I recently traveled to Japan for a 15 day adventure with my daughter. We stayed in Tokyo, Kyoto, Osaka and ended our trip in Nagoya as I had a deliver a lecture at the Aichi Cancer Center. Upon arrival to this hotel, we were treated like unwelcomed guests. We were asked to pay for all 3 days in advance and when I acted surprise, the manager/clerk became rather agitated with me. This is the first time in all the years of travel (I travel 5-6 times a year) that I have been asked to pay before I even step foot in the room. After I paid, I asked for a receipt/voucher and again was treated rudely. Later that day, we were being picked up by my colleague (who is Japanese) and once we got to his car he indicated that it was very surprising that the hotel manager referred to us as two foreigners waiting in the lobby. It should be noted that the hotel staff did not speak English, which made communication rather difficult. The last night of our stay, I wanted to make a toll free call to the international Continental Airlines office and not only I could not call outside from the hotel room, but when I called front desk they had no idea what I was referring to when I stated toll free. They showed no interest in helping.
Other issues with the hotel, besides rudeness and lack of English dialect, is that the hotel is not very centrally located and most Taxi drivers have never heard of the hotel. It took 10 minute walk to the nearest subway station and 25 minute ride from Nagoya train station to the hotel by Taxi (that is if the driver could find the hotel promptly).
So, while our stay at Nagoya and Japan in general was magical and we had a great time, the negative experience at the hotel was not welcomed at all. There are plenty other nice hotels around the train station that we will happily stay at next time we are in town.
- Official Description (provided by the hotel):
- Featuring an elegant decor and a warm hospitality, Hotel Leopalace Nagoya welcomes you for an unforgettable vacation.Located 5 minutes walk from the Imaike Station, the Hotel Leopalace Nagoya is 5 kilometres from the city centre and 50 kilometres from the airport. This property is close to business, shopping and entertainment districts of Nagoya. ... more less
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