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“IDEAL for EVERYTHING” 4 of 5 stars
Review of Rose Hotel Yokohama

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Rose Hotel Yokohama
3.5 of 5 Hotel   |   77 Yamashitacho, Naka-ku, Yokohama, Kanagawa Prefecture 231-0023, Japan   |  
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Ranked #12 of 91 hotels in Yokohama
Laurel, Mississippi
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“IDEAL for EVERYTHING”
4 of 5 stars Reviewed August 15, 2013

This was our first visit over seas. We stayed 8 nights. The staff was wonderful. We brought a tranlation book, prepared to translate. To our surprise, most of them spoke excellent english. If they didn't speak English, they would find someone who did. The location was perfect. We had tours in Tokyo and Kyoto and were easily able to get to them! We highly recommend the breakfast. Though a little high priced, everything was fresh and delicious. We had supper in the resturaunt a few times. It was resonably priced and tasted wonderful as well. The room was spacious, and the bed was VERY comfortable. Easily fell asleep each night. The room was clean. However, we asked for a non smoking room. The room we got was non smoking but still smelled like an ashtray. Almost as if the room was smoking until it was time for us to check in. We had to purchase Febreeze to remove the smell. I had dreamed of visiting Japan my entire life. Overall, this hotel was PERFECT for our dream vacation. Thank you Rose Hotel!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHY88, Manager at Rose Hotel Yokohama, responded to this review, December 30, 2013
Dear Erica1005,
Thank you for your kind posting. We are glad to hear that you have enjoyed your time in Japan and the stay with us.
Our Food and Beverage team is happy that you have enjoyed our breakfast buffet spread.
We are very sorry for the unpleasant smell in the particular room. Our housekeeping team has been informed and proper maintenance is being taken. We will ensure to allocate smoking and non-smoking room during the check-in.
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278 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Swedish first
  • Thai first
  • Any
English first
Bangkok, Thailand
Top Contributor
65 reviews 65 reviews
54 hotel reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 28, 2013

The Rose Hotel is located in Chinatown, very close to a subway station (Motomachi chukagai). The hotel is a bit old style, but very well maintained. Rooms are good. Loads of restaurant options around, and a Starbucks just around the corner. A 5-min walk from the Yokohama stadium.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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7nana7, マネージャー at Rose Hotel Yokohama, responded to this review, June 2, 2013
Dear Andyph,
Thank you for writing us a review, we are very glad you enjoyed your stay at Rose Hotel Yokohama. As you have kindly pointed out, our location is definitely one of the merits of choosing Rose Hotel Yokohama. On top of the many eateries and restaurants Chinatown has to offer, the Motomachi-Chukagai subway station makes access around Yokohama and to Tokyo very easy.
We wish you a safe trip home and look forward to seeing you again soon!
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Manchester
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed here in May 2013. The location is great 2 mins from China Town and a 5 minute walk to the sea front. The is also a metro station within 200 metres. We were a party of 5 adults sharing 3 rooms. We had a warm welcome and were greated every time we left and entered the hotel. The rooms were cleaned every day with clean sheets and towels. I had done my research on the wi fi and brought my own wireless router, worked first time with 30MB download speed. The hotel rented out wi fi routers for 1000 yen for 10 days for use in your bedroom. There was no charge for the internet. The bedrooms had 32 inch TV, tea/coffee maker and minibar. The bathrooms were spotless. I would also like to thank Rosita who spoke very good English and was very helpfull. We requested a smokers bedroom and the request was met by the hotel. Overall a great hotel with spacious rooms in great location.

Room Tip: We had rooms on the 8th floor, they all had balconies however the sliding doors only opened 6 inches...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosehotelyokohama, 支配人 at Rose Hotel Yokohama, responded to this review, May 23, 2013
Dear Mr_happyManchester,

Thank you for staying at Rose Hotel Yokohama and for your heartwarming review.
We are very glad that you had no problem connecting to the internet. With many of our guests using smart phones and tablets, making free wi-fi available in all rooms is one of our upcoming projects and we hope to realize this as soon as possible.
Also, thank you for compliments regarding our staff. Amongst our reception staff Rosita is particularly involved with accommodating international guests and I’m sure she will be overjoyed to know of your encouraging words.
We hope you all had a fantastic Yokohama & China Town experience and look forward to seeing you again soon!
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Milton Keynes, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2013

Stayed here for the whole of March 2013. Could not ask for any better. Staff were absolutly amazing, always greeted at the lobby, bed was very comfortable. Quiet all the time. Fantastic room make up everyday. Great location with easy access to every thing in Yokohama. In the heart of China town too, so its pretty special.
I cant wait to go back in August !!!!!!!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosehotelyokohama, 支配人 at Rose Hotel Yokohama, responded to this review, May 23, 2013
Dear MarkH666,

Thank you very much for your valuable feedback. We are very delighted that you enjoyed your stay at Rose Hotel Yokohama and are especially pleased about your kind comments concerning our staff. Our location is definitely one of our fortes and in fact, with the recent expansion of the Minato Mirai subway line, access (to Tokyo) has become even better. In regards to access within Yokohama, we can also strongly recommend the tourist bus right in front of the hotel that will take you around the main Yokohama sites for only 100JPY.
We look very much forward to welcoming you again to our hotel. See you in August!
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Chapel Hill, North Carolina
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 13, 2013

I stayed in a twin room at the Rose Hotel for one night in April, 2013. I had read some of the reviews before I went. The room was a better than average size for Japan but it smelled smokey and the pipes were noisy when a shower or bath was running above. The room had a LAN connection, but no wi-fi. Wi-fi was available in the lobby but there was no place in the lobby where one could use a computer comfortably.

The staff swarmed around to be helpful but it came across as smarmy and ingratiating . Too much, really. The breakfast buffet was over-priced for what it was. The price of the room, though, was reasonable and the location perfect for Chinatown,

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rosehotelyokohama, 支配人 at Rose Hotel Yokohama, responded to this review, April 23, 2013
Dear SParr,
Thank you very much for staying with us and for your valuable feedback. We are very sorry for the inconveniences that you experienced during your stay at Rose Hotel. We are in fact currently in the course of implementing free Wi-fi in all rooms and expect to be done in the near future. In the meantime, apart from the complimentary Wi-fi offered in the lobby and deluxe rooms, we kindly ask guests requiring wireless internet access to make use of our rentable Wi-fi routers.
We find it quite unsettling that our staff’s conduct came across in the way that it did. Our staff does their very best to welcome all guests and make sure guests are not left unattended. We do apologize, however, if you felt that this was excessive and wish to do our utmost to adjust our staff’s approach according to individual guests’ needs.
We hope that you enjoyed your visit to Yokohama nonetheless and look forward to welcoming you again to Rose Hotel in the future.
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Singapore, Singapore
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 24, 2013

This hotel was our first stop in a week of introducing Japan to my never-before-overseas aunt and uncle. We stayed in Yokohama as we were to meet a friend of theirs who lives there, and I thought it would be easy enough to get into Tokyo for sightseeing--which it was. We took the bus from Narita to Ycat, and then a taxi to the hotel (about 1200 yen).
I was surprised the hotel was celebrating its 10th anniversary, as it did seem like it was from an earlier era based on the decor. We had a king room and a twin room; both were plenty big enough, with good shower facilities. Mechanism was easy enough for the non-travellers to figure out.
Negatives: only one accessible outlet in the room, so I had to rotate my humidifier, CPap and computer, as well as chargers. Hallways smelled of smoke, but not too strongly--but we were on a non-smoking floor.
Plusses: Staff were fabulous, and they all spoke very good English, which put my aunt and uncle very much at ease to leave their room on their own. Breakfast was good. Doorman always had a taxi within a minute or two for us, and walking around Chinatown could not have been easier. It was a bit of a schlep into Yokohama station, but of course from there anywhere was easy. If you plan to spend any time in Chinatown, this would be a great hotel.

Room Tip: View from my room was a wall. Don't get the _08s.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosehotelyokohama, フロント オフィス マネージャー at Rose Hotel Yokohama, responded to this review, March 24, 2013
Dear TawnyaSingapore,

Thank you for staying at Rose Hotel and we hope your aunt and uncle enjoyed their first visit to Japan. We are indeed celebrating our 10th anniversary and are very glad that this caught your attention. You may have found the décor to be slightly pre 21st century as the hotel was actually built in 1981 and this year’s celebration is that of Rose Hotel re-opening as an independent hotel.
We are aware of the situation considering outlets in the rooms and are very sorry that this caused you some inconvenience. We are currently in the course of implementing extra bedside outlets for chargers and smaller electrical appliances. We also have extension cords at the reception so please feel free to contact us and we will do our best to accommodate you.
Access to Tokyo from the hotel is great, especially with the recent expansion of the Tokyu-Toyoko line you can get to not only Shibuya directly (35min) but also the Shinjuku area (41min).
Thank you very much for your kind comments about our staff, we are very happy to know that our efforts to make our guests feel at home reached you. We wish you all a safe trip home and hope to see you again soon!
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Beaumont, California
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 29, 2012

I was there a few years ago. It's still the same, kind of old style but you can't beat the price including the breakfast buffet! Convenient location near Motomachi - a small town with nice stores and restaurants...very local. Right in Chinatown so you have the Chinatown shops and restaurants - but beware of the shark fin restaurants, there are many of them - it may upset some people...

Room Tip: The front of the hotel has a better view and sunshine... the other side is a view of an apt. buildin...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosehotelyokohama, フロント オフィス マネージャー at Rose Hotel Yokohama, responded to this review, March 12, 2013
Dear Marinadelrey11,
Thank you for your kind comments, and we are delighted to hear that you enjoyed our breakfast buffet. We hope you had the chance to try the omelette stand and dimsum selection, which are especially popular amongst our guests. We are aware that the shark fin restaurants may disturb some visitors and sincerely hope this did not diminish your overall experience of Yokohama. Our concierge is always ready to provide suggestions for eating out and will do their utmost to accommodate any dining preferences our guests may have. We look forward to seeing you again!
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Additional Information about Rose Hotel Yokohama

Address: 77 Yamashitacho, Naka-ku, Yokohama, Kanagawa Prefecture 231-0023, Japan
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Yokohama
#6 Family Hotel in Yokohama
#17 Business Hotel in Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Rose Hotel Yokohama 3.5*
Official Description (provided by the hotel):
Contemporary Hotel with elaborate facade & circular tower, located 15 miles from downtown Tokyo. ... more   less 
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Also Known As:
Yokohama Rose Hotel

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