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“Disneyland Adventure.” 5 of 5 stars
Review of Sheraton Grande Tokyo Bay Hotel

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Sheraton Grande Tokyo Bay Hotel
4.0 of 5 Hotel   |   1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan (Maihama Station)   |  
Hotel amenities
Ranked #9 of 21 hotels in Urayasu
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Disneyland Adventure.”
5 of 5 stars Reviewed January 6, 2013

We found this hotel to be fantastic. We started our 3 week trip to Japan staying here for 3 nights. Room was spacious, restaurants were great, grounds were good and staff were very helpful. A great location to stay and visit Disneyland. Easy access to monorail and train stations. Wifi in room was good also, although we had to pay for it. Was free in the lobby. Great hotel for families particularly with younger children.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, General Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 11, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent trip to Tokyo Disney Resort and for your valuable feedback on our services. We are delighted to know how much you enjoyed your stay with us. We do hope we can welcome you and your family back in the near future.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Indonesia
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 5, 2013

Hotel was still good conditions compared with 2 years ago. Rooms and corridor aging. Beds were sufficient for the family. The thing that disappoint was that shittle no longer provided from disneyland to hotel. I stayed here again bcos of the convenience of the shuttle. Other than that great

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, General Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 11, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent trip to Tokyo Disney Resort and for your valuable feedback on our services especially free shuttle bus service. Your comments certainly assist us to provide better services to our guests. We do hope we welcome you back in the near future.
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Masterton, New Zealand
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

Our stay here was fantastic!! The service was exceptional after arriving early at 8am we checked in and asked if it was possible to have our bags looked after until our room was ready at 3pm, to which we were told your room is ready now (over Christmas I was impressed by this). The room itself was very much up to the Sheraton standard, with an amazing view over the Disneyland and Disney sea parks. The beds were so comfortable I struggled to get up the following morning.
After a long morning in the park I suffered a terrible headache and decided to go back to the hotel in search of painkillers and a rest. I couldn’t find a drug store so i stopped to ask the staff who very kindly ran off and came back with a sheet of Paracetamol for me, after a few hours rest the phone rang, the staff were checking to make sure I was feeling better (totally above and beyond).
The breakfast which was included in the room was amazing, we had the choice of 3 restaurants and settled on the one offering both a Western and Japanese buffet. They made eggs in front of you any way you desired.
This was a fantastic hotel, and i would recommend it for families and couples alike!!

Room Tip: Pay the bit extra for a park view room, it really is worth the cost to sit on the deck at night watc...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, General Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 11, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent trip to Tokyo Disney Resort and for your valuable feedback on our services. We are delighted to know that your enjoyed your stay with us and really appreciate your comment on our staff’s service. We do hope we can welcome you back in the near future.
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Singapore
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 1, 2013

I stayed for 3 nights with 2 kids....10 and 5 year-old. We were upgraded to deluxe seaview room. Fantastic view especially sunrise early morning. The location is near to train station and free shuttle bus add more value to our stays. Room generally is big and comfortable...with 2 double extra large beds.

This hotel also offers half-price for their buffer dinner after 9pm. Well, most of us were so tired after long day at disneysea and land. Such offer definately desirable and we just love it very much.

Drawback,....no wifi in room. However, can go to lobby to access internet near lobby.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, General Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 7, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent stay and for your valuable feedback to our hotel’s service. We hope you enjoyed your stay with us.
We are offering Wi-Fi access to the internet in all guestrooms. We are sorry that we did not provide you enough information in advance.
We are looking forward to welcoming you and your family again on your future visits.
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Sydney, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 30, 2012

I stayed in this hotel with my 2 kids 21 & 25 in Deecember, 2012. This is an amazing hotel and well worth the price to stay near Disneyland. The staff all spoke and unserstood english and whilst there was no wifi in the rooms there was a computer area in the lobby.

The room was great with views over Toyko Bay and really comfortable with a mini bar. I was uprised that the ticket counter wouldn't take credit cards. The only drawback was I would have thought that the disney monorail would have been free to resort partner hotels but it wasn't so it virtually meant that everytime you wanted to leave the hotel it was a 250 yen charge about $3 AUD one way. This became a little annoying after a few days.

Other than that I would throughly recommend this hotel to anyone who wants to visit tokyo Disneyland.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, General Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 7, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your trip to Tokyo Disney Resort. And thank you for your valuable feedback to our hotel’s service. We hope you enjoyed your stay with us.
We are looking forward to welcoming you and your family again on your future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 27, 2012

We stay here the week before xmas in a room which had 2 doubles and 2 singles. We were surprised at how much room we had, given that japanese rooms are supposed to be small. We had a corner room with a view of the nightly fireworks. The double beds were lovely but the singles were very hard, like boards, that the kids slept on those and didn't complain too much. Dealing with the staff was always quick and easier and nothing was too much trouble. We ate from Toastina most nights as the hotel restaurants were too expensive for us. After about 6.30pm Toastina put out lots of little pots of dinner treats, mix and match for between 250-500 yen, very cheap and good, they heat them up for you if you wish to eat in your room. Computers and wifi is free in the business centre. We used the indoor pool once and there was no charge. The lobby of the hotel is lovely and when we were there it was decorated with xmas trees and light, it really looked lovely. There is a free shuttle bus to Bayside Monorail Station, but truly it is at the end of the driveway. Really loved our stay here.

Room Tip: I booked throught Hotelscombined and got our large room for around $200 AUD per night.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, General Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 7, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent stay and we very much appreciate your valuable feedback on our services and facilities. We are delighted to know that you enjoyed your stay with us. We sincerely hope we can welcome you and your family back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 26, 2012

Japanese hotels are known to have small rooms but the room i got at Sheraton Grande was spacious and definitely good enough for our family of 4- including 2 kids. In fact there were 2 double and 2 single beds!! Good enough for another one to two people.
Food at Disneyland resort itself is expensive but if u walk over to the oasis section of the hotel there is a hotel shop selling sandwiches and drinks and some other snacks. Not bad for a quick bf. oh the bread at the hotel bakery at the lobby is very reasonable too!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
シェラトン・グランデ・トーキョーベイ, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review, January 7, 2013
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your recent stay and we very much appreciate your valuable feedback on our services. We are delighted to know that you enjoyed your stay with us. We sincerely hope we can welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Grande Tokyo Bay Hotel

Address: 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
Location: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Urayasu
#7 Family Hotel in Urayasu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grande Tokyo Bay Hotel 4*
Official Description (provided by the hotel):
The Sheraton Grande Tokyo Bay Hotel brings the essence of an urban resort hotel to a new level of sophistication. Only 30 minutes from central Tokyo, it is seemingly a world apart with a scenic waterfront exposure, expansive gardens and soothing waterfalls. The brilliantly designed interior captures the serene essence of the East and the Western ideal of space, comfort and convenience. Adjacent to the Tokyo Disneyland & Tokyo Disney Sea theme parks, and convenient to Japan’s largest convention center as well as both Haneda and Narita airports, the Sheraton Grande Tokyo Bay is an ideal location to combine business and pleasure. ... more   less 
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Also Known As:
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu

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