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“Fantastic Stay” 4 of 5 stars
Review of Extended Stay America - Buffalo - Amherst

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Extended Stay America - Buffalo - Amherst
2.5 of 5 Hotel   |   125 Inn Keepers Lane, Amherst, NY 14228   |  
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Ranked #11 of 17 Hotels in Amherst
Buffalo, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Fantastic Stay”
4 of 5 stars Reviewed December 2, 2013

Here since March and though I had some medical issues and Praxair fired me in November after relocating me from the Virgin Islands to the area, I am leaving at the end of the year. No issues, great staff. Relatively quiet - some meandering shoeless guys and some loud voices in the lobby.

Room Tip: Corner suites are nice but need new mattresses.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, December 6, 2013
Will - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff our hotel overall. Still, I am sorry that you were disturbed by other guests throughout your stay. In response, the staff and I are working to enhance our noise policy so that these types of issues are not repeated moving forward.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    12
    17
    10
    3
    3
See reviews for
17
13
3
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Buffalo, New York
1 review
4 of 5 stars Reviewed November 19, 2013

Great value for your buck especially if you're staying for more than a few days. Better than many other extended stay's in other states. Laundromat almost ruined my entire stay but just know better than to use certain dryers now.My money was refunded though. The staff is always cheerful and extremely helpful. The grab n go breakfast is not so much breakfast as a snack but that is described on their website. Lots of shopping and restaurants in the area or supermarkets if you use the in room kitchens.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, November 21, 2013
Thank you for taking the time to write a review of your stay. Please accept our apologies with regard to the dryers, we are having our maintenance staff to look into it. Still, we are pleased to know that we were able to provide you with value and comfort.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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Panama City, Florida
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 22, 2013

There is a laundry facility for guests. There is a nice grassy lawn for a pet. There are several restaurants in the area. It is OK but needs some dressing up. Beds & carpet are old. It is hard to find pet friendly places so, if you don't have one, there are probably nicer places to stay.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAMILTON
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 14, 2013

From the time we checked in until the time we checked out everything was good. Shannon checked us in and was wonderful. She has the people skills, personality and knowledge that it takes to do this kind of position. The room is very big, clean and spacious. Bed was comfortable and clean. Bathroom could have been a little bit bigger (but that's okay, what do you do in there anyway). Cute little kitchen was clean and very handy. Would I come back here again ....... definitely! Recommend to family & friends..... definitely! So positive we re-booked to come back next month.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, October 15, 2013
It is so rewarding to read that you had a pleasant stay with us. I truly appreciate your comments regarding our front desk team member Shannon. She's the absolute best! As well, I am glad that you found your room to be spacious, clean and comfortable.

Thank you again for sharing your comments with us and the rest of the travel community. We look forward to hosting you again in November!
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Woodmere, New York
1 review
3 of 5 stars Reviewed October 9, 2013

The room was clean. They advertise a continental breakfast but it is really only for take out with muffins and granola bars. There is no pool, no lobby, no business center. There was a noisy refrigerator in the room. The staff was nice.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, October 11, 2013
Bert - I want to thank you for taking the time to post a review of your stay. We are sorry that we do not offer a pool, traditional lobby or business center; however, I am happy to read that we provided you with a clean room and great service. Additionally, I apologize that our grab-and-go breakfast did not satisfy your needs.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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Orlando, Florida
Top Contributor
108 reviews 108 reviews
16 hotel reviews
Reviews in 59 cities Reviews in 59 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed October 3, 2013

This hotel is fairly new with clean rooms, efficiency kitchen, reasonably appointed interior, continental breakfast, and everything in working order.
Unfortunately, there are no amenities like pool, bar, restaurant, etc. There is a laundry area off the lobby.
The continental breakfast was nice with a good assortment of fruit, Otis Spunkmeyer muffins, granola bars, and ready to make oatmeal along with coffee and tea.
The price was a bit high at $140 plus tax.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Buffalo - Amherst, responded to this review, October 7, 2013
Becky - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the cleanliness and layout of your guestroom. I am sorry to read that we were not able to provide you with amenities such as a pool or restaurant. We aim to give our guests the lowest possible rate while providing the amenities our extended term guests value most.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 29, 2013

I have stayed at many hotels in the Buffalo area (comfort inn/hilton/marriott), and elsewhere and this has to be one of the worst places I have been.

I have never had to leave a hotel room that I paid to stay at and have QUALITY REST, but could not.

Booked for two nights, and had to leave the second night because of the noise level. The room above had people running or jumping off the bed onto the floor for a straight 2 hours. Called the front desk and both the manager and the clerk said they would look into it, and he rushed to get off the phone. The noise did not stop and I went to talk to the manager. He said that he went to the room, and there is nothing he could do. I said that I was very upset and he said he would go upstairs and try again. I went around the corner to my room and still heard the noise, so I headed straight back to ask the manager to change my room and he was still at the counter. He stated that he went up again and had a word with the people in the room.

Unless he was superman I don't think he could have accomplished that feat in under 2 minutes, so I am certain he was lying through his teeth.

The manager refused to change my room, and kept saying there was nothing he could do. At this point, another family came by who went through the same ordeal as me, and he said the same thing to them. They decided to leave and check out. I decided to do the same and left.

Other Issues: they provide minimal dishes and cutlery, I could hear the people next door who were not making much noise (but SINCE THE WALLS are so THIN), I could hear them talk and the TV run late into the night.

Save yourself the strife. Try the Residence Inn or Towneplace Suites in Buffalo if you need a full kitchen and room. I have stayed there multiple times and never had this issue.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Buffalo - Amherst

Address: 125 Inn Keepers Lane, Amherst, NY 14228
Phone Number:
Location: United States > New York > Amherst
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Amherst
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Buffalo - Amherst 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Extended Stay America Buffalo Amherst Hotel Amherst
Extended Stay America Amherst
Extended Stay Amherst
Amherst Extended Stay

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