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“First class but quiet.” 4 of 5 stars
Review of Hakone Hotel

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Hakone Hotel
4.0 of 5 Hotel   |   65 Hakone, Ashigarashimo-gun, Hakone-machi 250-0521, Kanagawa Prefecture (Ashinoko Onsen)   |  
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4.0 of 5 stars 115 Reviews
cheshire
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“First class but quiet.”
4 of 5 stars Reviewed September 4, 2012

Excellent sized room with large bathroom good size beds and a seating area. Good toiletries slippers and dressing gown. £15.00 for breakfast is not cheap but the food on offer was varied and good as was the evening meal where the wine is good value and served in a good sized restaurant overlooking the lake. Strange that the bar closes at 9.30 but there is 24 hr room service. We arrived in the evening and when I opened the curtains in the morning the view took my breath away. Recommend buying a free Hakone rail pass which entitles you to travel free anywhere in Hakone. The cost is about £35.00 (for a two day pass) but for this you can travel on the pirate ships on lake Ashi, the ropeways up to Owakudani, the cable car to Gora and the Tozan railway which is remarkable. Also includes free travel on the local buses but not all of them. The passes can be bought at the bus ticket depot next to the hotel. A stroll up the road takes you through the cedar groves past Hakone park (dont miss) and on to Motohakone which is a lot busier than Hakone-machi. The staff at the hotel are very obliging and the hotel provide a free bus service back to the station. Love to go back again.

Room Tip: All rooms face the lake, some have balconies.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
    25
    58
    19
    10
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 17, 2012

Whilst its 20 years old & getting a bit tired, the bonus is that unlike more modern hotels it has very large rooms, with great views across Lake Ashi & to Mt. Fuji. The staff are friendly, but only a few have any working English, so even getting advice can be difficult. They don't have wi-fi nor cable internet connections in the rooms, but have a public access wi-fi hot spot in the foyer. The main problem we had was dining, as the hotel's restaurant was very expensive (think more for dinner per person than the hotel room) & most of the small restaurants along the main street close early. The location is picturesque & the two main tourist boat services that operate on Lake Ashi stop right outside the hotel. Their free in-house spa facility has both an outdoor volcanic sulphurous hot water spa & an indoor pure lake hot water spa, which are a great way to relax at the end of a day of trekking. They don,t have a swimming pool. We recommend this hotel as a great base to explore he region at an affordable price.

Room Tip: Ask for the 4th floor with a room close to the edge of the lake.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Malaysia
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 12, 2012

The hotel is very classy, nice large rooms, with a fantastic view of Lake Ashi and a snow capped Mt Fuji. Hakone on the whole is worth the visit, but prices at the hotel are steep and the shops nearby close early. I would recommend to stay at the next town, Motohakone, which has more shops and more hotels and nicer parks to walk in.

Hakone Hotel has lovely natural sulfuric hot springs which are great, but do visit the ones in Tenzan Onsen located at another part of Hakone.

Room Tip: Room was a bit too warm for me as the air conditioning is centralized and cannot be controlled from...
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  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 24, 2012

We loved our 6 night stay in this beautifully located hotel. Breakfasts were a delight as we feasted on a delicious buffet whilst admiring Lake Ashi and the glimpses of Mt Fuji that are frequent in the morning.The staff were always welcoming and helpful. There are many lovely walks in the surrounding area, around the beautiful lake, to Shinto shrines and historical sites. Also, it is close to the sightseeing boats that enable access to other wonderful sights on the other side of the lake. We would love to return.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whitby, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2010

Only stayed one night here, but it was wonderful. This hotel is right on Lake Ashi and our room had one wall that was wall to wall, floor to ceiling, window. We spent a few hours just lying on our beds looking out over the lake and gazing at Mt Fuji in the distance. Very relaxing and pleasant. We also took a traditional Japanese hot spring bath, indoors and outdoors. The bath is a bit small but very nice and it was almost next to our room. We had "western" beds, but some rooms have tatami mats and futons in the traditional Japanese style. We had a nice buffet lunch and the staff were very helpful and friendly. I look forward to visiting this onsen again.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Batemans Bay
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 23, 2010

Located right on the edge of Lake Ashi this hotel is a fantastic location to see Mt Fuji & is only 50 metres to the wharf for the Pirate Ship cruise. The rooms are well used and need some refurbishment but the location more than makes up for the rooms. Unable to see Mt Fuji during the day due to the cloud, on dusk with our Welcome Drink we enjoyed fantastic fews of Mt Fuji as the clouds rose & then again in the early morning before the clouds decended. Room Service was quite reasonably priced, as there is not much else, this part of Hakone is definately a day time place.

  • Stayed September 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 30, 2010

The Hakone Hotel was convenient for us as a one night stopover whilst using the two day Odakyu Hakone pass and travelling fairly light. For that circuit the location is perfect, right on the edge of Lake Ashi, 200 metres from the pirate cruise ship berth at Hakone Machi.
The Hakone Hotel itself is a mixture. From the outside it looks like a penitentiary, but inside it has great views over the lake to Mt Fuji (on a cloudless day). The hotel seems to be trying (and failing) to be classical European rather than Japanese. It has a somewhat faded grandeur and a very expensive French restaurant (just eat out or buy some snacks from a deli). Our "moderate twin" room - AU$137 per night including taxes (through Expedia) was very large and comfortable by Japanese standards. It had two double beds and a picture window with views of the Lake. The Hotel also has a small communal spa bath fed by hot springs (very hot) which is good to experience if you don't mind getting nude with a few strangers (segregated male and female bathing times).
The Hakone Hotel would not be suitable for a long tern stay; fussy people or those requiring luxury. But as an overnighter for self sufficient travelers it is an interesting option. Our recommendation refers to Hakone pass users

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hakone Hotel

Address: 65 Hakone, Ashigarashimo-gun, Hakone-machi 250-0521, Kanagawa Prefecture
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Ashinoko Onsen
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
#13 Luxury Hotel in Hakone-machi
#16 Best Value Hotel in Hakone-machi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hakone Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hakone Hotel Machi

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