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“Contemporary and stylish hotel” 4 of 5 stars
Review of New Otani Inn Yokohama

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New Otani Inn Yokohama
3.5 of 5 Hotel   |   1-1-7 Sakuragicho, Naka-ku | TOC Minatomirai, Yokohama 231-8332, Kanagawa Prefecture (Noge)   |  
Hotel amenities
Ranked #11 of 108 Hotels / Ryokan in Yokohama
Certificate of Excellence 2014
Singapore, null, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Contemporary and stylish hotel”
4 of 5 stars Reviewed October 9, 2013

Was there for a business trip and chose the hotel due to its location and room size. Although it wasn't cheap by any means, it was probably a good deal by Yokohama standards.
It is located just above a shopping mall so that is a huge plus, and it is a stone's throw away from the Sakuragicho JR station and the Minatomirai subway station. Front counter is actually pretty small so you might have to be prepared to wait awhile if there is a crowd (generally 2 staffs manning the counter). The staffs do speak basic amount of English so that shouldn't be a problem.
Will stay there again in future with similar budget.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Shanghai
Top Contributor
145 reviews 145 reviews
49 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 16, 2013

I stayed 4 nights and all was well. Good service, great breakfast, nice room and good location for my business travel but also for some sightseeing on the weekend. All one need. I will surely come back when in the area. The breakfast was specially good!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

hotel is 2 train stops from yokohama station. taking a cab cost 1400yen. the hotel lobby is not on ground floor. the main entrance is at side at easily missed. hotel staff told us internet is inclusive but could not connect. cost 16500 yen a night and breakfast is inclusive. the spread is good and hotel guests are mainly japanese. there is a lawson downstairs and two levels of restaurants in the mall downstairs. a cinema is also located here.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Senior Contributor
47 reviews 47 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 1, 2013

It can be a little hard to find the entrance to the hotel initially if you come from the train station - but once you're in - you'll soon work out how great the location is.

It's only 2 minutes walk from Sakuragicho station - from where you can easily and quickly grab a train to go a couple of stops to central Yokohama (actually it's not too far a level walk there too if you are energetic - and for the guys there's a Super AutoBacs along the way to stop off at for an hour or so :))

Straight across the road (across the overbridge actually) you have an easy covered walk to the great shopping precincts of Landmark Tower, Queens Square and the Red Brick Warehouse district. There's plethora of shopping and food options at your door step between these local places and 2 stops up to central Yokohama (there's really no need to visit Tokyo for shopping if you don't have time on your trip - Yokohama has all the same options including Yodabashi and Super AutoBacs for the men.

The rooms were large for Japan/Yokohama - spotlessly clean and ours had a great view over the water and waterfront entertainment area. We only ate breakfast there - but the spread was varied and tasty - I'd come back here any time.

Only comment would be - a couple of English language TV station options would help and make this perfect for foreign visitors , but for couples this is only a minor thing (might be worse with kids).

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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Milpitas, California
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 17, 2013

I stayed at this hotel but for a short business trip to Japan. This hotel is very conveniently located near to train station and other connectivity through bus as well. Also, it is right opposite to Yokohama landmark tower which offers a great view from 69th floor in the night. Only bad part was that they dont have wifi in hotel and offer only high speed internet through LAN which forced to make my laptop a hotspot eveytime i want to use ipad or iphone. Breakfast is very nice and rich in variety. Overall i would recommend this hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Perth, Australia
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 23 cities Reviews in 23 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed February 3, 2013

Stayed at this hotel for a business trip. great value business hotel. Staff efficient and welcoming. Restaurant was adequate. Rooms although small were very clean with all amenities. Good block out blinds. bed was comfortable. Would stay again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
128 reviews 128 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 15, 2013

Brand new and well kept, comfortable rooms.

Great location: in front of the train/metro station and tour bus, in the same building of a department store and restaurants, and within walking distance (easier with a walkway) to a beaufitul mall with great stores, supermarket and better restaurants. Near Minato Mirai touristic area.

Front desk people need improvement: we tried to check in at 2:40PM and they offered an early checkin with a considerable additional rate. I said no, and then the lady said our room would be available at 3PM. Come on, a little bit of common sense doesn't kill.

We had lunch at the restaurant (2 people). My order arrived about 15 min later than my wife's, and it was wrong. She was almost finished, and I walked away without eating. English is bad generically, but I pointed at the menu, with the photo, and the waitress repeated it, no justification!

The restaurant closes at 9PM and there is no room service.

A front desk attendant booked me a cab to the airport and informed a wrong rate.

English improvement is necessary at the front desk and restaurant.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Otani Inn Yokohama

Address: 1-1-7 Sakuragicho, Naka-ku | TOC Minatomirai, Yokohama 231-8332, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Noge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 108 Hotels / Ryokan in Yokohama
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — New Otani Inn Yokohama 3.5*
Number of rooms: 240
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