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“Awesome hotel, would return in a heartbeat” 5 of 5 stars
Review of Sheraton Grande Tokyo Bay Hotel

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Sheraton Grande Tokyo Bay Hotel
4.0 of 5 Hotel   |   1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan (Maihama Station)   |  
Hotel amenities
Ranked #9 of 22 Hotels / Ryokan in Urayasu
NYC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Awesome hotel, would return in a heartbeat”
5 of 5 stars Reviewed February 9, 2014

If you can't stay in an official Disneyland hotel, this would be my hotel of choice. Right across from the monorail! Nice, clean rooms and friendly, professional staff. Am planning a trip for next year, and am looking to stay at this hotel if there is availability. We did not eat at the restaurants, but they all looked very nice.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, February 15, 2014
Dear twasbrillig
Thank you for sharing your thoughts and experience on your recent stay with us.

It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make here at The Sheraton Grande Tokyo Bay

looking forward to welcoming you and your family back next year.

With best regards,

Giuseppe Fornillo Hotel Manager
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1,388 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vienna, Austria
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 27, 2014

Quite huge hotel, but everything was positive: Clean rooms with great beds, all amendities you expect from Sheraton, swimming-pool good, restaurants excellent (and with vouchers affordable), 5 minutes walk to Monorail. That might be the same for all big hotel-chains around Disney-Resort, but we were pleasantly surprised about the attentive Service: One of our Kids had a Food-allergy, they organised quickly a call to a doctor (at 23:00), Chose the right hospital (which we did not need) and brought a gift-basked later on for our kid to our room. Also very helpful, when we almost missed the shuttle, one person helped us to check out in one minute and helped us to get all our stuff and trolley to the bus. Conclusion: Great Service, which we did not expect in such a big hotel.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 31, 2014
We are truly grateful for your kind compliments and are glad to learn that our staff provided you with the attentive service. We continue to ensure that each and every one of our guests leave feeling that their experience was personalized and memorable. Thank you very much for your gracious review, and we are looking forward to welcoming you and your family back very soon.
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Guangzhou, China
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 21, 2014

Upgrade to sea view suite as Platinum Membership and enjoy their good service! Their have a lot of choice for their breakfast, no matter in Lounge or Lobby, you always could find your favorite. Sea view suite is facing to Tokyo Bay which has good view depends on weather. Reasonable price among the all the hotels in Tokyo Disneyland but quite good customer service make me happy during the holiday.

The only thing I have concern is that why they don't have disneyland shettle bus for the customers since Hilton and Marriott has? If they could do so, this hotel would be the best hotel in Tokyo Disneyland!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 28, 2014
Thank you very much for sharing your experience at the Sheraton Grande Tokyo Bay Hotel. We are glad to know that you were overall happy with our services and enjoyed the benefits of SPG Platinum Membership. We appreciate your feedback especially on the shuttle bus service, and continue to ensure that our guests receive a memorable experience. It is always our pleasure to welcome back our guests and we look forward to your next stay.
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Msia
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 21, 2014

We stayed here twice in December 2013 during our trip to Japan. Great location, great hotel and service. Convenience as Disney Resort Line is just across the hotel. There are also shuttle bus to the station and also the JR station over the weekend.
Most importantly, the room are huge by Japan standard hence the reason why we decided to stay here throughout our stay in Tokyo.
Buffet breakfast spread was fantastic with a huge variation of local and international food. There is also a counter for kids making it very family friendly.
Service standard throughout the hotel is highly commendable.
We left our luggages in the hotel when we arrived early in the morning when rooms are not ready. We return late evening to our luggages already delivered to our rooms. Great service!
Definitely my hotel of choice in Japan when travelling with family

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 28, 2014
We are very happy to learn that our service level, guestrooms, dining options and convenient location made your stay so enjoyable. We continue to ensure that our guests receive a memorable experience. Thank you very much for your recommendation, and it is always our pleasure to welcome you back for another great stay at the Sheraton Grande Tokyo Bay Hotel.
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Melbourne, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 18, 2014

We chose this hotel because the location is close to Disneyland, and the monorail station is just across the road of this hotel. There is also a shuttle bus going to the station, however the station is just 3 minutes walk from the hotel. Also the price compared to the other hotels around the area is very reasonable. Another main reason why we chose this hotel is they have a coin laundry room.

Hotel is very clean and well maintained, our standard room is spacious and always meticulously cleaned by the housekeeper. Amenities are always freshly replenished, and if I remember correctly they have Shiseido amenities. Bed is very comfy.

Staff is very friendly, with limited english. They were always willing to help. When we checked in, we requested for a park view and they happily accommodate it. We did have a bit of miscommunication when we asked about luggage delivery service (takuhaibin), they said they were unable to do it, however after a bit more enquiring we found out that they were talking about the Sheraton delivery service which was free, but we wanted takuhaibin, which we realised we need to pay for. There is a counter at the ground floor that organises the takuhaibin, and they do operate on a daily basis.

There is a small Disney shop downstairs, but we didn't check it out.

We didn't have breakfast at the hotel, you can buy stuff from convenience shop at Maihama station or Ikspiari. The one at Ikspiari is bigger with more options though.

Overall this hotel is an excellent hotel, great for families with small children as the location is clsoe to Disneyland/Disneysea. Will definitely stay here again next time.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 28, 2014
It certainly is wonderful to hear that your recent stay at the Sheraton Grande Tokyo Bay Hotel was so enjoyable and you were take advantage of our location. We continue to enhance a quality of our services to make our guests stays more memorable. Thank you very much for your gracious review, and we are looking forward to serving you soon.
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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2014 via mobile

We went as a family for holiday in Japan and we chose this Hotel because it's close to Disneyland. Check in so easy just underneath Maihama Station then we went straight to Disney. We arrived in our room at midnight our luggages were in the room plus extra bed. The room is huge with the bay & pool view, the staff were so helpful I really recommend this Hotel to everyone you'll love it as we do, and Disney is just around the corner.

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 15, 2014
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent trip to Tokyo Disney Resort. We are glad to hear that your stay was so enjoyable and that you were able to take advantage of our convenient location. It is certainly our pleasure to have been able to your stay memorable. Please come and stay with us again very soon and thank you for your recommendation.
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Jakarta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2013

We stay for 3 nights here during our trip to japan, where we went to Disneyland as well as Disney sea. The hotel is a bit old, but have a very nice rooms, amenities and facilities. The staffs are very friendly, and location just across the bayside station of Disneyland monorail. It's very convenient and really good value for money. Highly recommended.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 3, 2014
Thank you very much for your wonderful comments regarding your recent stay at the Sheraton Grande Tokyo Bay Hotel. We are so happy to learn that your recent visit to Tokyo Disney Resort was enjoyable and that you were able to take advantage of our convenient location. We appreciate your recommendation and hope to welcome you back very soon.
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Additional Information about Sheraton Grande Tokyo Bay Hotel

Address: 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
Location: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Urayasu
#7 Romantic Hotel in Urayasu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grande Tokyo Bay Hotel 4*
Number of rooms: 802
Official Description (provided by the hotel):
The Sheraton Grande Tokyo Bay Hotel brings the essence of an urban resort hotel to a new level of sophistication. Only 30 minutes from central Tokyo, it is seemingly a world apart with a scenic waterfront exposure, expansive gardens and soothing waterfalls. The brilliantly designed interior captures the serene essence of the East and the Western ideal of space, comfort and convenience. Adjacent to the Tokyo Disneyland & Tokyo Disney Sea theme parks, and convenient to Japan’s largest convention center as well as both Haneda and Narita airports, the Sheraton Grande Tokyo Bay is an ideal location to combine business and pleasure. ... more   less 
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Also Known As:
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu

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