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“A pleasant stay.” 4 of 5 stars
Review of Palm & Fountain Terrace Hotel

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Palm & Fountain Terrace Hotel
3.5 of 5 Hotel   |   7-1-1 Akemi, Urayasu, Chiba Prefecture 279-8502 , Japan   |  
Hotel amenities
Ranked #14 of 22 Hotels / Ryokan in Urayasu
Singapore
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
“A pleasant stay.”
4 of 5 stars Reviewed June 9, 2012

We just returned from our trip. We stayed at the Palm (Pink Building) for 8 nights. We had the Enjoy 5 room which is 2 single beds, 1 bunk bed and 1 sofa bed. I choose that room even though we are a family of 4 cos I know my 5yo would love the bunk bed, and I was right :)
The room is a little small/ cramp. There is no wardrobe. You hang your stuff on a wall facade with some clothe rack at the back and 2 small drawers. Not enough room to hold all our stuff so we had to leave our suitcase open which takes up space as well. The room is very clean.
The hotel is a Disney Partner Hotel which means it runs a free shuttle to both DisneySea and Disneyland, has a Disney Store and a 24 hours mini-mart in the hotel and you can buy your Disney Park tickets from the Front Desk. All these make things really convenient. We do not need to waste time queueing to buy the tickets outside the Parks and it saved us the trouble to lug some of the souvenirs back to the hotel. However, do note that the Disney Store do not carry ALL the merchandise as in the Stores in the Park, but it was good enough for us.
Mr Yoo from Guest Services is especially helpful and friendly. He spoke very good English and took the extra trouble to contact the Shinjuku Fire Museum when we seek directions from him.
Around 500m away (4 blocks away) from the hotel is a mall which has a large supermarket on the ground floor and several restaurants on the 3rd floor. Across the mall is a big Toys R'us. On the way to the Mall and Toy R'us you will walk pass several restaurants as well. So there are plenty of dining options. The hotel is in a very safe and quiet neighborhood thus we feel very safe walking to the mall for dinners and some groceries in the evening.
It can be challenging trying to book a room here. The English site limits a max of 7 nights only thus we had to call the hotel to book our 8 nights. We are non-Japanese speakers so we had to speak slowly to the Reservation Desk. So a usual 10 min call took 30 min instead. Then we were given a confirmation number only. No email confirmation whatsoever. We were initially a little worried if they did manage to get our bookings right. But all went well :)
I will not hesitate recommending this hotel.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
Melbourne, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 19, 2012

We were travelling with a large family group, 3 adults and 3 children, (from Australi) so we were so happy to find a Disney good neighbour hotel which would accomodate all of us in one room for a very affordable price. The hotel itself was well maintained. The exterior & interior finishes were all new & made a good first impression. The room itself was considerably large for Japanese standards. While the furnishings were quite dated & very basic, the room was clean & served our purpose. We were only there to sleep in it. There was a separate toilet with ALL the mod cons. Never seen so many buttons/functions attached to a toilet! The kids loved the heated toilet seat! The bathroom had a japanese style tub & separate wet area/shower. All spotlessly clean. Their was also an attached vanity area so that if the bath or shower was being used, you could still use the vanity area (basin/mirror). This was very useful with so many of us needing to do teeth etc. The room itself had tea facilities & we brought our own coffee. Tv - we didnt really watch as there were no english channels except for news. We were hardly in the room anyway. There wwere complimentary robes & slippers for everyone. The room configuration was 2 double beds & 2 single beds. Transport to and from the Disney resort was via a free hotel shuttle which travelled every 10mins or so. We really never waited moe than a few minutes for it & always got a seat in both directions. It also took us to the train station (across from the Disney resort) & the Japan version of Downtown Disney. (Plenty of dining, Planet Hollywood, Rainforest Cafe, italian, japanese eating places & shopping opportunities) Very convenient. Even if travelling into Tokyo or beyond, the free shiuttle meant we travelled to the Disney resort & then walked across the bridge to get to the main train station which serviced all parts of the country. The hotel also had a small gift shop, grocery store for milk, drinks etc & also a restaurant which served breakfast daily. The breakfast was buffet style, both japanese & western foods & operated via a vending machine. You simply paid via the machine which gave you a coupon to enter the dining area. From what I remember, it was very minimal, approx $6 per adult. Buffet consisted of a variety of japanese foods + sausages, eggs, bacon, soups, breads, pastries, tea, coffee, juices etc. It was great value for money. The staff were incredibly helpful & really went above & beyond. One night we needed transport to the local shopping centre but as it was late & not much shopping time left, one of the staff drove us in his own car to get us there quickly. The area is so safe & even at night we were able to walk to the local shopping centre. No hesitation recommending this hotel. We would definitely stay there again.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 2, 2011

This hotel was great. The room by Japanese standards, was large. The staff (of which there were plenty) were keen to please and very helpful. My daughter lost her favourite toy (it got wrapped up in the dirty linen by mistake) and the front desk and housekeeping actually found this tiny little toy and returned it to our room the next day! Having worked in hotels, I know this would have been a big job for them to find.

It has a Disney shop in the lobby which is just as well stocked as the ones in Disneyland and not busy. The convenience store is handy for getting dinner on the way back from watching the nighttime parade at Disneyland.

The breakfast is average and no variety - churros for breakfast is not my choice! - but there is nowhere else close to go so you are basically stuck with it.
The shuttle bus to Disneyland/Sea is great and is on time and only takes 15 minutes.

There are some great restuarants within walking distance for dinnner if you want to venture out at night. Also, if you have disney vouchers, the front desk will take them and issue you with the actual entry tickets. Our travel agent told us we had to do this at disney on the first day and we saved heaps of time and effort by doing it at the hotel.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm & Fountain Terrace Hotel

Address: 7-1-1 Akemi, Urayasu, Chiba Prefecture 279-8502 , Japan
Location: Japan > Kanto > Chiba Prefecture > Urayasu
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#14 Family Hotel in Urayasu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palm & Fountain Terrace Hotel 3.5*
Number of rooms: 702
Reservation Options:
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Also Known As:
Palm & Fountain Terrace Hotel Japan/Urayasu

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