I’ve stayed for 1 week in March and 2 weeks in April 2013 at the New Otani Makuhari. I was there on business close by, which I combined with DH and baby visiting me for the 2nd week only.
The accessibility from the airport is superb. About 35 minutes by taxi (yen13500-14000) or 40 minutes by bus that leaves you right outside the hotel door-recommended! (yen1100). You can very easily get a bus ticket when you exit from the arrivals at the airport and say that you are going to the New Otani Makuhari. They give you the ticket, you pay, and they show you the platform –easy!
The superior rooms have amazing views of Tokyo bay and if you are lucky and you get a clear day you can see Mt Fuji too. They are quite spacious with comfortable beds. The bathrooms have a shower room with nice bathtubs that fill in about 2 minutes. The rooms are clean; however do ask for a non-smoking room as they are always cleaner. The layout, furnishing etc. is equivalent to number of 5 star hotels I’ve stayed in other cities in the world.
The hotel is about 1 hour far from Tokyo centre (by metro) so it was hard to go after work. To be more specific the distance is: about 5 minutes’ walk to the station, buy a ticket and wait for the train (10minutes), travel (about 35 minutes) and come out of the Tokyo station (10 minutes). By taxi it takes about 35 minutes to reach Tokyo (and approximately 15000 yen).
It is a Disney friendly hotel and that means that there are 3 shuttle buses in the morning (for free) to Disneyland and Disney Sea and 3 shuttle buses to go back in the evening (takes about 20 minutes). You have to pre-book your seats. Don’t worry if you miss them you can always take the metro.
You can get good meals in many restaurants in the area, our favourite international was Outback about 10 minute walk from the hotel and our favourite Japanese was on the 3rd floor at the building next to the “British pub” – directions to this restaurant: pass the train station, after the “7eleven” shop turn left, you will see the “British pub” on your left. Two doors left from outside the pub go inside, there is an elevator, take it and go to the third floor and the restaurant is the first on your right hand side. This Japanese is really excellent and it is worth to follow the instructions to get there –unfortunately I don’t know the name (maybe funagata?). There is the option to take your shoes off too.
Back to the hotel review, the first time in March it was ok; I had no major complaint apart from the fact that for a hotel attracting mainly exhibitors and business people, I don’t understand how they can get away without wi-fi in the rooms. It was really annoying having to plug the laptop in order to have internet. Be prepared that if you need to contact them for room service or any other reason, you need to repeat it several times until -the otherwise very polite- personnel understand. Laundry service is terrible, they had no dry cleaning and at the normal laundry service they burned and damaged 3 of my clothing items.
The second time I arrived for business again, but this time I had my baby with me. Tired after the long flight we went to eat at the Italian restaurant downstairs (that happens to be the breakfast area also). They made sure that we are as uncomfortable as possible with the fact that we had a child with us and they said to us :”Baby here… shhhh!” that is before we even sat down- luckily my baby is quiet so it was not that bad. I also have to admit that the food is quite good, but bottom line it is not a child friendly restaurant. Apart from this event, the same restaurant (Mare di Otani) was much friendlier at breakfast.
The quality of the superior rooms, the view, transport accessibility and the politeness of the staff bring my overall rating to a comfortable 4.
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- Also Known As:
- New Otani Makuhari Chiba
- Hotel New Otani Makuhari