I should say we are currently staying at this hotel, so this review might need changing if this place suddenly wows us out of our initial bad experience!
They managed to block both our debit cards when checking in by not processing them properly, leaving us with virtually no money for the entire weekend - we had to pay for the room out of the cash we had. We even rang our bank (at our expense, because they wouldn't let us make an international phone call at the desk so we could reverse the charges) to check it wasn't our fault, and it turned out the front desk had tried to take payment without allowing us to enter our pin numbers (!!!), disabling our cards for security reasons. Unfortunately because our Japanese is limited, we could not explain the mistake they had made, and could not ask for directions to the nearest cash point.
Room = beautiful. But what's the point when it sounds like a children's play area is right above our heads? Potentially so relaxing, but in the end just really stressful listening to people running around and slamming doors for hours on end. Also we had perhaps the only average view in the hotel, judging by the other reviews. We had mostly car park to look at.
So, so angry having decided to treat ourselves to what promised to be a really special hotel.
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