We stayed overnight one night. Staff was friendly, professional and helpful. The rooms were comfortable, the beds were firm, the place was clean and the decor was nice.
Shuttle bus to airport works great if you need to go when it's running. It doesn't run late into the evening.
We don't speak much Japanese (classic ugly Americans, sorry about that), but we did fine at the hotel and walking in the area to a really lively restaurant/pub (not sure if it was an Izakaya or not).
We paid 10,000 yen per room per night for two people in each room.
The internet was fast, the bathrooms clean, the appliances worked well. I needed an iron and ironing board, the front desk sent one right up (5 mins).
Soundproofing is excellent. There was a van with religious zealouts driving around downtown Narita with big horn speakers blaring from the roof. When the windows were closed and drapes drawn, we didn't notice it. And it was really really loud when we opened the windows.
We only staid in one other hotel in Japan and that was in Shinjuku. It was nice, but the room was cramped. The Richmond Narita's rooms were not cramped at all by comparison.
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