My wife and I got engaged here so I could be somewhat biased but I think it's a great place to stay. It's not a traditional ryokan but I like the modern rooms and the fact that you eat in a separate building. The issue I have with traditional ryokans is where to sleep in the afternoon before the futons come out (I generally feel like a sleep after an onsen) and standing around feeling awkward while the staff set-up the meal in your room. At Hakone Suishoen you don't have to worry about either of these issues.
The staff knew I was planning to propose and went out of their way to make it special. We had one of the maisonette rooms and paid a bit extra to have them pick us up by car from Tokyo. Very attentive service throughout, flowers for my wife and even gave us the label from the wine we had at dinner to take home.
The food is great. Very good quality teppanyaki and interesting breakfast. Unlimited drinks and espresso machine in the room were nice touches.
If you are looking for a very traditional ryokan I would try Gora Kadan but for me this is a nice mixture of the best elements of a ryokan with the conveniences of a hotel. Easy booking system and bi-lingual staff if you are traveling without someone who speaks Japanese.
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