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“lovely hotel convenient location” 4 of 5 stars
Review of Hilton Nagoya

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Hilton Nagoya
4.0 of 5 Hotel   |   1-3-3 Sakae, Naka-ku, Nagoya 460-0008, Aichi Prefecture   |  
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Ranked #3 of 157 Hotels / Ryokan in Nagoya
Certificate of Excellence 2014
Bowmanville, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
“lovely hotel convenient location”
4 of 5 stars Reviewed January 10, 2013

I stayed here for a conference, and was relieved to find that English was spoken and understood by almost all staff I met. The service was excellent, with staff remembering us and greeting us by name the day after we had spoken to them. The breakfast buffet was amazing - a very complete offering of Japanese and western foods, with lots of fresh fruit and other healthy options, as well as delicious breakfast pastries. The rooms were larger than expected in a Japanese hotel - the Hilton would be considered a western hotel, I am sure, although it did have a lovely, deep Japanese style bathtub, and a toilet with all of the fancy features! The beds were hard and low, but comfortable. The location was excellent - easy walking to shopping, lots of restaurants nearby. The onsite restaurants looked, good, but I only ate breakfast there. The conference food was good, especially a delicious bento lunch. The only complaint I have is that the requested non-smoking room was not available, and the whole floor smelled smoky. For me, that means the hotel doesn't get an excellent rating.

Room Tip: higher floors have good views of the city
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, January 14, 2013
Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you, and in particular our conference services.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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664 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Top Contributor
62 reviews 62 reviews
61 hotel reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 30, 2012

I stay there from 26-28/12, on Executive Floor. All staff are very nice, service is excellent. Breakfast is no complain. Hotel parking fee is reasonable, if you don't drive, its easy to get underground, (around take 3 mins walk). Plenty of restaurant and drug store are near the hotel. For big department store, talk 1 stop of underground. JR Nagoya station they will provide the shuttle but only operate in the morning and evening....it's bit inconvenience. However, overall the hotel is excellent, no complain at all...

Room Tip: If affordable, don't miss the executive floor, nice view, nice services, nice staff
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Craig Bonnor - General Manager (Hilton Nagoya) at Hilton Nagoya, responded to this review, January 7, 2013
Greetings from Nagoya!
Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city.
It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.
Whenever you next make the trip over to Japan we look forward to extending a warm welcome back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

We stayed at Hilton for two nights in the end of January. Reception was excellent and rooms were quite big and comfortable. Hotel was very clean and the breakfast was just great. Fushimi subway station is near.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Craig Bonnor - General Manager (Hilton Nagoya) at Hilton Nagoya, responded to this review, January 7, 2013
Thank you for your recent comments.
It was great to read about the helpfulness of the team, your very good experience in our breakfast and that you were pleased with the room.
We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 25, 2012

We are currently staying here for our Christmas break and I booked a connecting room with a pre-paid discount which was a of a good value. Before arrival I had several emails with the customer service to verify some of the benefits as a Hilton Gold Member as the program recently had some changes. Replies were quick, however sometimes they didn't get the question (or was it my poor English ;)).

Check-in
Was friendly and everything was explained very well. Was surprised to have additional benefits as a long-stay guest (we booked 9 nights) which wasn't published on the internet. For example: 20% discount on all F&B outlets in the hotel including room service and mini-bar! Great benefit I would say.

Room(s):
We selected the deluxe rooms - renovated about 5 years ago as I was told - comfortable beds, flat screen TV's with international channels, great bathrooms. Room cleaning very efficient and done nicely. Housekeeping is also very fast - called a few times to get things and was delivered within 15 minutes!


Wifi:
Not standard - upon request they install a router, no issues here. Very fast connection.

Breakfast
Great selection - but as mentioned about others, service is slow but friendly. I guess they just don't have enough staff to serve the guests. Sometimes it takes too long to get served coffee and plates to be taking away.

General staff:
Friendly, helpful, not everyone has the same level of English. Tried to make a booking for Christmas dinner but both staff didn't understand what I wanted and they had to find a "foreign" staff to assist.

Interim Conclusion (still have some nights to go):
Great hotel, location - we used to stay in a local Japanese hotel, but the Hilton is a far better option.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Nagoya at Hilton Nagoya, responded to this review, December 30, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya!
Thank you for taking the time and trouble to write a review on Hilton Nagoya.
It was great to read your very positive comments on the service and various aspects of the product.
We certainly aim to use excellent service to differentiate our hotel from others!
Thanks again for your comments and all the best for a happy Festive Season.

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
東京
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 3, 2012

The rooms are very clean with modern decor. Rooms have a flat screen TV with DVD player, work desk and comfortable arm chair with foot rest. There are tea and coffee making facilities too. I found the beds very comfortable. Rooms were quiet. As with all Hilton hotels there is a high quality of bathroom amenities, bed sheets and pillows etc.

The bathroom feels a little dated compared to the rest of the room, but it's not a big deal.

On weekends the breakfast buffet can become very busy and you may have to wait to be seated. On this particular stay we saw a large number of people waiting outside as we left. Go early, or ring the restaurant before you leave your room to check on seating.

Parking costs 1,300 yen for 24 hours.

There is a Starbucks opposite the hotel and also a convenience store. The hotel is a short walk from the Nagoya city planetarium, and a comfortable 20 minute walk to the shopping area district of Sakae.

I would stay here again.


  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, December 9, 2012
Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma
1 review
2 of 5 stars Reviewed December 3, 2012

Service at the Lobby is beneath standard yet prices are as if a guest can expect high standard of service. Waiting a long time to be even recognised and then they do not even pour your tea for you. I was a guest at the breakfast and the service there was also poor. No knowledgable employees.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, December 10, 2012
Dear Hilton Nagoya Guest,

Thank you for taking the time to write a review. Please accept our sincere apologies for this regrettable lapse in service and for failing to deliver the high standard of service which you had expected from Hilton Nagoya.
With regrd to our Lounge and Restaurant staff, your comments have and are being addressed for corrective action to prevent a recurrence. We hope you will give us an opportunity to serve you again at which time you will experience the true level of service from a Hilton hotel.

We look forward to welcoming you back to Hilton Nagoya.

Sincerely,

Craig Bonnor
General Manager
Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
155 reviews 155 reviews
47 hotel reviews
Reviews in 49 cities Reviews in 49 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed November 28, 2012

Stayed 3 nights in November.

Pros: they have takkyubin service (luggage delivery service) from the hotel! staff are helpful, free shuttle from and to the train station (great on weekdays - weekend timings are not as good), love the ice making machine.

Cons: hotel a bit dated, some stains on the sofa, far from train station (especially if you have luggage). they also don't replenish the complimentary bottled water after the first night unlike other Hilton hotels.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, December 2, 2012
Dear Hilton Nagoya Guest,

Thank you for your comments about your recent stay.
It is always gratifying to receive recognition for efforts madeand I have passed on your comments to our team members who I am sure will be even more motivated.
Your comments relating to the rooms and furniture are valuable and taken up for future reference.
We would hope that you would consider giving us a second chance to make amends and so we look forward to an opportunity to welcome you again in the future.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nagoya

Address: 1-3-3 Sakae, Naka-ku, Nagoya 460-0008, Aichi Prefecture
Phone Number:
Location: Japan > Chubu > Aichi Prefecture > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nagoya
#2 Romantic Hotel in Nagoya
#2 Luxury Hotel in Nagoya
#2 Family Hotel in Nagoya
#2 Business Hotel in Nagoya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nagoya 4*
Number of rooms: 450
Official Description (provided by the hotel):
Just 5 minutes from Nagoya's main station in the heart of the business, shopping and entertainment area in Nagoya, the Hilton Nagoya is the city's only international full service hotel providing world class accommodation, banquet and restaurant facilities in the city center. The hotel is close to the world’s largest planetarium of Nagoya City Science Museum and provides a complimentary shuttle service to nearby attractions such as Nagoya Castle and Nagoya station. Guest rooms feature modern interiors, all contemporary comforts with dynamic city view including the most refreshing, restful bed, LCD TV with entertainment channels and high speed internet access. A full range of branded quality amenities, as well as comfortable bathrobes, Japanesse Yukata and slippers are offered in all guest rooms. The hotel offers 16 banquet rooms, with wireless internet access. Swim in the 49-foot indoor pool or work out in the 24/7 gym and relax in the sauna. Choose from 6 restaurants and bars at this Nagoya hotel and do business in the Executive Lounge or one of 16 banquet rooms for 10 -1200. Nagoya, Japan's one of the largest city makes a great base for exploring central Japan, beginning with the highlights of Nagoya's cultural and industrial heritage, excellent shopping and entertainment, as well as exploring the Ise Grand Shrine, the World Heritage sites of Shirakawa-go. ... more   less 
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Also Known As:
Hilton Nagoya Hotel Nagoya
Nagoya Hilton

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