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“Door step to JR and Keisei stations. In the heart of Narita.” 4 of 5 stars
Review of Mercure Hotel Narita

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Mercure Hotel Narita
3.0 of 5 Hotel   |   818-1 Hanazaki-Cho, Narita, Chiba Prefecture 286-0033, Japan   |  
Hotel amenities
Ranked #17 of 29 Hotels / Ryokan in Narita
Chicago, Illinois
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Door step to JR and Keisei stations. In the heart of Narita.”
4 of 5 stars Reviewed October 8, 2013

This hotel is the undisputed champion in Narita, as far as location is concerned. The rooms are small compared to Western standards and just a little bigger than Japanese standards. The rooms have a small fridge, central control console, and even a bidet in their modular bathroom. There are several pubs and eateries within less than a 5 minute walking distance. There's also a convenient store and a 24hr McDonald's nearby if you're desperate. There's also a bus that'll take you to the Aeon shopping mall for ¥200. All in all, pretty good budget hotel in the heart of the city.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Gold coast australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 5, 2013

Free shuttle from bus no 32 terminal 2 Narita airport. Quick and hassle free checkin. We changed our room from annex to main building after reading annex was a bit of a walk. They changed without a problem, but we went to see where annex is and it was not far. Just up to 3rd floor and across a 50 meter passage. Room big and tidy. Good quality shampoo and conditioner. Good shower pressure. Aircon controls on radio. We were very close to the lift but no noise. Very short walk to station. We bought day tcket return to Tokyo, Yen 2,200 each. Use platform 1, because platform 2 is express. It gets you to Tokyo 30 minutes faster but once on train you have to pay yen1000 extra. The slower train is 1h20min.

Room Tip: Ask for non smoking main building
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 1, 2013

Transiting one night before our final destination. Did some search and found Mercure is so conveniently located between 2 train stations and in Narita town. Hence we booked with Mercure. We took the hotel bus at number 32 after leaving the arriving hall of terminal 2 Narita airport. A breeze 20 mnute of ride took us to the hotel. The checkin was fast. Our room is in the Annexe building and abit of a walk from Main building. however it was clean and quiet. We had a twin bedroom and the room was surprisingly big compare to Japanese standard.
We love this hotel because of the easy access to the Temple and restaurant around it. We couldn't make it to Tokyo and this completes our short Japanese culture within one night. Do get the bus schedule to the international airport from front desk if you don't want to miss your flight.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roodt/Syre
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 30, 2013

We were for one night at the Mercure Hotel in Narita, as we had an early flight the next day to Rome. The hotel is next to the main train station and the Kensei station in Narita. So a great location when you arrive by train.
We had a free upgrade as platinum Accorclub members. And wow if this was an upgrade, then I don't want to see the normal rooms. The room was clean, but quite old. And there was a funny smell everywhere in the hotel, and it was even worse in the elevator. They even had to put some of these room perfumes things in the elevator, but this wasn't helping at all. After two elevator trips we arrived then in our room in the annexe building. The room was clean, but also quite small for an upgraded room, and the room was really noisy, the aircon and fridge made loud noises during the night, and the aircon was switched off. The room was ok, for one night it was really fine, and I think most people also come for only one night as this is an airport hotel. They do offer a shuttle, but well if you have to be at the airport before 7 o'clock, you have to take the Kensei line or taxi, because the first shuttle only leaves the hotel around 7 a.m, and well even if you have time to use the shuttle, the NEX or Kensei line is faster, as the bus takes 30 minutes to get to the airport, and the train only 10 minutes.
I was in a few Mercure Hotels this year, and to be honest this was ther worst one for this year. The price was ok, but Accor should maybe renovate this place. I think next time I would stay at an other in Narita. But if you're on a budget, it is really ok to stay in the hotel.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lightwater Uk
Top Contributor
192 reviews 192 reviews
58 hotel reviews
Reviews in 107 cities Reviews in 107 cities
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed September 27, 2013

Staying for business reasons this was my first return visit this year. The hotel's location is its greatest asset, it is just across from the mainline stations, with easy access to the centre of Tokyo.
Free airport buses are available. Unlike most other hotels close to Narita Airport, this hotel does offer the benefit of being able to be within walking distance of the beautiful Narita Temple and gardens area. Closer to the hotel are numerous shops and restaurants, the town has a friendly small town feel. As for the hotel itself, average is probably the best description, it's rooms are dated, and have seen better days, there does appear to be an odd musty smell on the 8th floor corridor and in the room. The bed is very comfortable, the bathroom quirky with its step up and in. The toilet/bidet being very local and intriguing to figure out how it works. Free wifi make up for the lack of English speaking tv, I found only BBC World. There are bars and restaurants, but appeared rather sole less compared to the better options outside the hotel.

Room Tip: There is currently extensive building work opposite the front of the hotel adjacent to Narita Statio...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2013

I've been staying three times this year, on different seasons in this cozy hotel. Traveling alone, I booked only single room. Clean and practical, now they even give me the additional pillow I always need, without me asking them. In the bathroom, high class shampoos, conditioner and face foams are provided. The toilet flush is automatic and "Japanese style". Try it out, it's funny. Even the sleeping dress you can leave home, it's provided , folded on your bed! The only thing I was missing, was a safety locker in the room, but since Japanese room maids are very honest, I just kept my valuables in the luggage. There is a locker machine in the lobby, I didn't figure out how to use it... Another thing I miss, is more English TV channels, but I have free wifi in room to compensate this. The free shuttle bus to the airport is provided, except that day it was snowing all night, when I had to take the nearby train to get there... All in all, this hotel is worth the money. The swimming pool is at extra charge. I'll be happy to stay there again on my next visit to Naritasan Park and it's Turtles. Really worth the visit!

Room Tip: Ask to stay in the main building, high floors, facing north, as the annex is far to walk and there...
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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United Kingdom
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed September 21, 2013

We arrived at this hotel for one night to be close to the airport for an early flight. We arrived from Tokyo and took the train to the airport in order to use the hotel transport from the airport to the hotel. We quickly found that the service is infrequent and, as we had just missed a bus, had to wait almost an hour and a half for the next one. The hotel is in the centre of Narita and looks ok from the outside and the foyer. When we went up our room it was a different story We exited the lift on the 7th floor to be greeted by a peculiar and rather unpleasant smell whcih remained the whole time we were there. The room was small, the carpet grubby, I didn't even want to walk barefoot on it. The furnishings were dated and the whole place just had a grubby, unclean feel about it. If we had been staying for more than one night, we would have found somewhere else. No food or drink allowed in the room! However, there was a fridge so why have a fridge if no food or drink was allowed!
We decided to eat in one of the restaurants in the hotel as we didn't want to be searching for a restaurant in the town. We had a drink in the bar, all other patrons were smoking. Then we went to what was described as the European style restaurant. It was empty and we could see no evidence of food. We were told by the staff that there was a buffet but we didn't see anything so left again. It was as if the staff didn't want anybody to eat there. We went upstairs to the Chinese restaurant, again empty, but at least we were able to order some food. It was ok, but not the meal we had wanted for our last night in Japan. Only on leaving there did we see that there appeared to be a pleasant Japanese style restaurant just across from the Chinese one. Too late!
I found the bedroom very stuffy and warm during the night despite having the air conditioning turned up. Our last morning, we had to take the bus to the airport at 7am as there wasn't another one til 8.30am. We were up at 5.30 to have a shower and have breakfast. No hot water for the shower, we had cold showers and went down to what actually turned out to be quite a good breakfast, if only we had had time to eat it properly. Breakfast begins at 6.15 and we had to have checked out and be outside with our luggage before 7am to get on the bus. Not a lot of time to eat. When we checked out, we weren't asked if everything had been satisfactory, the first time we weren't asked that question on our entire trip to Japan. I wouldn't stay here again. The whole place needs to be redecorated and cleaned with some new furnishings. I was surprised as I have come to associate Mercure with being a step up from Ibis but this couldn't even compare with an Ibis. Very disappointing.

Room Tip: Don't go here
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Mercure Hotel Narita

Address: 818-1 Hanazaki-Cho, Narita, Chiba Prefecture 286-0033, Japan
Location: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 29 Hotels / Ryokan in Narita
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hotel Narita 3*
Number of rooms: 247
Official Description (provided by the hotel):
Mercure Hotel Narita is located at Tokyos Narita Airport, a few minutes walk from Kesei rail station. The hotel features 248 rooms, a restaurant, bar, indoor heated swimming pool, gymnasium, squash court and complimentary airport shuttle service. Narita San-Shinshoji Temple, one of the largest temples in Japan, is also nearby. ... more   less 
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Also Known As:
Accor Hotel Narita
Mercure Narita

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