukuoka 812-0011, Fukuoka Prefecture
Phone Number:
Location: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Fukuoka
#11 Family Hotel in Fukuoka
#16 Business Hotel in Fukuoka
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Fukuoka 4*
Number of rooms: 319
Official Description (provided by the hotel):
ANA HOTEL HAKATA made a brand new start as ANA CROWNE PLAZA FUKUOKA on 4th December 2008.The modernistic ANA CROWNE PLAZA FUKUOKA sits dignified in the city of Fukuoka, the political and cultural centre of Kyushu. Much like its surroundings, the hotel has a cosmopolitan outlook complemented by hospitality that is a reflection of the warmth and friendliness of the country s people. ... more   less 
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Also Known As:
Ana Crowne Plaza Hakata Hotel Fukuoka
Ana Hotel Fukuoka
Crowne Plaza Fukuoka

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