I know that the booking website I used says "Please note: Preferences and requests cannot be guaranteed", but when I am offered a choice of Smoking and Non-smoking rooms and I choose Non-smoking, I think of this as a requirement, not a mere preference. I NEVER book a room which is listed on the website as Smoking, so for a hotel to give us a Smoking room (on a Smoking floor) despite our booking is a form of cheating.
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