Grand lobby and a nice bar on the ground floor. We had an SGP upgrade to a junior suite with a magnificent view of the castle. The room was spacious by Japanese standards, with a very nice bathroom (with a separate floor level shower). Wi-Fi reception in the room was perfect. They have a free shuttle bus from/to Nagoya JR Station but we never used it as it did not suit our schedule. Getting there by subway takes 15 minutes with a transfer and a 20-minute walk from the City Hall subway station, so one might as well take a walk of 25-30 minutes. They have the most attentive front desk staff. We had to leave early before they open for breakfast, so upon hearing this, the concierge offered to pack something edible for us to eat on the train. When we asked to get us some Japanese fare instead of continental breakfast items next time they called us a few times to make sure we like whatever limited supplies they had left at night allowed them to prepare for us. And we tried to be as polite with them as they were with us. Of course, if you have an attitude they wouldn't let you take your coffee with you back to your room. Nobody would.