We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent rock star service” 5 of 5 stars
Review of Hilton Nagoya

Save Saved
You added Hilton Nagoya to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Nagoya
4.0 of 5 Hotel   |   1-3-3 Sakae, Naka-ku, Nagoya, Aichi Prefecture 460-0008, Japan   |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Book Early & Save
Ranked #2 of 138 Hotels in Nagoya
Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent rock star service”
5 of 5 stars Reviewed February 18, 2013

On our recent trip around Japan we had to brake our trip in Nagoya to fit in with the train schedules. I had some Hilton Hhonors points to use up, so booked a night at the Hilton, despite looking first for a hotel nearer the station.
I am really glad we chose the Hilton - we have never had such a warm greeting and excellent service in a large chain hotel anywhere in the world. First off a porter rushed over to take our bags as soon as we had entered the hotel's forecourt. Then at the front desk we were told that we had been upgraded to an executive floor (I am hhonors gold) and so were ushered up to the executive lounge on the 26th floor to complete checkin. Everybody seemed so pleased to see us.
We had a deluxe room on the 24th floor which was very well furnished with nice Japanese touches like yukatas and sliding paper screens for the windows instead of curtains.
We had evening cocktails with appetisers in the lounge and breakfast the following morning. At each the food was very good and the service impeccable, even though my wife's cocktail order (black Russian please) did stretch the lounge staff's English somewhat.
The next time we are in Japan, I would consider booking two nights at the Hilton and taking more time to see what Nagoya has to offer.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Craig Bonnor - General Manager at Hilton Nagoya, responded to this review, February 26, 2013
Thank you for choosing Hilton Nagoya!
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

574 reviews from our community

Traveler rating
    245
    254
    55
    12
    8
See reviews for
168
103
64
170
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Frankfurt, Germany
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2013

On my previous trip I had a special room requirement request. It could not be met. When I was there last week, the request had been met without my asking for it. I was curious and asked if it was accidental. So the duty manager looked into the computer and said that it was marked next to my name. Now I know that I am one of thousands of travellers going to that hotel, but I did feel that they are interested in my individual needs.

Room Tip: I have a feeling that they are trying to save on energy costs: Set the required a/c setting early. A...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Craig Bonnor - General Manager at Hilton Nagoya, responded to this review, February 26, 2013
Greetings from Nagoya!
Thank you for your loyal patronage to the HIlton Nagoya.
Our team certainly has personalized service as the number one focus, so I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services.
I will be sure to pass these comments on to our team.
Whenever you next make the trip over from Frankfurt we look forward to extending a warm welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

First time in Nagoya. Stayed on the executive floor 6-8Feb. Extremely friendly staff. No problem with check in and out. Both the afternoon tea and evening snacks were good. Trust me, there aren't that many hotel club floors which offer good hors d'oeuvres. I loved the green tea cake. We had our buffet breakfast on 2/F. There are also some cafes nearby if you prefer room without breakfast. The hotel is certainly not new but I can say that it is very well kept, and very clean. I used the pool once, the gym was busy in the morning. Parking charge is reasonable as it is in the heart of the city. Otherwise it is only a short walk from the underground station. The hotel is about 15 min walk away from Sakae, the main shopping area. I am glad we stayed here and will come back next time.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, February 18, 2013
Thank you for choosing Hilton Nagoya for your recent visit to Nagoya and taking the time to share your experience on Tripadvisor.
Our team certainly has personalized service as the number one focus, so I was delighted to read how much you enjoyed the Executive Lounge experience at Hilton Nagoya.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
65 reviews 65 reviews
56 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 30, 2013

As travellers all over the world always say..its the people that makes the difference.
And this Hilton Hotel outshines all the other Hilton Hotels that i have stayed in terms of staff service.Tokyo Shinjuku Hilton and Osaka Hilton dont even come close.
Checkin was swift friendly and very helpful in accomadating my requests.As i had wanted to find a certain shop..i approached the Concierge who without hesitation brought out a printed map and showed me the directions.However as he did not know the exact location..he consulted his computer to guide him.But even this could not help me.He did not stop there.He went into the backroom and i assumed he tried to consult his colleagues.Even though eventually both of us knew that it was quite difficult in locating the store...i told him that it was ok.But what made it ok that i couldnt find the place was that the fact he made a great effort in trying to do so.I must add that both the checkin staff and the concierge had one thing that the other Hilton Hotels and for that matter any service establishment in Japan do not have.Its the smile.No doubt wherever you go in Japan one gets great and very polite efficient service but its very rare for them to smile.Fantastic job well done!!!
Room wise is the usual standard Hilton Hotel room.Similar in concept and design as the other Hilton Hotels in Tokyo and Osaka.Comfortable queen size bed with 4 normal sized pillow and soft duvet.Spacious enough for a big bag to be placed on the floor and still have room to move around.Room had a work desk and and 2seater sofa facing the window.
Bathroom again stocked with the usual Peter Thomas Roth toiletries.Clean modern and bright.Shower with bath with 2 modes..handheld and wall mounted.The typical japanese toilet bowl equipped with built in seat warmer and multi wash functions.
Everything worked perfectly.There was only two very very minor gripe for me.That the walls were really very thin and i could hear my neighbors talk.Second is there is no wifi(only wired) in the room...only in the lobby area and as usual ridiculously expensive.
Location perfect.Right in downtown so the hotel isnt far from the shopping eating and entertainment areas.
Excellant staff..excellant hotel.Very highly recommended.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, February 5, 2013
Greetings from Nagoya!
I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you.
It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.
Whenever you next make the trip over from Singapore we look forward to extending a warm welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
93 reviews 93 reviews
72 hotel reviews
Reviews in 67 cities Reviews in 67 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 10, 2013

Interior Decor: Hilton Japan standard - excellent
Exterior appearance: Tallest building in Fushimi area of Nagoya - stylish
Outside view from the room I stayed: Toward west for Nagoya train station and west side of Nagoya city - very good
Price value: A bit overpriced
Location: Central part of Nagoya - good, a bit far from any train stations including subways
Bed: Queen - soft - excellent
Amenities: Excellent
Quality of breakfast: Excellent
Parking: A bit expensive

Bathroom seems a bit outdated - cold and hot water handles for the bathtub should be united to one.

Room Tip: Executive floor room facing west side
See more room tips
  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, January 21, 2013
Greetings from Nagoya!
Thanks for writing a review on your recent stay at Hilton Nagoya.
It was great to read about the helpfulness of the team, your very good experience in our breakfast and that you were pleased with the room.
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowmanville, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 10, 2013

I stayed here for a conference, and was relieved to find that English was spoken and understood by almost all staff I met. The service was excellent, with staff remembering us and greeting us by name the day after we had spoken to them. The breakfast buffet was amazing - a very complete offering of Japanese and western foods, with lots of fresh fruit and other healthy options, as well as delicious breakfast pastries. The rooms were larger than expected in a Japanese hotel - the Hilton would be considered a western hotel, I am sure, although it did have a lovely, deep Japanese style bathtub, and a toilet with all of the fancy features! The beds were hard and low, but comfortable. The location was excellent - easy walking to shopping, lots of restaurants nearby. The onsite restaurants looked, good, but I only ate breakfast there. The conference food was good, especially a delicious bento lunch. The only complaint I have is that the requested non-smoking room was not available, and the whole floor smelled smoky. For me, that means the hotel doesn't get an excellent rating.

Room Tip: higher floors have good views of the city
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, January 14, 2013
Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you, and in particular our conference services.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
59 reviews 59 reviews
58 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 30, 2012

I stay there from 26-28/12, on Executive Floor. All staff are very nice, service is excellent. Breakfast is no complain. Hotel parking fee is reasonable, if you don't drive, its easy to get underground, (around take 3 mins walk). Plenty of restaurant and drug store are near the hotel. For big department store, talk 1 stop of underground. JR Nagoya station they will provide the shuttle but only operate in the morning and evening....it's bit inconvenience. However, overall the hotel is excellent, no complain at all...

Room Tip: If affordable, don't miss the executive floor, nice view, nice services, nice staff
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Craig Bonnor - General Manager (Hilton Nagoya) at Hilton Nagoya, responded to this review, January 7, 2013
Greetings from Nagoya!
Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city.
It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.
Whenever you next make the trip over to Japan we look forward to extending a warm welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Nagoya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Nagoya

Address: 1-3-3 Sakae, Naka-ku, Nagoya, Aichi Prefecture 460-0008, Japan
Phone Number:
Location: Japan > Chubu > Aichi Prefecture > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nagoya
#1 Business Hotel in Nagoya
#2 Luxury Hotel in Nagoya
#2 Family Hotel in Nagoya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nagoya 4*
Official Description (provided by the hotel):
Just 5 minutes from Nagoya's main station in the heart of the business, shopping and entertainment area in Nagoya, the Hilton Nagoya is the city's only international full service hotel providing world class accommodation, banquet and restaurant facilities in the city center. The hotel is close to the world’s largest planetarium of Nagoya City Science Museum and provides a complimentary shuttle service to nearby attractions such as Nagoya Castle and Nagoya station. Guest rooms feature modern interiors, all contemporary comforts with dynamic city view including the most refreshing, restful bed, LCD TV with entertainment channels and high speed internet access. A full range of branded quality amenities, as well as comfortable bathrobes, Japanesse Yukata and slippers are offered in all guest rooms. The hotel offers 16 banquet rooms, with wireless internet access. Swim in the 49-foot indoor pool or work out in the 24/7 gym and relax in the sauna. Choose from 6 restaurants and bars at this Nagoya hotel and do business in the Executive Lounge or one of 16 banquet rooms for 10 -1200. Nagoya, Japan's one of the largest city makes a great base for exploring central Japan, beginning with the highlights of Nagoya's cultural and industrial heritage, excellent shopping and entertainment, as well as exploring the Ise Grand Shrine, the World Heritage sites of Shirakawa-go. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hilton EMEA, Priceline, Tingo, Recruit Holdings Co Ltd (Inbound), Hotels.com, Agoda, Rakuten and Venere so you can book your Hilton Nagoya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nagoya Hotel Nagoya
Nagoya Hilton

Owners: What's your side of the story?

If you own or manage Hilton Nagoya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.