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“Great hotel downtown Nagoya.” 5 of 5 stars
Review of ANA Crowne Plaza Hotel Grand Court Nagoya

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ANA Crowne Plaza Hotel Grand Court Nagoya
4.0 of 5 Hotel   |   1-1-1 Kanayamacho, Naka-ku, Nagoya, Aichi Prefecture 460-0023, Japan   |  
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Ranked #8 of 137 hotels in Nagoya
Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Great hotel downtown Nagoya.”
5 of 5 stars Reviewed October 18, 2013

Nice hotel, comfortable room, very well located, and with excellent services. The staff is very cooperative and understanding with foreigners... with very limited Japanese capability. Always nice and supportive, making your journey peaceful and memorable.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Thai first
  • Any
English first
Cambridgeshire
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 50 cities Reviews in 50 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed October 14, 2013

Location good. 1 minute from Kanayama rail station-This is 5 minutes by frequent trains to Nagoya.

Rooms
Free shaving and dental kit + other accessories
Free English Newspaper.
Free LAN in rooms-Free Wifi in lobby.

No recognition of Plat.
No extras like water
No concept or facility of printing boarding pass.
No early\late check out
Little English spoken.
One English TV Channel CNN Japan.
Lost my reward night reservation. Luckily I had the print out so they could find it.-No apologises
Minimal bathroom stuff.
Twin bedded room as a decent size
Top Floor (27) gives good view and no train noise.

Area has lots of dining drinking options.
Mall outside rail exit has a supermarket and the British Pub near it has a Happy hour 17:00-19:00 with half price cocktails-that bring their price to a reasonable Y250-Y400
“English” food looked unappetizing
Nearby US eateries were McD’s, Kispy crème, Starbucks, Baskin Robins,Denny’s and of course numerous other restaurants including Vietnamese, Thai, Chinese

Overall the hotel location is good but it is lacking the finesse of a Crowne Plaza for status guests.
I would not stay here again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Grand Court Nagoya, responded to this review, October 28, 2013
Dear ourunner,

Thank you for being an IHG Rewards Club Platinum Member and taking the time to write your review. We appreciate the positive comments and are glad you found our location convenient. We apologize for the shortfalls during your stay, and regret the incident with your reservation. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

I stay here when I travel to Nagoya for business. It is one of the few IHG brand hotels in Japan (thats not Intercontinentals) and since I usually default to IHG brands (Holiday Inns) in the US I chose here initially.

It is 2 min walk from a large JR station hub which is convinient to and from the Centrair airport and also the Nagoya station for bullet trains. Within the vicinity is a food court with an English pub and lots of other options for food. A convinience store is right across the street but the hotel itself does have fancy restaurants within it too. The dinner buffet is some what pricey but is very nice and highly reccomended. The breakfast buffet is around $20 prepaid and $25 I believe post but also very nice.

I've stayed in Tokyo hotels where they basically give you a closet to live in but by far this hotel is one of the largest within metropolitan areas in Japan. Free internet (though not sure for non-IHG members), great kind service, and most of staff speak English. If you're looking for more of a entertainment district find places in the Sakae Fushimi area but I think Kanayama is a lot better for business. I will stay at this location everytime I go to Nagoya.

Room Tip: Though a big more expensive, 2 beds obviously offer more space so even if you travel alone but want...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2013

The hotel is just next to the trainstation, which might be good if you travel a lot, connections through train or subway are easy and fast. Every morning you find a newspaper (even in English) at your door. Service is (like in most Japanese hotels) excellent. Also, the breakfast and food was spectaculair! At the reception the English was excellent, also I found that in the restaurant there was always someone who could speak English. Not all restaurant staff seem to be able to speak English very well. However, that was never a problem. Really a good 4 star hotel! So what would make it a 5 star? WIFI in the rooms and perhaps some options where food is good, but a bit cheaper... (it is a tad expensive considering the many other options closeby). The hotel has a number of restaurants, however most of them are in a high price range.

Room Tip: I prefer a higher floor
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 22, 2013

this was the 1st time my wife and I visiting Nagoya. We arrived hotel by driving rental car. Hotel is easy to be found because it's the tallest building in the area. Car park is in user friendly design and not difficult to surfing around. Hotel locates very close to train station and a medium sized shopping mall. Bar on the top floor is not big but you can seated with beautiful city view easily. Twin bed room is spacious (350 sq ft) and facilities are all new. However, no WIFI access in guest room is the worst for a 4 stars hotel, and this make me doubtful if I will stay there again next time.

Room Tip: Spend extra few thousand yen to stay at twin bed room instead of single bed. Former room is much mor...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 14, 2013

Everything as expected from a 4 star hotel.
Good size (twin) rooms.
Helpful staff (I speak Japanese)
Management was flexible to accommodate us after an issue created by Expedia.
2 minutes walk from Kanayama train/subway station
Great new shopping district nearby

Room Tip: If you are a non smoker, ensure you get it. Higher floor rooms were soundproof, you do not hear the...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 9, 2013 via mobile

This hotel needs to be refreshed, it is like stepping back 15 years in time. No wifi, no gym. And pretty expensive. Great and friendly staff, very clean as you would expect, great restaurants and bar, great location. It depends what you are looking for and what your budget is !

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Grand Court Nagoya, responded to this review, August 27, 2013
Dear Thierry G,

Thank your for taking the time to post your comments online. I am delighted to read that you found our staff to be friendly and glad that you liked our great location.

However, I sincerely apologize for you did not find our hotel's appearance to your liking. We regret that this aspect has negatively affected your overall experience with us.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. As such, your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements where possible. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about ANA Crowne Plaza Hotel Grand Court Nagoya

Also Known As:
Ana Grand Court Hotel Nagoya
Address: 1-1-1 Kanayamacho, Naka-ku, Nagoya, Aichi Prefecture 460-0023, Japan
Phone Number:
Location: Japan > Chubu > Aichi Prefecture > Nagoya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nagoya
#5 Family Hotel in Nagoya
#6 Business Hotel in Nagoya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ANA Crowne Plaza Hotel Grand Court Nagoya 4*
Official Description (provided by the hotel):
The Hotel Grand Court Nagoya is a remarkable maclange of classic elegance, modern amenities and first class hospitality. Situated conveniently within all the access points of Greater Nagoya, the hotel is popular amongst business and leisure travelers alike. Each guest room at the hotel is designed especially to exude comfort and relaxation within its spacious and luxurious interiors whilst being equipped with an impressive array of facilities. Warm toned and stylishly furnished, it is the perfect place to unwind from a day of travel or business. Situated on the 16th to 27th floors, each room also affords guests an exceptional view of the city of Nagoya from a birds-eye perspective. Diners at the Hotel Grand Court Nagoya will simply be spoilt for choice with the spread of international cuisine. Beginning with the lobby lounge where one can enjoy a simple tea time snack and the casual cafe on the 2nd floor offering buffet-style meals to specialty Japanese and Chinese restaurants where chefs whip up authentic culinary delights with fresh seasonal ingredients, every gastronomical craving will be satisfied. The Hotel Grand Court Nagoya is a 35 minute drive from Nagoya airport and just a minute s walk from the JR Kanayama Station. ... more   less 
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