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“Probably the best hotel in Makuhari” 4 of 5 stars
Review of New Otani Makuhari Hotel

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New Otani Makuhari Hotel
4.0 of 5 Hotel   |   2-120-3 Hibino Mihama-ku, Chiba, Chiba Prefecture 261-0021, Japan (Kaihin Makuhari Station)   |  
Hotel amenities
Ranked #7 of 42 hotels in Chiba
Dubai
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Probably the best hotel in Makuhari”
4 of 5 stars Reviewed May 29, 2013

I’ve stayed for 1 week in March and 2 weeks in April 2013 at the New Otani Makuhari. I was there on business close by, which I combined with DH and baby visiting me for the 2nd week only.

The accessibility from the airport is superb. About 35 minutes by taxi (yen13500-14000) or 40 minutes by bus that leaves you right outside the hotel door-recommended! (yen1100). You can very easily get a bus ticket when you exit from the arrivals at the airport and say that you are going to the New Otani Makuhari. They give you the ticket, you pay, and they show you the platform –easy!

The superior rooms have amazing views of Tokyo bay and if you are lucky and you get a clear day you can see Mt Fuji too. They are quite spacious with comfortable beds. The bathrooms have a shower room with nice bathtubs that fill in about 2 minutes. The rooms are clean; however do ask for a non-smoking room as they are always cleaner. The layout, furnishing etc. is equivalent to number of 5 star hotels I’ve stayed in other cities in the world.
The hotel is about 1 hour far from Tokyo centre (by metro) so it was hard to go after work. To be more specific the distance is: about 5 minutes’ walk to the station, buy a ticket and wait for the train (10minutes), travel (about 35 minutes) and come out of the Tokyo station (10 minutes). By taxi it takes about 35 minutes to reach Tokyo (and approximately 15000 yen).
It is a Disney friendly hotel and that means that there are 3 shuttle buses in the morning (for free) to Disneyland and Disney Sea and 3 shuttle buses to go back in the evening (takes about 20 minutes). You have to pre-book your seats. Don’t worry if you miss them you can always take the metro.

You can get good meals in many restaurants in the area, our favourite international was Outback about 10 minute walk from the hotel and our favourite Japanese was on the 3rd floor at the building next to the “British pub” – directions to this restaurant: pass the train station, after the “7eleven” shop turn left, you will see the “British pub” on your left. Two doors left from outside the pub go inside, there is an elevator, take it and go to the third floor and the restaurant is the first on your right hand side. This Japanese is really excellent and it is worth to follow the instructions to get there –unfortunately I don’t know the name (maybe funagata?). There is the option to take your shoes off too.

Back to the hotel review, the first time in March it was ok; I had no major complaint apart from the fact that for a hotel attracting mainly exhibitors and business people, I don’t understand how they can get away without wi-fi in the rooms. It was really annoying having to plug the laptop in order to have internet. Be prepared that if you need to contact them for room service or any other reason, you need to repeat it several times until -the otherwise very polite- personnel understand. Laundry service is terrible, they had no dry cleaning and at the normal laundry service they burned and damaged 3 of my clothing items.

The second time I arrived for business again, but this time I had my baby with me. Tired after the long flight we went to eat at the Italian restaurant downstairs (that happens to be the breakfast area also). They made sure that we are as uncomfortable as possible with the fact that we had a child with us and they said to us :”Baby here… shhhh!” that is before we even sat down- luckily my baby is quiet so it was not that bad. I also have to admit that the food is quite good, but bottom line it is not a child friendly restaurant. Apart from this event, the same restaurant (Mare di Otani) was much friendlier at breakfast.

The quality of the superior rooms, the view, transport accessibility and the politeness of the staff bring my overall rating to a comfortable 4.

Room Tip: Superior rooms are very good, especially on high floors (above 19th ) Room sequence 13-14-15 on the...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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199 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Top Contributor
65 reviews 65 reviews
62 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed May 28, 2013

Stayed here for a nite in May 2013. A big hotel but unfortunately a bit out dated and gloomy.
The rooms are clean and tidy. In addition the rates are reasonable. The hotel is one of the stops for the airport bus so it is convenient access to the airport. Many shops nearby plus the Mitsui Factory Outlet is just around the corner.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 28, 2013 via mobile

One night stay and choose this hotel based on great experience at other new.otani hotels. (Needed.to.be at QVC early am so it made sense)

Room was clean but dated.
No.Wi-Fi

Ordered room service at 9.45pm (menu.options.admittedly limited)

Food.never showed up. Called back at 11pm and was told they had forgotten.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 13, 2013

This was my 5th stay for a trade show each year. Nothing has really changed over that period and it was pretty tired the first time I stayed.
Beds need replacing - mattresses are finished. State of decor in rooms is very poor - they need a refit.the Hotel is used for coach trip tourists, people doing a weekend in Disney and those of us attending a trade show.
Service is so so, prices very high - especially the food in the hotel - you are better to go over to the nearby shopping centre where there is a better selection at half the price.
It is summed up by the way you are charged not just for internet connectivity - but for each device as well - despite the high room prices.
But it's close - so they know you have little choice.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Los Osos, California
Top Contributor
78 reviews 78 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 4, 2013

Been staying in this place for over 20 years, in a suburb of Tokyo. It is in a rather fancy tourist district about 3 blocks from Tokyo bay. It is connected to the bay by a series of elevated, covered walkways. There is beach access. A large baseball stadium is also on the beach.

The hotel has several very good restaurants, one on the top floor with good views. Nearly all rooms have either city or bay views. There are other stand-alone restaurants (including an American steak house) within a block, and several other hotel restaurants

It is across from a major convention center ("Makuhari Messe"). About a block from a large Japanese garden, two blocks from several museums (glass, others) and 3 blocks from Japan Rail that connects to the rest of the area.

The rooms are Japanese style (not very large), with Western bedding and fixtures. The hotel is architecturally rather modern, with lots of wood everywhere. The staff are impeccably polite, and speak English (and probably a few other languages).

Always a good experience staying here.

Room Tip: Higher is better for views. All are quiet.
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Massachusetts, USA
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 5, 2012

I come to Makuhari for a trade show most Decembers, and this hotel has always been booked solid in the past. This time got a room for 3 nights at $230 a night (inc taxes), which isn't bad while the dollar is at 80 yen.Very typical mid-range Japanese hotel. Room looking a little tired, but acceptable. Was able to cool the room down even though it was December - many Japanese hotels will bake you in winter. Probably the best possible location if you are attending a show at Makuhari Messe - linked by walkway, and a very high chance of running into the people you want to meet! Wired Internet (no wifi!) is 1260 yen for 24 hours, but connection is excellent (not always so in Japanese hotels).Plenty of good restaurant options nearby. Easy 40 min bus access from Narita for 1100 yen. 30-40 minutes to Tokyo by train.

Room Tip: Close to the elevators you can hear their muffled noise continually.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 29, 2012

+ comfortable, clean and quiet
+ spacious (by Tokyo standards) and well designed living space
+ great bathroom with shower, bath and amenities
+ staff willing to serve

- rigid, unyielding check-in rule (can't get in room before 2:00 pm)
- no wireless internet access
- too few electrical outlets
- no on site free gym

That said, this is the best of Makuhari.

Room Tip: The rooms are virtually identical
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about New Otani Makuhari Hotel

Address: 2-120-3 Hibino Mihama-ku, Chiba, Chiba Prefecture 261-0021, Japan
Location: Japan > Kanto > Chiba Prefecture > Chiba > Kaihin Makuhari Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 42 hotels in Chiba
Price Range (Based on Average Rates): $
Hotel Class:4 star — New Otani Makuhari Hotel 4*
Reservation Options:
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Also Known As:
New Otani Makuhari Chiba
Hotel New Otani Makuhari

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