i only stayed for a weekend and didnt eat or drink in the hotel but the staff were very friendly and efficient. they replaced the duvet in my room when i asked if they had non-allergy bedding and they delivered that promptly.the double rooms are spacious and as they start on the 59th floor you get a great view. Mount fuji can only be seen from one side of the hotel tho. there is a lookout point in the restaurant to see it better. outside the hotel but still under cover is a small mall where you can get cheaper breakfast, lunch and dinner. the nearest tube is 5 minutes walk away.