My wife and I stayed for 3 nights in September. This is a very large hotel, very well located (only about 5 minutes walk although there are shuttle buses available) to the Gateway monorail station. The Gateway Station is on the one way monorail loop and is about 3 minutes from the Tokyo Disney Sea station and 8/9 minutes from the Welcome Centre station in Ikspiari which in turn is about 5 minutes walk to Maihama Station where you can catch trains into the centre of Tokyo. Going to the Hilton from the Welcome Centre monorail station you stop at the Tokyo Disneyland monorail Station before arriving at the Gateway Station. Monorail trip is about 7/8 minutes covering these two stops. There are a total of 4 stations on the monorail loop.
Not sure whether it was as a result of our Hilton HHonors membership or for some other reason but we were upgraded to "CELEBRO" status which resulted in us having a very large and a very clean comfortable room on the top floor with a great view of Tokyo Bay. Room also included free internet (very expensive otherwise), free soft drinks from the minibar and fast tracking for seating at breakfast (very useful as on each day the queue for breakfast was 20 to 30 metres long - although it appeared to clear in a reasonable time period). Thank you Hilton. There was a safe in the room.
Breakfast included a very expansive buffet of western and Japanese style hot and cold food which we found to be very plentiful and of reasonable quality.
Hotel staff on the whole were very efficient and helpful. The only difficulty we encountered was with regard to not being able to check-in before 3-00pm which appeared to be a very hard and fast rule. Unfortunately we had taken an overnight flight that arrived at Narita airport at 7-00am and then caught trains to Maihama station (via Tokyo station) arriving at about 10-30am. It was approximately 30 degrees centigrade outside and it would have been good to be able to check-in and freshen up. As it was we checked our bags in at the Disney Welcome Centre (just outside Maihama Station) after taking out a change of clothes and the hotel arranged for our bags to be delivered to the Hilton. This was a very useful service, notwithstanding the fairly long queue to check the bags in, but it did mean that we had to carry our valuables and passports with us whilst we visited the Disney parks on that first day. As you can leave the parks and re-enter them on the same day we went to the Hotel at about 3-30pm and were then allocated our room - our bags had already been delivered to the room. After freshening up we went back to the park.
The only other issue that we had with the hotel was with regard to its foreign currency exchange rates. Whilst these are normally very unfavourable to guests at the best of times this Hilton takes the award for the worst rip-off. I was seeking to exchange Australian dollars to Japanese yen. At the time one Australian dollar was worth approximately USD1-08. In any other place this would mean that if I was exchanging Australian dollars for yen I should have received more yen for every Australian dollar than if I was using the same amount of US dollars to buy yen. Not at this hotel. The Australian dollar/yen rate was MORE unfavourable than the US dollar/yen rate. When I pointed this out to the staff in the cashier's department - even showing them the rates in the paper - they acknowledged that it looked incorrect but they didn't change it. This is not really good enough for a worldwide hotel group such as Hilton.
As stated previously, the hotel is very conveniently located to both parks and the Maihama station such that we went back to the hotel to freshen up during various stages of the day and went into the centre of Tokyo on two occasions.
Some information for people travelling by train from the airport. Upon arrival we caught the train as the limousine buses that travel from the Hotel to Narita airport are infrequent and didn't fit in with when our plane arrived. The train from Narita airport to Tokyo station was very clean fast and efficient. Whilst there were a couple of stops it only took 1 hour 20 minutes to get to Tokyo station. Once in Tokyo station we had to walk to transfer to the Keiyo Line - Maihama station is on the Keiyo line. Tokyo station is huge and the walk from one platform to the other took about 12 to 15 minutes (distance covered about a kilometre) and involved carting our bags up and down escalators/lifts and dodging a multitude of people. Once on the Keiyo line platform there was a choice of the fast train (3 stops to Maihama) or the slow one (6 stops). Signs to the Keiyo line are plentiful and easy to see and follow within Tokyo station.
Once at Maihama station it was an easy 5 minute walk to the Disney Welcome Centre.
As the limousine bus timetable fitted in with our flight requirements out of Japan we booked it at the hotel. The bus stopped right outside the hotel to pick us up and delivered us to the airport terminal about 1 hour 10 minutes later (even after allowing for several more pick-ups at other hotels in the area). We had a reasonably fast trip, probably because it was early, approx 7-00am, on a Saturday morning. Cost was JPY2,400 each.
Evening meals at Hilton tended to be expensive with limited choice. We ate several times at the restaurants at Ikspiari which were of varying quality.
Would we stay again if in this vicinity again? Yes.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warm greetings from Hilton Tokyo Bay, and thank you very much for taking the time comment on our services during your stay with us.
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