Stayed late December 2012 in two Superior Rooms. My mistake is I did not research long enough for a good hotel when I booked online.
Location is bad... surrounding areas are dirty and gave us a feeling of discomfort when we walked outside. Hotel is old and must be renovated. Rooms are small especially the bathrooms. Television had 2 English channels only which left us with no choice but to keep on paying to watch English movies.
First of 2 major turn offs. I wasn't aware that breakfast is served only up to 9:00am (there was a small sign at the entrance which I didn't notice). When I came down at 8:30 on December 30, I wanted to relax, enjoy a cup of coffee first and read the paper. An old man (he was the only male server that time) approached me at 8:40 and asked if I will have breakfast. I said yes. He said I should start eating because they are only open up to 9am (while tapping at his watch). I wanted to slap him with the newspaper. How rude can you be? And what decent hotel will serve breakfast until 9am only? Anyway, guests kept on coming up to almost 10am and they didn't have much of a choice but to accommodate them. But each time someone would walk in, this old waiter will look at his watch... and keep on looking at his watch every now and then. He was so ANNOYING!
Second major turn off, our family went to the Japanese restaurant at 7:20pm on the second floor on our last night. Another old man was at the reception and told me that they're full. I said we can wait. He repeated that they're full (almost gave me a feeling that we're not wanted there). I informed him that we're in-house guests of the hotel and we can wait in our room. That was the only time he checked and told us to return at 8:30. At 8:00 he phoned us in the room and said a table is ready for us. We immediately went down because we were starving. Guess what? The restaurant was half empty (you can not see inside when you're at the front door).
Another thing, almost all of the staff are incompetent in the English language. It's a struggle trying to communicate with them.
I suggest management should seriously change... change their old senior citizen looking staff to younger, more energetic and well versed in English employees. And renovate the hotel!
Overall? I will definitely NOT recommend this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.