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“Clean and Accessible in Downtown Nagoya” 4 of 5 stars
Review of Hilton Nagoya

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Hilton Nagoya
4.0 of 5 Hotel   |   1-3-3 Sakae, Naka-ku, Nagoya, Aichi Prefecture 460-0008, Japan   |  
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Ranked #3 of 156 Hotels / Ryokan in Nagoya
Massachusetts
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Clean and Accessible in Downtown Nagoya”
4 of 5 stars Reviewed November 18, 2012

This is a solid Hilton property. Some of the features and asthetics are a bit dated, but it is spacious relative to the vast majority of hotels in Japan. It has a solid buffet breakfast, but if it wasn't included in my rate, I probably would not splurge for it. In terms of restaurants, as is typical in the city of Japan, there are many. The staff gave good recommendations in general on where to eat. The train station is usually 3-4 mins by taxi on the way, and 5-7 mins on the way back. Typical fare is $7 each way. Back to dated features, this hotel really needs in room WiFi. The broadband is good and hi-speed relative to many other big Japanese hotels, but WiFi is the next logical step here. Finally, it is noticeably quiet and I think it is encouraged as all major international airlines have their Nagoya flight crews stay here.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, Hilton Nagoya at Hilton Nagoya, responded to this review, November 26, 2012
Dear Hilton Nagoya Guest,

Thank you for choosing Hilton Nagoya!
I am glad you enjoyed the breakfast, staff and internet.
We certainly aim to use excellent service to differentiate our hotel from others!
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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637 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2012

From the moment we checked in at the counter, we were very well looked after by the Hilton Nagoya team. Staff members were all very polite and helpful and everyone we dealt with spoke very good English which made communication very easy. (not necessarily the case with all hotels in Japan!)

The best thing I like is the free shuttle bus to the station, Nagoya Castle and a couple of other shopping districts. The concierges and mini bus drivers on 17-18 November were very helpful and friendly to us.

Only minor suggestion is: although the rooms are spotlessly clean and tidy, the hotel is starting to show its age. I think scheduling some renovation works will help cement its place as one of the best in Nagoya.

Will definitely come back!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, November 20, 2012
Dear Hilton Nagoya Guest,

Thank you for choosing Hilton Nagoya!
It is always gratifying to receive recognition for efforts made
and I have passed on your comments to our team members
who I am sure will be even more motivated.
Thank you again and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collierville, Tennessee
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 31, 2012

Fantastic service by every employee you encounter. Great location in the middle of the city. Free van service to Nagoya Castle and the Sakae area. Tons of restaurants nearby. “Central Park”, a green space/park about one city block wide and many blocks long in the Sakae area is a 10 minute walk. 24 hour convenience store across the street that sells beer. The mattresses are very hard but the rest of the room was roomy and nice.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, November 5, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya!
Thank you for taking the time and trouble to write a review on Hilton Nagoya.
I was delighted to know that enjoyed your stay with us and you were most satisfied with our team members’ services and interaction with you.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 24, 2012

As visitors to the wonderful country of Japan, upon our arrival at the Nagoya Hilton as a family we can honestly say it has the best staff we have ever encountered in many countries. Where do we start with our congratulations. From the very warm welcome by everyone, even those not involved in our arrival, our tired tourist spirits lifted immediately. From the doorman, the reception staff to the staff in the executive lounge we were very warmly welcomed. The hotel infrastructure itself was very modern, welcoming and of the high quality expected of a Hilton which is why we chose not to risk making blind bookings in a foreign country but to just stay Hilton. However, what made this hotel extremely special was its people. Nothing was too much trouble for anyone and always with a smile. Even in the middle of a typhoon the staff were helpful, informative and caring. Congratulations to everyone on a wonderful hotel and we are very sincere in saying that you all are the best ever. Keep up the good work and a sincere thanks for a wonderful stay, especially all staff in the executive lounge. I dont praise management very often but you must be pretty good to have such great staff all over the hotel.

Room Tip: facing the city provides a wonderful view
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, October 28, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you, and in particular our executive lounge staff.
It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

Best regards,
Craig Bonnor
General Manager, Hilton Nagoya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 9, 2012

Stayed 3 nights here, good location: 1 min from convenience and izakaya.

Got a deluxe room on high floor, spacious room with excellent view, friendly staff, , gym room 24/7 and pool open till late night, and reasonably priced. What more can I ask for? Definitely going back...

Room Tip: High floor
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, October 14, 2012
Dear Hilton Nagoya Guest,

Thank you for your comments and let me first say I was delighted to read you would definitely come back to Hilton Nagoya.
It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others!
Once again, thanks for the comments and we look forward to welcoming you back to Hilton Nagoya soon.

With best regards,
Craig Bonnor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
90 reviews 90 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 5, 2012

Stayed a couple of nights on a business trip. A very standard Hilton, nothing spectacular, but everything working as expected. A bit longish walk from the JR station. Some decent restaurants nearby. The room was quite large (for a Japanese hotel room anyway). Excellent view from the upper stories.

Room Tip: Higher floors, and the side that is towards the JR Nagoya station allow excellent views.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, October 9, 2012
Dear Hilton Nagoya Guest,

Thank you for taking the time and trouble to write a review on Hilton Nagoya.
I was glad to read you found our rooms & views very enjoyable.
Whenever you next make the trip over from Helsinki we look forward to extending a warm welcome back!

Sincerely,
Craig Bonnor
General Manager
HILTON NAGOYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennebunk
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

I spent three months at the Hilton and it was by far the best hotel stay I've ever had. The entire team, from doorman to the executive lounge was top notch. I would say that these people are more like friends then hotel staff. The Hilton features a handful of restaurants, executive lounge, laundry services, parking (a big deal in Japan!), knowledgable guest services, and so much more. I plan on visiting with my wife next time when not on business. Great stay!

Room Tip: Pay the small upgrade for executive floor. You get breakfast, executive lounge, nightly drink servic...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Nagoya, responded to this review, August 28, 2012
Dear Hilton Nagoya Guest,

Greetings from Nagoya!
Thank you for taking the time to write such an extensive review.
Our team certainly has personalized service as the number one focus, so I was delighted to read how much you enjoyed the experience at Hilton Nagoya.
Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

With best regards,

Craig Bonnor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nagoya

Address: 1-3-3 Sakae, Naka-ku, Nagoya, Aichi Prefecture 460-0008, Japan
Phone Number:
Location: Japan > Chubu > Aichi Prefecture > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nagoya
#2 Business Hotel in Nagoya
#2 Romantic Hotel in Nagoya
#2 Family Hotel in Nagoya
#2 Luxury Hotel in Nagoya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nagoya 4*
Number of rooms: 450
Official Description (provided by the hotel):
Just 5 minutes from Nagoya's main station in the heart of the business, shopping and entertainment area in Nagoya, the Hilton Nagoya is the city's only international full service hotel providing world class accommodation, banquet and restaurant facilities in the city center. The hotel is close to the world’s largest planetarium of Nagoya City Science Museum and provides a complimentary shuttle service to nearby attractions such as Nagoya Castle and Nagoya station. Guest rooms feature modern interiors, all contemporary comforts with dynamic city view including the most refreshing, restful bed, LCD TV with entertainment channels and high speed internet access. A full range of branded quality amenities, as well as comfortable bathrobes, Japanesse Yukata and slippers are offered in all guest rooms. The hotel offers 16 banquet rooms, with wireless internet access. Swim in the 49-foot indoor pool or work out in the 24/7 gym and relax in the sauna. Choose from 6 restaurants and bars at this Nagoya hotel and do business in the Executive Lounge or one of 16 banquet rooms for 10 -1200. Nagoya, Japan's one of the largest city makes a great base for exploring central Japan, beginning with the highlights of Nagoya's cultural and industrial heritage, excellent shopping and entertainment, as well as exploring the Ise Grand Shrine, the World Heritage sites of Shirakawa-go. ... more   less 
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Also Known As:
Hilton Nagoya Hotel Nagoya
Nagoya Hilton

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