Conclusion: really "average" stay, but considering it's next to disneyland and they have good service, i give it "very good".
This stay: 4 nights. Was upgraded to the one bedroom suite on the 12th floor, but it was smoking room, so i asked to switch. Chris S. (who was helping me) promptly switched me to 11th floor corner room, same space a bit shabbier, but still ok. Two double beds, two single beds. Bedding was ok, but pillow was too high, and the mattress springs are too old and too soft so i didn't sleep very well. it's a suite of of a sort but with so many beds, it's more of a motel feel. this cannot be level 6 SPG?! but then, it's a 30year property (albeit renovation done 5 years ago) and it's next to Tokyo disneyland! so it's a relative value thing. 12th Summit for breakfast, not super exciting in terms of appearance but it was tasty and efficient. The whole of Tokyo Disneyland is old and not efficient with the door to door experience (taking the 2 min bus from hotel to monorail bayside station and then couple minutes on monorail to Disneysea or Disneyland) but it is what it is. the silver lining is that the renovation makes the facilities (lobby, restaurants, Oasis (pool, sauna, play room) decent enough and slightly attractive. the rooms are terrible (given the price). But then it's Tokyo disneyland... (yes i am wavering on this property)
Pros: cannot get closer to Tokyo Disneyland than this, unless you stay at Disneyland hotel (there are two). built for families with kids. service is excellent, very efficient run
Considerations: (i) old and a run down (ii) old school design (the rooms) - every else is passable with the renovation they have done (iii) pricey and honestly not really the best value - but then it's Tokyo Disneyland!
feel free to send me a messege if you want more feedback on this property
About me: East asian male, based in Hong Kong, travels for business and pleasure 100-150 nights a year (most Asia), SPG platinum 75
avoid smoking floors. it really smells like smoke.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We would like to express our gratitude and appreciation for your loyal patronage to Starwood Hotels, and thank you very much for staying with us recently and for your review on various aspects of our services and facilities. We really regret to learn that we were unable to exceed your expectations. First of all, we apologize that the room we offered you first was a smoking room which did not meet your requirement. As for room facilities, we will consider refurbishment of guestrooms in future based on guests’ opinions. We continue to enhance our services to make our guests’ stay more enjoyable and comfortable. Again, thank you very much for taking the time to bring these matters to our attention which leads to our guests’ stay becoming more enjoyable and comfortable. We certainly hope we will have the opportunity to serve you again on your next visit to Tokyo Disney Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.