The hotel is in a secluded area near Gora area, almost 25 mins by car from the Hakone train station. The front desk staff were friendly and efficient. We have a eight year old so we stayed in a Japanese tatami room which is very spacious and comfortable.
The hotel does not have an outdoor onsen, so don't go there if you expect one. It has an indoor onsen inside its spa which stays open till late.
The hotel staff is generally fluent in English, as expected in an international chain. However, I had a bad experience with my breakfast at the coffee shop on my last day. I was assigned to a table whose waiter does not speak English. When he realized this, he just left my table abruptly. No menu, no tea/coffee offered. After 5 minutes, I called him over for ordering, but he again left us without action. I had to find the Manager to complain that given I am non-Japanese (Hong Kong Chinese), they should assign me to an English speaking waiter. It is unacceptable to ignore the customers.....very rare in Japan! The Manager was very apologetic and served us himself from then on.
The lobby area around the fire place is relaxing. Free pre dinner drinks are offered in the evenings.
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- Also Known As:
- Hyatt Regency Hakone Hotel Hakone-Machi
- Hyatt Regency Hakone Machi