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“Excellent facility at an excellent location” 5 of 5 stars
Review of Moevenpick Resort & Residences Aqaba

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Moevenpick Resort & Residences Aqaba
5.0 of 5 Resort   |   King Hussein Street, Aqaba 77110, Jordan   |  
Hotel amenities
Ranked #8 of 34 Hotels in Aqaba
San Francisco
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
“Excellent facility at an excellent location”
5 of 5 stars Reviewed November 16, 2012

While Aqaba is not a perfect location with assorted cargo ships docked all over the water front, the Moevenpick Resort is an excellent facility with its own pools and beach front. The weather in the fall in Aqaba was excellent. The hotel room was spacious, the lobby was beautiful and the pool/beach facilities live up to five star standards. It was an excellent rest stop after most of a week's worth of sightseeing and visiting throughout Jordan. Diving in the Red Sea was wonderful with crystal clear water, good reefs and lots of sea life. All in all we had a great visit at a great resort.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, June 17, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for completing our hotel’s online guest survey.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences in a not too distant future and assure you our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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London
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 11, 2012

It is a 5 star hotel, and is as comfortable as you would expect. On the other hand it is large, and impersonal. It is a fair distance from the rooms to the pools, and you have to cross the lobby to get to them. Also the breakfast (outdoors is nice) is a huge buffet, and frankly it is a bit like being in Butlins holiday camp, or a motorway service station. Posh, yes, but they ran out of bowls for cornflakes both nights, and the glasses for OJ were hot, straight from the microwave. Bathrooms a bit small, and could do with a refurb (room 532 - the right hand lamp above the basin needs refixing to the wall, as does the towel holder above the bath, and the dressing gown hook in the bathroom). Complementary soft drinks in minibar very much appreciated.

Try to get a room with a view of the sea. It isn't the best view of the sea ever, but it is much better than the view at the back.

Room Tip: Try to get a sea view. If you can get a sea view and a balcony you have hit the jackpot!
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, June 17, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for completing our hotel’s online guest survey.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences in a not too distant future and assure you our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 9, 2012

The high standards you would expect from Movenpick in every regard. We were overjoyed to be upgraded to a suite as well. Thank you so much! Every single member of staff was attentive, kind, friendly and helpful. Food was excellent, in fact the best we had in Jordan. My only quibble is the restaurant and chefs could do with being more aware of dietary requirements. It wasn't easy to find out the ingredients of the deserts. I can't have dairy, and after establishing that with the chef and being assured I could eat the chocolate mousse as it did not contain milk, it turned out to made with cream instead!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, June 17, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for completing our hotel’s online guest survey.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences in a not too distant future and assure you our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverstone, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 7, 2012

Although we have rated this hotel as average, it is one of the best in Jordan from what we have heard.
Aqaba is an up and coming resort with a really good feel about the place and the same can be said of the Movenpick.It has three excellent pools, one of which is perched over a road, which sounds odd but is quite whacky.The other two pools are very clean and well layed out.
The main restaurant cannot cope with the number of guests and resembles a rugby scrum during breakfast and dinner. As a result the food quality is poor. Getting food hot is very difficult, I tried three times to get hot pancakes and at the third attempt the chef put his hand on them and pushed them to me with a distain (a vigorous complaint followed).
The seafood restaurant at the beach has excellent food, but watch out for prices, as they wanted to charge us double for the same meal over two consecutive nights.
My Wife had a bad experience here, when the lock on the toilet broke an it was 15 minutes before I pursuaded the manager to kick it in.
Rooms are average and we had problems getting towels, coffee and water replaced each day.
If you are thinking of booking a suite, do not go for 204, it has a wonderful balcony, but sits immediately above the disco bar.
The hotel is smart, but the issues we had did not make it a relaxing stay.

Room Tip: You must get a sea view room, as one side overlooks the car park, the other side overlooks waste gro...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, June 17, 2013
Dear Sir,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for having completed our hotel's online guest satisfaction survey.

Careful note has been taken of your comments, which you have encountered during your stay at our resort. It goes without saying that we have discussed this matter with the concerned Executives, who will look into this matter and take immediate actions.

We will be delighted to be your host again during your next visit to Aqaba and assure you in advances our best care and attention to your comfort at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dollar, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 3, 2012

A beautifully hotel, which is well maintained with excellent facilities and very friendly professional staff. The hotel is in an excellent location in the centre of Aqaba with provides good access to the private beach. It was just the perfect wonderful and relaxing experience to end our holiday in Jordan

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, December 30, 2013
Dear Valued Guest,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for posting your experience on Tripadvisor.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences Aqaba in a not too distant future and assure you of our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman jordan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 1, 2012

I would like to thank the Managment and all the employees for all their efforts i stayed many times in Moevenpick Aqaba i noticed they are trying their best to be the best and they are
I rate my stay in aqaba 10 out of ten .The service the rooms the very helpfull employees always smiling and trying to help .I enjoyed the coffee in my room as if its home i enjoyed sitting at the balcony and the best food the pools etc.
i just want to say i recomend staying in Moevenpick highly and would like to thank them again wishing them all the best.

Room Tip: corner suites on high floors
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, December 30, 2013
Dear Valued Guest,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for posting your experience on Tripadvisor.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences Aqaba in a not too distant future and assure you of our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

This has been our second stay at the Moevenpick Resort & Residence Aqaba after 2006 and compared to our first stay, this was truly exceptional!

The resort, centrally located in Aqaba, is a great stay and can only be highly and warmly recommended. From here one can reach within walking distance any nearby local cafés, restaurants and shops. Also, it’s a great departure point to visit major sites in Jordan, such as Wadi Rum for example and / or start visiting Jordan from Aqaba.

We were very impressed with the customer service since the moment we stepped into the hotel and the warm welcome. The staffs were very attentive, very eager to help as to make the stay even more special. We experienced the staff in the whole hotel complex as being highly motivated and happy of servicing the guests.

The whole resort facility is clean and no details are neglected in this regard. The rooms are immaculately clean and wonderfully sized and had everything one could have wished for.
The bottles of water free each day, the vast choice in the mini bar and the buffet breakfast & dinner offering local but also international foods is fantastic! The buffets were every day amazing and very substantial! You could see the effort that went in to preparing them, even with the note describing the contents in English and Arabic.
An incredible highlight we don't want to miss out to mention is the in-house freshly prepared sweets and cakes section; always wonderfully presented at the buffet! Simply amazing and just “yummy”!

Also dining at the open air Grill restaurant was pure great pleasure! The food from the “à la carte menu” is very vast and one can find something for every taste and budget. Our dinner was deliciously prepared and tasted heavenly.
Our highlight at waterfront Grill restaurant: For my partner a “surprise birthday dinner” was discussed in advance with the management. This birthday surprise dinner at the resort's Grill restaurant turned to be a memorable one for us. Every little organizational detail has been left to the management and its staff since the beginning… I could simply sit back & relax and leave all up to them. The result: an unforgettable & perfect birthday suprise with a delicous dinner & birthday cake... while overlooking the beach / waterfront and enjoying the evening sea breeze!
The table set up for this special occasion was just a dream and set up so romantically! It really went over all expectations! The staff delivered a high quality of service during the whole evening and was never intrusive! And last but not least: let us not forget the in-house freshly made birthday cake – purely delicious! Its presentation by the staff on duty at the Grill was surprisingly perfect which went also over any expectations. We can describe our experience at the Grill as superlative…!!!

We also enjoyed all pool areas & the whirlpool the property offered... as well as the free aqua gym class on Tuesday morning at the main pool which was great fun to join and of course the beach!

To wrap up: this resort simply delivers the “Swissness” one can expect but with that “extra personal touch” that makes the stay even more pleasant, memorable and simply wanting to recommend it!

We will definitely be back… soon!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeelStefan, General Manager at Moevenpick Resort & Residences Aqaba, responded to this review, December 30, 2013
Dear Valued Guest,

We refer to your recent stay with us at the Mövenpick Resort & Residences Aqaba and thank you for posting your experience on Tripadvisor.

We all at Mövenpick Resort & Residences Aqaba were very pleased to hear that you have enjoyed your stay with us and that you have been satisfied with the services and facilities provided.

We would be delighted to welcome you back to Aqaba at the Mövenpick Resort & Residences Aqaba in a not too distant future and assure you of our best care and attention at all times.

Thanking you for your continued loyalty, we remain,

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Resort & Residences Aqaba

Address: King Hussein Street, Aqaba 77110, Jordan
Location: Jordan > Al Aqabah Governorate > Aqaba
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Aqaba
#6 Luxury Hotel in Aqaba
#8 Family Hotel in Aqaba
#8 Romantic Hotel in Aqaba
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Resort & Residences Aqaba 5*
Number of rooms: 247
Official Description (provided by the hotel):
Welcome to the ancient trading centre of Aqaba. At the Mövenpick Resort Aqaba, on the shores of the Red Sea, business travellers can attend to business and also relax in a perfect cultural and culinary environment. With our Swiss hospitality we will fulfill all your wishes. ... more   less 
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Also Known As:
Moevenpick Resort & Residence Aqaba Hotel Aqaba
Moevenpick Resort And Residence Aqaba
Moevenpick Hotel Residence Aqaba
Movenpick Aqaba

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