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“Disappointing welcome.” 3 of 5 stars
Review of Hotel Trusty Nagoya

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Hotel Trusty Nagoya
3.5 of 5
Ryokan
  |   2-11-32 Nishiki,Naka-ku, Nagoya 460-0003, Aichi Prefecture (Nagoya Station)   |  
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Ranked #40 of 160 Hotels / Ryokan in Nagoya
Norfolk
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Disappointing welcome.”
3 of 5 stars Reviewed September 6, 2009

This hotel looks very plush but our room was disappointing. We were not concerned with the size- for Japan it was quite big. But it was dingy with stained carpet and cushions and looked out, round the edge of a partly opened window onto the side of a fire escape and nothing else. The shelf in the wardrobe was dirty so we had to clean it before we could unpack. The welcome we received from our Receptionist was snooty and unhelpful. She told us there was access to the internet only in the Business Lounge (which was a very small room with only just room for 2 computer stations). Later we found a leaflet in our room saying computer access was available in the rooms if you had your own laptop- a very helpful Receptionist explained there was a connection lead in our room behind the TV.
It is a businessman's hotel not ideal for tourists - but after our initial disappointment all the other staff were very helpful, finding us english language maps and directions and selling us an eco weekend only daily ticket which covers the central subway and bus services and gets discounts at most tourist attractions.
Towels and nightwear were changed daily.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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135 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Thai first
  • Any
English first
Oamaru, New Zealand
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2009

They had a special - for twin bedroom, that's why we chose it Half Price!
Agreeably suprised by the standard of the hotel - huge twin beds made us think that would be a future choice. Staff were most attentive, spoke English and were very helpful. Only disadvantage was that all the Japanese TV programmes were japanese speaking. Even the English movies were dubbed in Japanese. However, we had plenty to do out on the street looking at shops and restaurants.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Trusty Nagoya

Address: 2-11-32 Nishiki,Naka-ku, Nagoya 460-0003, Aichi Prefecture
Phone Number:
Location: Japan > Chubu > Aichi Prefecture > Nagoya > Nagoya Station , Sakae / Fushimi / Nagoya Castle
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites
Hotel Style:
Ranked #40 of 160 Hotels / Ryokan in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Trusty Nagoya 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Hotel Trusty Nagoya hits the spot in many ways. ... more   less 
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