We would like to rate this hotel as perfect; the major points are perfect. But, on two aspects, the hotel fell short big time.
The more important one is the management's familiarity with Yamato KuroNeko, the takyuubin service that the hotel contracts with exclusively for package (that is luggage) delivery. Our six-night stay in the Tokyo-Yokohama area was to be divided into five nights at Hotel Monterey Yokohama, plus a last night in Japan at another hotel before leaving Japan via Narita International Airport a day after checking out of Hotel Monterey Yokohama. Before we left the United States, we corresponded with Hotel Monterey Yokohama by email about sending almost all of our luggage to Narita International Airport on the day we checked out, so that we could travel very light (a single overnight bag) for our last 24 hours in Japan. We were assured that we could send our luggage to the airline ticket counter at the time of our 11:00 a.m. check out Saturday and pick it up at the departure lobby at Narita for our 3:00 p.m. Sunday flight to the United States. Just to make sure, we telephoned from the United States before our departure to Japan, and we confirmed the arrangement again at the hotel's front desk when we checked in on Monday, and we were assured that we could send our luggage ahead on Saturday morning via Yamato KuroNeko to Narita for a Sunday afternoon flight to the United States.
When we checked out on Saturday morning, however, we were told that, although our luggage PROBABLY would get to Narita on time, Yamato KuroNeko could not GUARANTEE that the delivery would get to Narita for our Sunday afternoon flight. Of course, if our luggage did not arrive at Narita before our flight's departure, we would have to abandon it in Japan. and forfeit it and all of its contents That was unacceptable, so we ended up carting several pieces of luggage with us, through several transfer points, on that last day, which put a major crimp on our plans for our last 24 hours in Japan. This problem was not the fault of Yamato KuroNeko; it was a direct result of Hotel Monterey Yokohama giving us the wrong information -- on three separate occasions -- when we asked about the takyuubin service. That is something about which the hotel's management SHOULD know, and MUST know, before advising its guests and giving them false assurances.
The second shortcoming has to do with the hotel's general information about access to the property. The hotel advises guests who are connecting through Yokohama Station (as all guests who arrive other than by cruise ship almost certainly will do) to take the Minato Mirai Subway Line to the Motomachi-Chukagai station (which is the end of the line), from the north exit of which it is a three-minute walk to the hotel. That, too, is bad advice.
The Minato Mirai Subway Line is a shiny new underground rail line in the City of Yokohama, and it is fast and clean. As the newest rail line in the city, however, it is FIVE levels below ground level in Yokohama. The time spent navigating to the subway line from within Yokohama Station, descending to the subway line via multiple escalators (or elevators) then walking to other escalators, etc., added to the time ascending five levels from the line at Motomachi-Chukagai Station, will exceed the time riding horizontally on the trains themselves. In addition, after passing through the exit turnstiles at Motomachi-Chukagai Station, one must walk the full two-block length of an underground passageway northward to Exit #1 before climbing a stairway (no escalator there) to the street. (Taking the same line northward to Yokohama Station, the line's signage at the north exit to Yokohama Station is not only confusing, but actually FALSE, so the line is just as bad in the other direction.) The Minato Mirai Subway line is an embarrassment to the City of Yokohama, and should be avoided at all costs.
Fortunately, there is an alternative means of access to the hotel. At Yokohama Station, whether arriving by Narita Express or by the Tokaido Line or the Yokosuka Line, before exiting the rail lines, transfer to the Negishi Line in the direction of Sakuragicho and Ofuna. The Negishi Line is above ground -- in fact it is elevated through the City of Yokohama, with views, even. Get off at Ishikawacho Station (the third stop, 3.8 km from Yokohama Station), where there is a small, intimate, taxi stand where polite taxi drivers always are waiting, and ride the last few blocks to the hotel. It is an infinitely more pleasant and infinitely less stressful path to the Hotel Monterey Yokohama than the route via the Minato Mirai Line.
As to the hotel itself, it is near perfection. The hotel's location, the former site of the United States Consulate General, is excellent, on the harbor and across the street from a pleasant park. The largest Chinatown in Asia (outside of China itself) is in the same neighborhood. The hotel's rooms are quite roomy in comparison to the rooms at most luxury Japanese hotels, and the rooms have a full set of amenities that most travelers may have seen some of, but probably not all of, on their other travels worldwide. Except for giving the wrong advice as to takyuubin, the staff is pleasant and helpful. The Negishi Line from Ishikawacho continues on to Ofuna, the gateway to the significant treasures of Kamakura and Enoshima. It is an excellent place to make a home base for a stay in Japan.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Orbitz, Priceline, Despegar.com, Agoda, Odigeo, TripOnline SA, Fastbooking, Recruit Holdings Co Ltd (Inbound), Rakuten and Tingo so you can book your Hotel Monterey Yokohama reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.