After one week of traveling around Jordan we thought of treating ourselves with 3 days relaxing in Aqaba in some luxury. The good reviews of the 4* Days Inn attracted us we booked an Executive Suite here.
First impressions from the lobby area were not good as it is dark and dated. We arrived in late morning, we asked to but were not able to check in early (which we were ok with) but the receptionist dismissed us after telling us that we can get in our rooms after 2pm, without asking for our name to acknowledge the booking or volunteering to store our luggage. We eventually left our luggage with the hotel and when we came back in the afternoon and checked in to our "Executive Suite" we were, once again, very disappointed. The carpet in the communal areas had not been vacuumed for days (see pic) and several rooms' front doors (including ours) were heavily scratched (see pic), not a very good first impression. The room was very good size and modern in design, with a massive bed, as per the attached pics, but this is where the pros end. We immediately spotted the dirty/dusty floors, with visible streaks and smears from, what must have been, a dirty mop. The bathroom floor tiles were also not properly cleaned and the area around the toilet was particularly dirty (see pics). There was also limescale buildup on taps and sink holes. Most of the furniture was damaged (see pics) and the room was not properly serviced with many thing missing or not provided. There were no tea/coffee cups on the tray next to the kettle and the little tray with complementary tea bags/coffee sachets/sugar was not replenished. Tea bags are exposed, not in their paper "envelope" to protect them from dust/sunlight. There were no tumblers in the bathroom to place our toothbrushes and when we had a couple delivered to our room, one was dirty (lots of dry toothpaste on the bottom). No stationary, or pen, or welcome pack/hotel brochure/information in the room, the remote control (only 1 for 2 TVs) was missing the cover for the battery compartment.The balcony was very dusty, we left footprints on the room floor when we came back in. The air-conditioning was noisy and very ineffective, after working at full speed overnight it only lowered the temp from 28C to 24.5C, according to the digital thermostat on the wall, even though we set it to 22C. Sleep was uncomfortable because of this. Free wifi is available in the room but you need a code per device per day, which is not very practical. The connection was extremely unreliable and at times... useless! All these failings were unacceptable for any hotel, even more so for a 4* Executive Suite!
The swimming pool is relatively small (understandable as it is on the roof) but the water was murky, it was unattended, the poolside furniture was untidy and there were no free towels available as promised by the hotel.
Breakfast was standard and, once again, unsupervised. One member of staff occasionally emerged from the kitchen to replenish a tray.
Next morning we managed to book alternative accommodation from our smartphones and advised the reception that we will be checking out early. In view of this news, we were seen by 3 managers who sat down and listened to all our complaints about the room and hotel. We have to acknowledge that they gracefully accepted the failings and were receptive to our feedback. We gave them a tour of our room, pointing out all the issues. The apologised and made genuine efforts to compensate by giving us a different room and discount. Although their efforts were appreciated, the fact that we had already committed to moving to another hotel and the fact that some failings were not confined to our room made it impossible for us to stay. We were only charge the one night we stayed at a discounted rate and left.
We sincerely hope that the management will act on our feedback and rectify all issues, future reviews will tell if this is the case
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.